Embed Size (px)
Citation preview
1 of 25
Evolving with our Customers as Evolving with our Customers as Qatar’s Largest Transport Solution ProviderQatar’s Largest Transport Solution Provider
Avinash Deshpande, 11th April 2016Avinash Deshpande, 11th April 2016
Why are we Here ?Growing Business Through
COLLABORATION
A
B
C
AB
C
3 of 25
Mowasalat Mowasalat has been providing premium has been providing premium
quality services to our customersquality services to our customers
(and we now have plans to make it even better)
4 of 25
Top Three reasons yours is the Top Three reasons yours is the best decision of partnering with best decision of partnering with MowasalatMowasalat for all your for all your transportation needstransportation needs……• The Transport Leader in Qatar
• A Strong Infrastructure to support your requirements
• The Market Leader in Land Transportation
5 of 25
MowasalatMowasalat has also been providing has also been providing
premium quality premium quality Commercial Commercial Services Services to our customersto our customers
Contracts Private Hire Leasing Bus Dealership
Contracts –For Long term and Short Term
Corporate & Event requirements.
Rent a Vehicle – For Daily /Weekly
requirement for office and personal
requirements.
Cost Effective – Solutions for leasing without Driver and
Fuel ( Labor Transport).
Customized Bus Sales - Solutions
with Spare Parts and Maintainence
AMC’s.
Mowasalat – Services & Products- Example of: Commercial Value Chain Services
These Value based services can be availed as individual services or packaged through various permutation combinations.
7
MORE SOLUTION ORIENTED
MORE APPROACHABLE
MORE FLEXIBLE
ADOPTING A 360 VALUE BASED SERVICE APPROACH FOR THE FUTURE
Deal 'ship
Sale
LeaseContracts
Events
Private Hire
Discover new ways to modify our products & services as per your business requirements
Make it easy for our customers to contact us, and take every opportunity to support your business.Work with your Operations to Synergise on delivery of Solutions & Services
The New process has evolved through continuous customer feedback and years of experience in providing Integrated Transport Solutions.
Our Specialized Sales team understands your transport requirements through extensive
requirements gathering process.
Pre /Post Sales
Our expert Planning and Operations Team brings in the years of experience with state of the art tools to provide quality services
Planning & Operations
Offer a path forward- a quick explanation of a workable, and cost effective value
based solution that can be a win-win for all parties.
Offer a solution
Mowasalat – SALES PROCESS DIAGRAM- Example of: Customer Service Process
Why it Matters:Our strategy suggests we can deliver better services through a continual feedback from our customers to provide what could help their business needs.
INCREASED IMPROVED
Value based
Success Model
Improved Technology
Reduced Operating
Costs
Employee Retention
Value Based
Quality Services
Focus on Safety
Customer Satisfaction
The Value Cycle Diagram represents the recurring operational activities that help us improve and sustain positive customer experience.
Mowasalat – VALUE CYCLE MODEL - Example of: Customer Focus
These new initiatives will be communicated and discussed with your POC’s.
Regular Customer Reviews1
Update on New Services2
Blend of Solution Services3
Feedback Mechanism 4
Mowasalat – Our New Initiatives and New Bus Models- Example of: Customer Relationship Management
“Technically speaking, innovation is the process of creating a product or service solution that delivers significant new customer value.”
Customer Feedback
Long Term Commitment
Regular Interactions
Pilot our new offerings
Mowasalat’s Customer Expectations- Example of: The Perfect Team in the making
Growth is never by mere chance; it is the result of forces working together.
Huge untapped Potential in the Market for Growing
your products and services.
We, as the integrated transport service provider
to amplify and support your growth opportunities
Together we succeed by creating value for our respective
organizations, for the society and overall for the STATE of QATAR.
Mowasalat - KEY to SUCCESS- Example of: Growing Together
13 of 25
[email protected]@mowasalat.com
Street 37, Industrial Area,Doha, Qatar.Phone: +974 445-88-666
Contact Page
AddressMowasalat Headquaters,Street 37, Industrial AreaDoha. Qatar P.O: 1186Phone00974 445 88 666
Websitemowasalat.com
Facebookfacebook.com/mowasalat
Twittertwitter.com/mowasalat
YouTubeYoutube.com/MowasalatQatar
14 of 25
Lets Put some Faces to the names you deal with…
MOWASALAT’s SALES TEAM
15 of 25
WalidWalid
ChristineChristineAbdullahAbdullah
WilkrizfinWilkrizfin
AvinashAvinash
SudeepSudeep
SamirSamir KhajaKhaja
AtheeqAtheeq
16 of 25
Thank YouThank YouAvinash Deshpande 11th April 2016Avinash Deshpande 11th April 2016
