Digital Public Services Strategy

Julie.kane@scotland.gsi.gov.uk@digitalscots

How we got to overarching Digital Public Services Strategy

Vision for Scotland is a country in which:• digital technology

provides a foundation for innovative, integrated public services that cross organisational boundaries and deliver to those in most need, and for services for business that promote growth

• digital technology captures patterns of service use and feedback, so that users of public service are more directly involved in service design and improvement

• this use of digital technologies provides a firm basis for a shared commitment to, and responsibility for, public services.

4 key themes are:• focussing on the needs of our citizens, • using data appropriately, • building a skilled and empowered

workforce and • collaborating to ensure value for money 

The action plan has been developed and refined as our policy thinking has moved forward to focus within the context of the 4 themes on: •   developing a national digital

ecosystem of shared infrastructure, services and standards;

• online transactional services that are based on user needs and enable service improvements and operating efficiencies;

• To make more effective use of data, particularly making use of data that organisations already hold.

Bigger Picture Programme for Government and Economic Strategy

National Outcome 16: Our public services are high quality, continually improving, efficient and responsive to local people's needs

Government Economic StrategyDigital technologies and the businesses in Scotland that develop, use and export those technologies are vital to our future growth and prosperity. The Scottish Government’s economic strategy will continue to deliver economic growth, reductions in unemployment and increases in employment because, amongst other things, of the strength of Scotland’s digital industry, the digital platform that is being provided by the investment that both national and local Government are making in superfast broadband and the opportunity to boost efficiency that comes from embracing digital technology in the way that we do business and deliver public services.  

Public Service Reform has been focused on putting people at the centre of public service design and delivery. Whether it be health and social care integration or improving attainment, digital tools and technology, and better use of data have a vital role to play. We are making this happen in Scotland, with, for example, the self-management of long term health conditions, or developing innovative approaches to learning through Glow the Scottish Schools intranet. Programme for Government calls for a common national endeavour. It is about the values of enterprise, innovation and fairness. It sets out Scottish Ministers ambition for radical reform to a future which holds out the prospect of prosperity, equality and opportunity for all. Democratic Renewal is part of our wider commitment to tackling inequalities, to empowering communities and to building and strengthening relationships with civic Scotland and citizens across Scotland. Digital transformation in service delivery has the potential to involve individual service users to a greater degree in service design and delivery . Digital as a tool of communication and discussion and, as part of this, as a better means of sharing information/data

What does it mean:• Increasing use of existing

national assets (my account, Swan, mygovscot)

• Developing the Digital public services ecosystem consisting of high quality online transactional services; common platforms and a consistent approach to identity and authentication(see figure 1 below).

• Better managed data underpinning improved public services.

• Driving forward on specific Digital transformation projects that go beyond the introduction of online transactional services. These will focus on end-to-end service transformation within and across delivery bodies (supported by cultural change / organisational development support) and/or the application of digital technology to complex services in order to realise significant service improvements and efficiency savings

To progress this we will provide support and services through the:Central Government Digital Transformation Service Coordinated approach to standardsDevelopment of our leadershipSkills gap action plan to address our shortages and gaps in partnership with Skills Development Scotland, Digital Skills Academy, Data Lab and Scottish Procurement.

We will measure by addressing the following:Are we meeting the needs of our citizens and businesses?Are we achieving financial and carbon savings?Are we enabling joined up public services?Are we developing our staff to realise our ambitions?

A skilled and Empowered Workforce

Leadership -Digital Champions- 40 completed and 42 currently participating

Leadership – Top Talent –Scottish Programme from 2013

Existing Workforce – Skills Bank Feasibility Study, Skills Gap Survey and Action Plan

and Digital Transformation Service

New Entrants – Increase ICT Modern Apprenticeships in Public Sector

National Project Ideas

• End to end Digital procurement process• Data hosting • Modern Apprenticeships• Digital Ecosystem• Top Transactional Services• Using data more effectively

Julie.kane@scotland.gsi.gov.uk@digitalscots