Embed Size (px)
DESCRIPTION
What are the skills and competencies that people in public service roles require? What values and behaviours do they need to display? How do they develop effective careers and make space to reflect on practice? What training, toolkits and other resources are available to support these processes? Part of a report published by Catherine Mangan, Catherine Needham, Helen Dickinson of INLOGOV at Birmingham University into the skills and qualities to be nurtured in future public servants
Citation preview
The Twenty-First Century Public Servant
Catherine NeedhamHealth Services
Management Centre
Catherine ManganInstitute of Local
Government Studies
Helen DickinsonSchool of Government
University of Melbourne
Illustrations by Laura Brodrickwww.thinkbigpicture.co.uk
Birmingham University http://21stcenturypublicservant.wordpress.com/
Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
Birmingham University http://21stcenturypublicservant.wordpress.com/ Illustrations by Laura Brodrick
• Roles: how can people be trained and supported for a broader range of roles?
• Engaging with citizens: how can staff engage with citizens in a way that feels human?
• Do recruitment practices get the right balance between generic and technical skills?
• Career development: What opportunities can be created to encourage movement into and out of organisations?
• Do staff know how to combine public service ethos with commerciality?• Perma-austerity: what conversations are taking place and do staff
understand their role?• Organisational redesign: systems-based approaches as an alternative
to organisational restructuring?• Leadership: what is being done to develop leadership at all levels of
the organisation?• Place: how are feelings of identity and loyalty to place supported so
that public servants feel like citizens of the place?• Do appraisal, mentoring and peer support give people scope for
reflective practice?
QUESTIONS
The Twenty-First Century Public Servant
Catherine NeedhamHealth Services
Management Centre@DrCNeedham
Catherine ManganInstitute of Local
Government Studies@mangancatherine
Illustrations by Laura Brodrickwww.thinkbigpicture.co.uk
For updates and discussion go to the 21st Century Public Servant blog at http://21stcenturypublicservant.wordpress.com/ and contribute to the debate on Twitter #21Cps.
