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Reconfiguring the Digital Platform to Deliver Service
Improvement
Andrew Bird CIWMNewcastle under LymeBorough Council
Introduction• Waste Collection Authority with 56,000
households. • Mixture of dense urban & very rural.• Currently undergoing major service change,
involving in-sourcing of collection service, and processing our own recycling materials for sales direct to re-processors.
• Service needs to save £0.5 million a year from its revenue budget = 16%
Route Optimisation• Monitoring actual routes against planned routes
allows the optimisation parameters to be continuously improved
• RouteSmart used by NBC for the last five years.• Bartec selected as in-cab and link to Councils CRM
system. Bartec links to RouteSmart so rounds can be kept as efficient as possible, taking account of new developments. NBC = 5,000 more homes in the next five years.
In-Cab System Overview
Immediate info at control centreCustomer enquiriesVehicle messages
Efficient use of Recycling OfficersAutomatically informed of events (contamination etc)Household-level participation reportingRequests for new bins etcBin checks
Reducing round errorsassisted collections, recalls, traffic information etc
Improved controller infoNon-presentation, contamination, bins lifted, position, status
Round updates in real timeNew entitlements (assisted collections etc), bin deliveries, new housesRound analysis and routing
In-Cab Terminal
In-Cab Terminal – Our Requirements•Proven in hundreds of trucks running every day•Robust touch-screen•Experienced, high-quality installations compliant with VOSA regulations•Remote diagnostics, admin and support•Off-line working•Interface options, weighing & camera systems,
Driver Sign-in
• Driver sign-in• Start of day vehicle check• Select round for the day• End of day vehicle check
Vehicle Check
• Traffic light system• Report Major and Minor defects• Major defects reported prevent a Work Pack
being selected• Defect report generated for work shop• ‘Start of Day’ and ‘End of Day’ checks
Standard Domestic Collections View
The cab computer shows crews key information such as:
• Assisted collections• Multiple bins• Previously missed bins• Hazards
Reporting Exception Events
Crews can select one or more premises to record information about.
Data from the truck immediately updates the back-office application.
Reporting Sub-Events
Sub-events can also be reported, for example the type of contaminants. Multiple sub-events are also supported.
Collective Core System
Work Packs & Progress View
Results So Far
• 40% reduction in missed bins• Over 200 ‘illegal bins’ removed in first two months.• 150 Assisted Collections Challenged.
Challenges in Introduction
• Don’t under estimate the time for implementation• Effective ‘Change Management’ approach needed• Plenty of training – 1 to 1 for Drivers & Supervisors• Effective training for Customer Service Agents• Ensure issues being reported are acted upon, this
builds confidence in the users.• Take away mobile phones !• Ensure round information is up to date and kept that
way
Thank YouQuestions
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