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Development Services Technology Update
Orange County BCC
April 21, 2015
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Introduction
Department focus on permitting services
Development activity up with improving economy
Continual streamlining efforts
Improvements to customer experience
Technology programs essential
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Vision
Vision
Multi-phase project to integrate the development process
Comprehensive system benefits both staff and customers
Comp. Planning
Develop-ment
Review
Subdivision Plans
Plat Review Building
Plans Inspections
Certificate of
Occupancy
Vision
Access to information
–Shared and assessable records across the organization
–Real-time connection to development data
Vision
Ensure accountability
–System driven workflows
–Mandatory data capture
– Integrated workflows
• PD
• PSP
• DP
DRC
• SUB
• ENG
Plat • RES/COM
• USE
Permit
Vision
Improve customer service
–Better collaboration
–Complete information
–Customer relationship management
Vision
Better information for management
–Complete and clear picture
–Decision-making
–Resource management
–Enhanced reporting
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Projects LDMS Phase 1 – Modernization
Analyzed business operations
Consolidated systems
Automated manual processes
Integrated systems
External Agencies
Projects LDMS Phase 1 – Modernization
Development Review
Engineering Review
Environmental Permitting
Site Work Permitting
Building Permitting
Projects LDMS Phase 1 – Modernization
Projects LDMS Phase 1 – Modernization
Projects LDMS Phase 1 – Modernization
GIS to streamline routing and review
Projects LDMS Phase 1 – Modernization
Document management for public records
Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Projects LDMS Phase 2 - Streamlining
Focus on customer access to information
Additional automation
Expanded services
Projects LDMS Phase 2 - Streamlining
Public access to development records
Fall 2014
Projects LDMS Phase 2 - Streamlining
Impact fee management
Automated assessment
Credit account improvement
June 2015
Projects LDMS Phase 2 - Streamlining
Fast Track usability improvements
Additional registered user services
Scalability
July 2015
Projects LDMS Phase 2 - Streamlining
Online permitting and project review
Application submittal
Upload and retrieve documents
Credit card payments
First service available Fall 2015
Projects LDMS Phase 2 - Streamlining
Electronic plans review - permitting
Plan markup and comments
December 2015
Projects
LDMS Phase 1 – Modernization
LDMS Phase 2 – Streamlining
LDMS Phase 3 – Planning
LDMS
Customer Service
Financial Mgt.
Analysis / Reporting
Record Mgt.
Process Mgt.
Projects LDMS Phase 3 - Planning
Comprehensive Planning
Capacity Management
Committed Land Use
Capital Improvements
Projects
Continuous improvement
–Business needs change
–New County policies
–Staff training & feedback
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Leveraging Technology
Business has become more sophisticated
Focus on metrics and reporting
–Activity levels
–Service levels
Service Level Reports
• Next Day Inspections
• Timely Plans Review
• Prompt Service • Quality Service
Resource Allocation
• Workload indicators
• Balanced needs across programs
• Cost/Revenue • Projections
Resource Performance
• Quantity • Quality • Attitude
Leveraging Technology
Automated reports
–Static reports
–Drill down reports
–Dashboards
–Alerts
Leveraging Technology
Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days
Leveraging Technology
Commercial Plans Review
1st Submittal - Review Goal of 21 days
Review Time by Division
Leveraging Technology
Plat Reviews
–Establishing metrics
–Updating workflows
–Developing automated reports
Reports inform business and ensure accountability
Leveraging Technology
Citizen engagement – Public notification
application
– Development application
Project design –Meetings with Mayor’s office, Commissioners
–Utilize website and existing application platforms
–Reviewing project/permit types • Comp plans • Rezoning • Subdivision plans • Development plans
• Site work (Clearing, Construction Plans)
• Dock Permits • Shoreline Alterations
Presentation Outline
Introduction
Vision
Projects
Leveraging Technology
Summary
Summary
Focus on customer experience
Comprehensive technology program
–Foundation work complete
–Streamlining efforts underway
–Fully integrated system
Continuous improvement
–Process
–People
