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Fall Product Program 2015

2015 Fall Product Sale training for Service Unit Managers

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Page 1: 2015 Fall Product Sale training for Service Unit Managers

Fall Product Program

2015

Page 2: 2015 Fall Product Sale training for Service Unit Managers

PRODUCT SALES TEAMLisa Fernandes

Director of Product Sales

781-373-4224

265 Beaver Street, Waltham, Mass 02452

[email protected]

Toni Dixon Cindy Campbell Product Sales Specialist Product Sales Specialist

781-373-4312 978-701-6336

265 Beaver Street, Waltham, MA 02452 1740 Turnpike Street, N. Andover, MA

01845 [email protected]

[email protected]

Travis SammonsProduct Sales Database Manager

781-373-4310

265 Beaver Street

Waltham, MA 02452

[email protected]

Page 3: 2015 Fall Product Sale training for Service Unit Managers

WHY ARE WE HERE?

Page 4: 2015 Fall Product Sale training for Service Unit Managers

Girls learn the 5 Skills

Patches & Recognitions

Troop Proceeds

& Incentives

Sustaining programs

within GSEM

BENEFITS

Page 5: 2015 Fall Product Sale training for Service Unit Managers

50,925 Nut and Chocolate items

6,510 magazine orders

Successfully introduced “direct ship” online nut and

candy. 4.7% of nut sales

769 Troops participated

$73,170 in Troop Proceeds

$5,484 in Service Unit Bonus

Overall Sales increased by 6.7%

2014 REVIEW

Page 6: 2015 Fall Product Sale training for Service Unit Managers

Increase in Sales

Increase in Girl Participation

Increase in Troop Participation

GOALS FOR THIS

YEAR

Page 7: 2015 Fall Product Sale training for Service Unit Managers

2015 Theme

Page 8: 2015 Fall Product Sale training for Service Unit Managers

PROGRAM DATES

Program starts: 9/25 - (Fri.)

Community Caring: 10/9 – due to council

Online Ordering Closes: 10/26 @

midnight(Mon.)

Program ends: 10/27 - (Tues.)

Troop order in nut-E: 10/28 @ 10 p.m.

(Wed.)

Service Unit edits: 10/29 @ 10 p.m.

(Thurs.)

Product deliveries: 11/20 (Fri.)

Recognitions deliveries: Week of 11/20

Page 9: 2015 Fall Product Sale training for Service Unit Managers

Sweet Sellers Club

Service Unit Online Payment option

Additional Service Unit 1% Bonus

Service Unit Gift when Bonus is met

WHAT’S RETURNING

Page 10: 2015 Fall Product Sale training for Service Unit Managers

Products

Enhancements to the online program

Online Sales Patch for Girls

Magazine titles and offerings

Sweet Seller Club–Exclusive Bracelet

Photo Keepsakes – Online ONLY

WHAT’S NEW

Page 11: 2015 Fall Product Sale training for Service Unit Managers

Delivered to HomeBoxes of Girl Sales Packets,

25/case

Printed materials for

Girls/Families, Troops & Service

Unit

(new this year – troop guide)

Receive at TrainingSamples to show and share

MATERIALS

YOU WILL

RECEIVE

Page 12: 2015 Fall Product Sale training for Service Unit Managers

GIRL SALES PACKET

Information included in packet:

QSP online program

Paper Order forms

Girl Business card

Address Booklet

Page 13: 2015 Fall Product Sale training for Service Unit Managers

Dark Chocolate Caramel

Caps with Sea Salt

Honey Mustard

Pretzel Mix

Black Forest Trail Mix

Mint Treasures

Inside the New Girl

Scout Tin

We’re Dedicated to Quality

Page 14: 2015 Fall Product Sale training for Service Unit Managers

NEW TINS!!

Holiday Snowman Tin

Chocolate Covered Pretzels

ONLINE ONLY

Girl Scout Tote Bag Tin

Mint Treasures

Paper and Online Ordering

Page 15: 2015 Fall Product Sale training for Service Unit Managers

ONLINE NUT STORE ITEMS

15oz Gourmet Blend

(new tin for 2015)

20oz Gourmet Caramel

Corn w/ Almonds & Pecans

(new tin for 2015)

7.5oz Pistachios

15oz Jumbo Cashews

(new tin for 2015)

ALL 25 Girl Scout branded nut/candy items

PLUS 5 Corporate Gift Items

9oz

Macadamias

Corporate Gift Items are Priced hirer than traditional items

Page 16: 2015 Fall Product Sale training for Service Unit Managers

Everyone Loves to Read Magazines

There are hundreds of titles to choose from!

Renew your favorite or order a new one

The average family subscribes to 4 magazines per

year

Print and Digital available for many popular titles

Page 17: 2015 Fall Product Sale training for Service Unit Managers

How many times would you like to have

chocolate in a week (between 1 – 9)?

Multiply by 2 (just because)

Add 5

Multiply by 50 (yes, you can use your phone)

If you already had a birthday this year add

1765….if you have not add 1764….

Now subtract the four digit year you were born

You should have a 3 digit #

MATHH

Page 18: 2015 Fall Product Sale training for Service Unit Managers

CHOCOLATE MATH

The first number

is the # of times

you want

chocolate in a

week

The 2nd two #’s

are your age

Page 19: 2015 Fall Product Sale training for Service Unit Managers

WAYS TO SELL

Online or Paper Orders forms or Combination

Page 20: 2015 Fall Product Sale training for Service Unit Managers

• 1st: Send emails

• 2nd: Talk face to face

paper order

forms business

cards

Suggested Approach..

Page 21: 2015 Fall Product Sale training for Service Unit Managers

ONLINE NUT ORDERING

Customer receives email,

and clicks the link & SHOPS

All major credit and debit

cards accepted

Customer receives

confirmation of order

(electronic receipt)

All orders shipped directly to

customer within 72 hours

Customer pays shipping

cost

Girl gets credit for all sales.

No need to collect money or

deliver orders!

Page 22: 2015 Fall Product Sale training for Service Unit Managers

ENHANCEMENTS

All online sales in the QSP/Nut Online

Program will automatically transfer to the nut-E

system.

No need for the collection of the Girls Online

Sales Report!

All emails sent last year are saved and can be

easily resent.

Order History, too!

Page 23: 2015 Fall Product Sale training for Service Unit Managers

Families can do the following:

Create an online store with the girl through

QSP site

Send emails through girl’s online store

Send texts through the girl’s online store

Page 24: 2015 Fall Product Sale training for Service Unit Managers

CREATING GIRLS ONLINE STORE

Parent & Girl click on link

from GSEM website

If new – Click on NEW REGISTRATION

If returning - Click on ALREADY REGISTE

RED

Page 25: 2015 Fall Product Sale training for Service Unit Managers

GIRLS COMPOSING EMAILS*

Page 26: 2015 Fall Product Sale training for Service Unit Managers

GIRL CUSTOM SALES VIDEOS

IT’S SO SIMPLE!1. Shoot video

2. Upload on video hosting

site

3. Copy URL and Paste

here

https://www.youtube.com/watch?v=AmHMZ6xuC6c

Page 27: 2015 Fall Product Sale training for Service Unit Managers

Girls Can Create

a Personalized Sales

Video

Add Photos to the emails

too!Prospects are 72% More Likely to

purchase a product or service

when video is used

Video decreases the time it takes

a viewer to make a buying

decision by over 70%

(Wharton School of Business)

Page 28: 2015 Fall Product Sale training for Service Unit Managers

TEXT & SHARE FEATURES

Each girl’s site has a box with a pre-written (editable)

text message and encoded link

Girl/parent sends text to girl’s/guardian’s phone

Forward text message to friends and family

Reach new contacts, faster

Page 29: 2015 Fall Product Sale training for Service Unit Managers

Text & Share*

• More girl

options for

magazines and

nuts

Page 30: 2015 Fall Product Sale training for Service Unit Managers

EMAILS TO FAMILY & FRIENDS

Page 31: 2015 Fall Product Sale training for Service Unit Managers

MyPatchCreation™*

Girl reaches online sales goal of

$150 and earns her own

customized patch!

Tons of design selections to

choose from!

Introducing a girl-customized online

patch!!!

Page 32: 2015 Fall Product Sale training for Service Unit Managers

MyTroopCreation™*Troop Fall Sale

Page 33: 2015 Fall Product Sale training for Service Unit Managers

MyPatchCreation™*

Confirmation email sent

Parent provides shipping address

Completed patch delivered to

parent’s address.

Page 34: 2015 Fall Product Sale training for Service Unit Managers

PROJECT - GIRAFFE

Page 35: 2015 Fall Product Sale training for Service Unit Managers

Order Card

Family

Friends

Door to Door

Collect Money at time of order

Turn money and order into Troop Fall

Sale Advisor – on time –

Late orders can not be honored

Page 36: 2015 Fall Product Sale training for Service Unit Managers

Entering the unique ID #Customer enters girl’s First and Last Name (that she was

REGISTERED with), and Troop Number

Esmee

Smith

10477

Page 37: 2015 Fall Product Sale training for Service Unit Managers

TROOP PROCEEDS

Troop Proceeds

• 15% every dollar sold

• $1.50 per completed

address booklet (one

per girl)

Opt Out Plan (by 10/9)

• Extra 2%

• $1.50 per completed

address booklet (one

per girl)

• For J, C, S, A

• No recognitions

TROOP INCENTIVE!!

• Top 10 Troops who earn 10% over 2014

sales

• 1st Choice: Council Organized Booth sale

in January

Page 38: 2015 Fall Product Sale training for Service Unit Managers

What Can a Troop Earn?

What Can a Troop Do?

10 Girls in Troop all sell:

1) 5 magazines

2) 15 chocolate/nut items

The Troop can earn:

Things we

could

do…

$328

Page 39: 2015 Fall Product Sale training for Service Unit Managers

Bucket Tote

SERVICE UNIT PROCEEDS

Earn 1% of Service Unit troop sales

$0.25 for each girl that send 12+ email

s via QSP online

Service Unit Growth BonusAdditional 1% proceed if the following are m

et:

SU increase total dollars sold by 10% over

2014 Sales

Service Units in 2015 that had no sales in

2014 – see SU Guide for details

Page 40: 2015 Fall Product Sale training for Service Unit Managers

Next steps for SUFSM

Read thru materials

Setup troop training – within the next 2

weeks

Invite troops to training

Obtain list of troops from your SU

Registrar or SU Coordinator

Prepare troop packets

Have enough copies of Troop Fall Advisor

Agreements.

Page 41: 2015 Fall Product Sale training for Service Unit Managers

At your Training Put out sample product

Display recognitions & patches

Collect Fall Sale Agreements

Discuss with troops:

Girls should send out emails 1st

Have troop make a video – FUN!

Order & payment due dates

Product arrival

Quick & Easy sale

Page 42: 2015 Fall Product Sale training for Service Unit Managers

Next steps for Troops

Make sure adults & girls are registered for

the 2015-2016 membership year

Read Materials

Discuss goals with the girls

Set up girl/family meeting

Distribute girl packets

Make a troop/girl video

Encourage girls to send out emails at the

beginning of the sale

Have fun!!

Page 43: 2015 Fall Product Sale training for Service Unit Managers

END OF SALE

October 26th – Last Day for online sales-

closes @ midnight

October 27th – Troop Deadline @10:00 p.m. t

o enter orders and girl recognitions

Third week of October – Communicate the end of sale with the

troops – reminder about due date of orders and money

1. Send emails

2. Call the troops on the phone

Page 44: 2015 Fall Product Sale training for Service Unit Managers

END OF SALEOctober 29 – Service Unit Deadline @ 10:00 p.m.

October 30 – Email received by SUFM from Council

balance due to Council

October 30 thru November 6 – Paper magazine order

forms, address booklets and one check or online

payment due to Council for Service Unit order

November 20th – Product Delivery Day

Page 45: 2015 Fall Product Sale training for Service Unit Managers

Have Questions?

Click on the HELP Icons

Service Unit & Troop Manuals

Resource Library & Forms

Call Council – Phone numbers in manuals

Username and password questions – Travis Sammons

Key numbers from QSP/Ashdon Farm

?

Product issues: (800)832-8200

Tech Support: (877)305-4146

Magazine issues: (877)289-6247

Page 46: 2015 Fall Product Sale training for Service Unit Managers

Test Accounts for nut-E

SU Username: TestSU

SU Password: TestSU

Troop Username: TestTr

Troop Password: TestTr

Logins are NOT case-sensitive!

Page 47: 2015 Fall Product Sale training for Service Unit Managers
Page 48: 2015 Fall Product Sale training for Service Unit Managers

Orientation

Page 49: 2015 Fall Product Sale training for Service Unit Managers

Login PageEnter the Login & Password assigned to you by your Council

and select the 2015-16 Fall Product Sale Campaign. Click “Sign-In”

• All Usernames and Passwords are removed from

last season

• Service Unit Fall Sale Manager must sign the Fall

Sale Service Unit Manager Agreement to receive

a Username and password from Council

• Troop Fall Sale Advisor must sign a Fall Sale Tro

op Advisor Agreement

• Volunteers must be registered for the current

2015-16 membership year and CORI’d

Page 50: 2015 Fall Product Sale training for Service Unit Managers

Home IconThe home page is where you will find messages from your Council.

Also where you will find recap sales and contact information.

2015

Page 51: 2015 Fall Product Sale training for Service Unit Managers

Service Unit IconOn this page Service Units should enter or verify all of their information.

Recognitions ship to the Manager Address listed on the left.

Nut/Candy items ship to the Delivery Station information on the right.

Page 52: 2015 Fall Product Sale training for Service Unit Managers

Troops Icon

The is where you will find a listing of all your Troops.

Just click the pencil icon to get to the Troop Detail page.

Page 53: 2015 Fall Product Sale training for Service Unit Managers

Troop Detail PageOn this page Troops should enter or verify all of their information.

Note that the “Level” is a drop box so please confirm that the correct level is

selected.

Highlighted fields are required.

Page 54: 2015 Fall Product Sale training for Service Unit Managers

Girl Orders Icon

When you click this icon you will see a list of all your Troops.

Just click the pencil icon to get to the Girl Order page for that Troop.

Page 55: 2015 Fall Product Sale training for Service Unit Managers

As you can see the first girls totals have been added. Once all orders have been entered, the user

should proceed to the final step.

- click the pink “Submit Nut/Candy Order” button.

Note: Girls and QSP items can still be added after you submit your Nut/Candy Order.

All girl orders will LOCK after the Council submits their recognition order.

Page 56: 2015 Fall Product Sale training for Service Unit Managers

Reports Icon

This page contains all reports as well as manuals and tutorials.

The T-2 – Nuts/Candy & Mags Report is especially helpful.

If you have any problems opening PDF reports please update your system with the

free Adobe Reader upgrade at the top of the page.

Page 57: 2015 Fall Product Sale training for Service Unit Managers

The T-2 is a

great recap

report for

Troops!

Page 58: 2015 Fall Product Sale training for Service Unit Managers

Email IconService Units are able to send Email blasts to all of their Troops.

Attachments can be included! Please read instructions carefully.

Page 59: 2015 Fall Product Sale training for Service Unit Managers