Emerging Best Practices in Developing Digital Services

Mike Kruger Director of Digital Engagement U.S. Department of Commerce

Mkruger@doc.gov

U.S. Government has been providing services via digital channels for decades

How is “Digital Services” Different?

Planning for now and the future

Hair on Fire Projects

Improvements from Mediocre to Great

Where does “Digital Services” stop?

Public Perception of Digital Services and

Challenges Going Forward

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Questions?

Find me on the internet: @MikeKruger