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Innovation and Technology Department

Entrepreneurship Thinking –

Organizational DevelopmentPresented by Lea Deesing, MPA, PMP

California Public Sector CIO Academy

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INNOVATION DEFINED

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RIVERSIDE, CALIFORNIA

“CITY OF ARTS AND INNOVATION”

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RIVERSIDE, CALIFORNIA

• Inland Southern California

• Population 322,000

• 83 Square Miles

• Charter City

• Council-Manager based

• Full Service City

• Matrix-style corporate culture

• Internal Collaborative, Innovative Ecosystem

• External Collaborative, Innovative Ecosystem

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The City’s INNOVATION and Technology Department is nationally recognized for our innovations:

Ranked #5 Digital Cities Award for Cities over 250,000 (2013, 2014, 2015, 2016)

Award of Excellence from the Municipal Information Systems Association of CA (2013, 2014, 2015, 2016)

Finalist for Best Web Portal in the Nation from the Center for Digital Government (2015)

Best Office of the CIO Award (2014)

Top 5 Government Website (2014)Top 7 Best of the Web (2013, 2014, 2015)

Harvard Innovation Award for Mobile Applications (2015)

RiversideCa.govhttp://www.inc.com/maeghan-ouimet/real-cost-bad-bosses.html

DISASTER AVOIDANCE MISSION

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COMMUNICATION: A MAJOR FACTOR FOR

SUCCESS OR FAILURE

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• All Hands Kick-Off Meeting

to Set Expectations

• Schedule One-on-One

meetings with staff

–Meet everyone—actively

listen

• SWOT Analysis

FIRST MONTH ON THE JOB

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• Lack of two-way communication

• Lack of trust

• Lack of recognition/positive reinforcement

• Silos

• Fear

POST-SWOT FINDINGS

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BUILDING A CULTURE OF

COMMUNICATION AND

INNOVATION

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• Create a culture of open communication

whereby staff can thrive

• Create avenues for collaboration,

communication and innovation

• Foster openness and trust

• Retain staff in a highly competitive

environment

BROAD GOALS

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• Build a Safe Environment for Staff

– Not just physical safety

– Mistakes are okay—if you aren’t making mistakes you aren’t taking enough risks

– Empower Staff

• Matrix-style organization

– Treat EVERYONE with dignity and respect

– Respect diversity of staff

• Not just protected classes but diversity of ideas, culture, diverging thought

SETTING THE CULTURE

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• Tech Showcase • A monthly 30 minute forum to foster innovation, collaboration, and

build public speaking skills among staff

• Semi-Annual “All Hands” Meetings–Survey: What one change, if made, could make us more

productive or improve customer service?

• Kaizen Career Road Map• Continuous improvement plan for professional growth, mentoring,

succession planning, and cross training

CREATE AVENUES FOR COMMUNICATION

AND INNOVATION

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–Rotation of Staff into Management Meetings

–Open Door Policy

–End-of-year anonymous staff survey

–Take an inclusive approach to decision

making

–Be as transparent as possible

–Follow through – close the loop

FOSTER OPENNESS AND TRUST

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THE BEST JOBS ARE IN TECH…SO IS THE JOB GROWTH

- Fastest-growing this decade…alluring high salaries and low unemployment rates – US News

- Three degrees in the top 10 of in-demand Bachelors degrees – Forbes

- In California, 6 of the top 30 highest paying jobs are in technology – US Wage

- Careers in IT will grow at approximately twice the rate of all combined industries, which median wages for those positions easily exceeded all combined industries – US Labor Department

- Reviews of companies and top managers, singled out 25 of the “best jobs in America,” and 10 of those were in IT -InfoWorld

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• Find someone doing something well and verbalize it• Five Yearly Awards

• Employee of the Year • Service Awards • Innovation & Technology Officer (ITO) Awards • CIO Award for Outstanding Leadership • People’s Choice Award

• Two Quarterly/Periodic• Employee of the Quarter – Quarterly • Trophy of Appreciation – Periodically

REGOCNITION & APPRECIATION

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HOW TO SPARK YOUR OWN

INNOVATION

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• “Innovation distinguishes between a leader and a follower.” Steve Jobs

• However, there is no movement without a first follower. – Google: “Shirtless Dancing Man”

• An innovative culture inspires us to do more and empowers us to do so.

HOW A MOVEMENT IS MADE

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• Look for problems to solve

–What annoys you or your customer

the most during your day?

• Challenge assumptions

• Question Everything (5 whys)

• Perfection is not required

CREATING YOUR PERSONAL SPARK

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• “Perfect is the enemy of good” is a

quote commonly attributed to

Voltaire.

• The Pareto principle or 80–20 rule

explains this numerically.

CREATING YOUR PERSONAL SPARK

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Find Your Inner Innovator!

When and how do your best ideas surface?

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Foster Your Inner Innovator!

To spark innovation do more of what already works.

Or try something completely different.

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OR DO SOMETHING DIFFERENT

TAKE RISKS—FACE FEARS HEAD ON

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“If your actions inspire others to dream more, learn more, do

more, and become more, YOU are a leader.”

– John Quincy Adams

ON INNOVATION