2010-2011Agency Report

Left to Right: Bud Norman, Ann Van Norman, Paul Rhodes, Mark Huehnergard (Chair), Bill Allen, John Colangeli (CEO), George Breen (Foundation Board), Simon Chan, Sunny Field, Murray Haase (Foundation Board), Ron Steer

Lutherwood Board of GovernorsMark Huehnergard (Chair)Mark Huehnergard Investments Inc. Kitchener

Bill Allen, Deputy Minister of TourismGovernment of Ontario (retired) President Tourism Industry Association of Ontario

Simon Chan, Assistant Vice PresidentRelationship Management Manulife Bank Waterloo

Steve Farlow, Executive DirectorSchlegel Centre for Entrepreneurship Wilfrid Laurier University Waterloo

Sunny Field, ExecutiveBMO Nesbitt Burns Inc. Waterloo

Chris Hewitt, Senior ManagerTD Canada Trust Visa Milton

Rev. Robert Krestick, PastorRedeemer Lutheran Church Lutheran Church-Canada Waterloo

Michelle Lantink, Assistant Vice PresidentIndividual Insurance Marketing Projects Manulife Financial Kitchener

Joan Lawson, Business OwnerKitchener-Waterloo

John (Bud) Norman, PresidentMTD Products Ltd. Kitchener

Paul Rhodes, Business ConsultantRhodes Consulting, Inc. Puslinch, Kitchener-Waterloo

Trent RobinsonBusinessperson (retired) Waterloo

Ron Steer Senior Operations Manager (retired) Boehmers Kitchener

Ann Van Norman School Teacher (retired) Cambridge

Rev. Dr. Roger Winger District President (retired) Lutheran Church-Canada Kitchener

Dr. John Colangeli CEO (Ex-Officio)

Seated, left to right: Sandra Watt, Director of HR & Administration; Tricia Burbidge, Director of Finance

Standing, left to right: Cathy Harrington, Director of Employment & Housing; John Colangeli, CEO; Steve Sherrer, COO; Jennifer Hesson, Director of Seniors’ Services

Lutherwood Senior Management Team

Lutherwood Board of Governors

Table of Contents

Message from the Chair and CEO ........................................................................ 2

Transformation Benjamin Road ............................................................................ 3

Children’s Mental Health and Family Services ............................................ 4-5

Employment and Housing Services ................................................................. 6-7

Luther Village on the Park .................................................................................. 8-9

Lutherwood Child & Family Foundation ................................................... 10-11

Lutherwood by the Numbers ............................................................................. 12

40 Years of Strengthening Lives .......................................... Inside Back Cover

Our Funding Partners 2009 – 2010

Ontario Ministry of Community and Social Services

Ontario Ministry of Children and Youth Services

Ontario Ministry of Training, Colleges and Universities

Ontario Ministry of the Attorney General

Ontario Ministry of Health and Long-Term Care

Ontario Ministry of Citizenship and Immigration

Citizenship and Immigration Canada

Service Canada

National Crime Prevention Council

Regional Municipality of Waterloo

Lutherwood Child & Family Foundation

The Ontario Trillium Foundation

United Way of Cambridge and North Dumfries

City of Cambridge

Corporate and Private Donors

— 1 —

Message from the Board Chair and CEO

Mr. Mark HuehnergardChair, Board of Governors

Dr. John ColangeliChief Executive Officer

— 2 —

Forty years ago, some dedicated members of the Lutheran Church community asked how they could serve their community in a real and beneficial manner. They decided to build a residence to help 12 emotionally troubled youth get

a new start in life. Could they have dreamed that this was a first step in a journey which has seen the creation of a dynamic organization which helps thousands of people each year tackle some of life’s toughest challenges? Probably not, but great things happen in a thriving community like Waterloo Region when there are people who care.

40 Years of ServiceOur 40-year milestone stands on a broad foundation which spans the life course: children’s mental health, employment, housing, family counselling and seniors’ services. Compassionate and caring service delivered with excellence is and always must be foremost in our minds as the unifying principle of this diverse work. This year was no exception. In August 2009, kidsLINK and Lutherwood opened “Front Door”, a gateway for children and families needing access to mental health services. In October, through generous donations from Telus and philanthropist Basile Papaevangelou, we connected our children to Upopolis, a safe social network that helps children understand their diagnosis and stay connected to family and friends. And in September, we, along with several community partners, saw our research into youth gangs bear fruit when the Youth Gang Prevention Project was announced. It will provide opportunities to help youth exit gangs and dissuade at-risk youth from joining gangs. Late last year, Children’s Mental Health Ontario honoured us with an Agency accreditation award where we scored 99%.

The Road AheadWe believe the organization has a bright future because it has a strong foundation. The walls of our house are strong and well-supported because of the dedication of so many. This stands us in good stead as the environment shifts constantly. In January 2010, the Province launched a significant transformation in employment services that will set a new standard of service at all Employment Ontario locations. We are fortunate to have been invited to play a significant and growing role in helping people get jobs through our locations in Kitchener, Cambridge and Guelph.

Finally, thanks to government funding and the support of many private donors, we have begun to build our dream of revitalizing and expanding our Children’s Mental Health Centre. This project – Transformation Benjamin Road – is happening where it all began 40 years ago and will enhance our mental health services, ensure continued excellence in service delivery, establish an institute of learning for mental health professionals and create a legacy for future generations.

The kind of work we do calls out for the best in all of us. The work is not easy because our job is to put hope back in people’s lives when there is often little left. However, we believe the work is noble and good and forms a collective legacy. After 40 years our continuing hope is that those who come after us will continue to learn, innovate, change and build upon this legacy for future generations.

Mr. Mark Huehnergard Dr. John Colangeli Chair, Board of Governors Chief Executive Officer

— 3 —

Transformation Benjamin Road

Groundbreaking Ceremony with

Board and Staff on May 10, 2010

Exterior Concept Drawing by Stantec Architecture Ltd.

— 3 —

In December 2009, we were fortunate to have been notified that the governments of Canada and Ontario, through the Infrastructure Stimulus Fund, approved

a $6 million expansion and renovation to our Children’s Mental Health Centre in North Waterloo, Ontario. The transformation design incorporates natural light and the surrounding landscape to create a bright and normalized environment in which children can heal. New building

features include space for music and art therapy, an envi-ronmental classroom/computer lab and a family resource centre where children and their families can come to learn about their challenges. A Centre of Excellence for Children and Families in the new building will house aca-demic programs to bring together some of the brightest minds in conducting and applying research in children’s mental health treatment and non-profit leadership.

Local Rotary Club Selects Benjamin Road Building Campaign for 2010 Dream Home Proceeds

The Kitchener-Conestoga Rotary Club Dream Home Committee shares plans for the 2010 Dream Home: (l to r) Craig Haney, Vice-Chair Dream Home Committee; Donna Buchan, Director of Development for Lutherwood Foundation; David Freure, Vice-President of the Board of Directors and Paul Reitzel, Chair of the Dream Home Committee. We welcome the support of many more donors to be part of making this dream come true.

Children’s Mental Health & Family Services

• Over 700 children & youth received treatment or assessment services

• Over 330 referrals through Front Door, established in August 2009 in partnership with kidsLINK to provide information and access to children’s mental health services

• Achieved 98% customer service rating, based on parent reports

• Over 240 young persons along with their families were assisted by the mental health youth court worker

• 1,875 hours of psychological consultation to other local agencies that provide children’s services; 23 counselling students worked with us in our internship program

• Lutherwood Family Counselling served 1,100 adults with 4,160 hours of counselling and 244 children with 620 hours of counselling in community schools

• 225 youth sought emergency shelter at Betty Thompson Youth Centre; 84% returned to a safe place of residence with only 16% needing contact with the child welfare system; over 92% of parents and 83% of young persons were satisfied with the service

• Mobile Crisis Services, a brief, intensive service to families experiencing serious and immediate crisis, served over 340 client families and over 140 families were assisted with in-home treatment services in our partnership with kidsLINK

• Child and Parent Place staff and volunteers provided 1,044 supervised visits with estranged parents for children from 144 families who were going through difficult separation or divorce

Lutherwood provides programs to help children and families at risk or in crisis. Residential placements are offered if the family and child are unable to cope; day treatment provides a school program as well as help with behavioural and emotional problems. Psychological and social assessments are provided. Community-oriented services are also

provided in the child’s home and/or school. 6,500 clients were served by this department.

Street Gang Prevention: Lutherwood, in partnership with the Crime Prevention Council of Waterloo Region, ROOF, St. Mary’s Counselling Services, John Howard Society and Waterloo Regional Police Services received a grant from the National Crime Prevention Council to develop a youth gang intervention program. Together we are providing prevention and intervention services, as well as opportunities for youth to exit gangs with follow-up supports such as job search and job training assistance.

A Culture of Innovation in Children’s Mental Health

Children’s Treatment Programs Changing Lives

100% of the mandatory standards and 99% of the defining standards for our four-year Children’s Mental Health Ontario Accreditation were met in November 2009. For the first time, the standards were applied beyond our Children’s Mental Health and Family programs to include the rest of the organization.

99% Score on

Accreditation!

Children’s Mental Health OntarioSanté Mentale pour Enfants Ontario

— 4 —

— 5 —

Two Partners, One Great New Location for Children and Families: Access to Child and Youth Services settled at its new, central location in Kitchener. The new facility houses access to Lutherwood and kidsLINK mental health services and we are working with local hospitals and other agencies to realize the goal of one stop for children and families.

Transitioning Back Into the Community: Young persons who are required by the court to attend residential mental health treatment need support during their transition back into society to prevent a pattern of re-offending. To meet this need, a Community Transition Worker spends time with the young person and their families and schools to ease the process. To assist youth and families directly in the courtroom setting, a Children’s Mental Health Court Worker program was also launched.

— 5 —

Lutherwood Programs Among Best in ProvinceLutherwood’s team of psychologists secured research grants from the Government of Ontario and the Centre of Excellence for Children and Youth Mental Health at the Children’s Hospital of Eastern Ontario to measure the effectiveness of our treatment programs over a multi-year period. The results show that children admitted to Lutherwood programs have the greatest levels of severity of behavioural and emotional challenges as compared to other programs in the Province. Ways to measure a child’s condition include family interviews and direct observation to assess the emotional, behavioural and social progress of the child at admission and at six-month and one-year follow-up sessions. Outcome measures point to significant improvements in overall functioning after treatment as compared to pre-treatment.

Average Rating of Severity of Mental Health Issues

at Admission

67.473.4

84

Ontario Region LutherwoodOct. 2008 - Sept. 2009

Residential Day (School) “STEPS” “Partners” Youth Justice Supervised Total Treatment School Community Residential Probation Based Treatment

50

100

130

Pre

Post

Leve

l of S

ever

ity

Leve

l of S

ever

ityComparison of Pre- and Post-Treatment Outcome Scores

2000 - 2007

— 6 —

Employment & Housing Services

• Over 2,900 clients found employment

• 29,000+ visits at record levels to our self-directed employment resource centres

• 97% client satisfaction rate on annual surveys

Lutherwood provides employment and self-employment services to individuals in Waterloo Region and Wellington County. For individuals who face housing challenges, Lutherwood offers information, assistance and support. Over the past year more than 8,500 individuals benefited from Lutherwood’s Employment and Housing Services.

Employment Ontario, a new model for employment services delivery implemented by the Ontario Ministry of Training, Colleges and Universities in 2010, uses a “no wrong door” approach so that any individual can access a full range of services to find and keep a job, make career decisions or explore training options. Lutherwood will continue to help people who are looking for jobs in the communities of Kitchener, Cambridge and Guelph as an Employment Ontario service provider. Modern and efficient ways to help job-seekers, such as the use of social media and other advances in technology, will meet the needs of an increased demand for services in the current economy.

Lutherwood’s 55 Plus Employment Services has served more than 250 older workers each year in our community for the past 30 years and has gained a great reputation locally, provincially and nationally. In 2010, the Targeted Initiative for Older Workers through Employment Ontario will become the new model for serving job-seekers 55 and older. Our experience with and commitment to serving older workers will be applied to our new mandate to provide access to services in the Cambridge community. Laid off and unemployed workers will receive assistance with job search activities, combined with specific skills upgrading, employer-based work experience, placement incentives to access employment and preparation for self-employment. Training, travel assistance and living allowances are available for qualified participants.

Ontario Skills Development Program Success Our client, a French teacher originally from the Republic of Congo / Zaire, worked for 8½ years as a machine operator but he lost his job due to the manufacturing sector decline. He came through the doors of Lutherwood where he was able to access services in French. He explained that his dream was to teach once again so staff assisted him with an application to Ontario Skills Development. His case was complicated, but with advocacy he was exempted from full teacher’s college and accepted into a one-year university program to obtain the credentials needed to teach in Ontario. He returned for a visit recently to share his excitement at the prospect of graduating in June 2010 and beginning to live his dream of becoming a teacher in his adopted home. — 6 —

Transforming Employment Services

Targeted Initiative for Older Workers

Lutherwood Helped Over 4,800 Individuals to Find Jobs and Create Businesses

“The courage and strength

of the clients I have met is

nothing less than inspiring.

I am proud to have been

a part of making a

positive difference in

people’s lives.”

Lorraine Shields

Program Supervisor,

55 Plus

• 870 individuals and families were provided direct assistance with housing needs and staff responded to over 2,100 inquiries

• 330 Rent Bank loans were provided to individuals and families in financial crisis at risk of homelessness

• 300 individuals and families found suitable housing, including 80 families with children at risk of homelessness through the Families in Transition emergency housing program

International Program

Housing Services

— 7 —— 7 —

TNT! Giving People a New StartSince the recent recession, some sectors have made up a greater share of unemployment figures, while at the same time other sectors are thriving economically. The Transitioning in New Times program aims to target four unemployment groups: the manufacturing sector, recent immigrants, youth, and seniors, working to transition them to companies that are growing, such as technology, financial services, education and healthcare. With support from the Ontario Trillium Foundation, Lutherwood will work directly with local companies in high-growth industries to retrain people who have lost their jobs and give them a new start.

Youth from Ireland with the Spring 2010 International Program worked with local Emergency Services on placements and training. Lutherwood and overseas partner agencies have given over 500 disadvantaged youth Canadian work experience and an opportunity to promote peace and reconciliation amongst the Irish traditions since 1998.

“Head Start helped me to not get discouraged in my job search and kept me motivated. The staff are not just there for the job, but because they care and want to see you succeed. I learned how to look for a job and ways to keep the job. Head Start opened my eyes to what I wanted to do with my life. Before, when I wasn’t working, I was stressed about income and the people I was hanging out with. I had no money so I was slipping back into my old lifestyle. Now I am happy to be living a legitimate lifestyle, pay rent and keep my own place with a nice big back yard.”Head Start Program Client(The Head Start Program helps youth with multiple difficulties to find and keep a job.)

FIT - Families in Transition

Lutherwood helps families to regain hope instead of falling

into homelessness and despair. A single parent of 3 faced

eviction due to rent arrears, leaving an abusive relationship

and a drug and alcohol problem. Staff assisted with

arranging for FIT housing. A Relapse Prevention Plan came

first as success depended on the parent not using drugs or

alcohol. The plan was monitored regularly and support was

provided to find affordable housing for the family. Advocacy

and budgeting led to payment of all arrears by the end of

the family’s stay in the FIT home. Parenting support and

resources such as AA, counselling, food banks and the local

“Y” were coordinated alongside ongoing financial mentoring

to ensure nutrition needs and bill payments were met. This

holistic approach means one more family able to maintain

their housing, to heal from the past and live healthy for

the long term.

CARF Accreditation The team at Luther Village on the Park has been ramping up in anticipation of achieving CARF (Commission on Accreditation of Rehabilitation Facilities) Accreditation in 2010. Becoming an accredited facility demonstrates our systems and practices are in line with the high benchmark that CARF sets.

Luther Village on the Park

Research in gerontology increasingly points to three important elements in healthy aging: maintaining physical and mental fitness, being engaged with life and minimizing the risk of disease and disability. Research and best practices are quite clear on the positive health benefits of each of these elements.

At Luther Village on the Park, we strive to provide residents with opportunities to participate, engage and receive the supports they require to live well. Many of our residents volunteer to help in other parts of our organization or dedicate their time and energy directly to Luther Village on the Park, helping to create a very unique and special place to live. With more than 15 organized and active resident-driven committees, there are many opportunities to foster strong relationships, stay connected to the community and remain mentally sharp. A wide array of physical activities, suited to various fitness levels are also available to keep residents moving and in shape.

Luther Village on the Park is the retirement community of choice in the area and continues to enjoy a strong reputation for excellence. Almost 500 residents benefit from the extensive services and amenities offered at the site. We have maintained a yearly occupancy rate

of 99+% in the Life Lease building and 93+% in the Assisted Living Centre. An overall 90% customer satisfaction level with service provision was attained in the past year.

In 2005, we worked in partnership with MedManager to provide residents with tools to self-manage chronic illness such as diabetes. The system consists of a web-based portal through which residents and family members can input and view important health information such as blood sugar readings for easy monitoring. In 2009, we began preparation to expand the original project to include other chronic illnesses, and synthesize the information we collect regarding resident care. Expanding the online chronic disease management program to a comprehensive wellness program, with enhanced tools for all residents and healthcare staff will produce significant benefits in terms of health outcomes.

— 8 —

MedManager Expansion Project

Healthy Aging Research In Action

Staff members who have helped residents to feel at home since Luther Village on the Park was brand new twelve years ago offered a few inspirational words to mark Lutherwood’s 40th Anniversary. Judy Lukashal, Housekeeping Supervisor, said, “When I began working here I was inspired by the caring shown to clients and to each other. Many years later this family approach to teamwork still applies, only the family has grown. Lutherwood staff don’t just do a job, it is who they are, what they believe, and how they live.” Bill Pennings from the maintenance crew remarked, “Getting to know the residents has been a blessing and I know I have a connection with them that means something.”

Just a few of our long-serving staff at Luther Village: Tori Deml, Food Services; Bill Pennings, Maintenance; Judy Lukashal and Diana Smith, Housekeeping; Wendy Rowland, Nursing Department and Mary Ann McLaughlin, Groundskeeper represent over 68 years of service.

Long-Serving Staff Make a Difference for Residents

At Luther Village on the Park we know residents and family members have critical information that can help us enhance our services. In 2009, Resident and Family Forum Groups were established to help guide the evolution of service delivery. Through these forums we have developed a sense of collaboration and partnership that helps us to see the customer experience more clearly. With this information we are able to put the suggestions into action, resulting in ongoing quality improvement.

Luther Village on the Park received the Readers’ Choice Award from the Waterloo Chronicle for the area’s Best Retirement Community.

Listening to Residents and Families Through Luther Village Forums

Diamond Award for Luther Village Retirement Community

— 9 —— 9 —

2010

Fred CummingsResident, Luther Village

“Moving into Luther Village on the Park was a life-saving experience for me. My very best friend and partner of 56 years, my wonderful wife, passed away, which was an unbelievable loss. My health declined, I lost weight and had a negative attitude with a feeling of not wanting to go on. After only a few days of Luther Village living, I was amazed by how helpful and pleasant

all of the residents were. The staff are fantastic and seem to make it their life ambition to keep residents happy and involved in all the activities available to us. I have moved forward a great deal since I arrived at Luther Village because of the help available. I enjoy life in our terrific Village and home.”

Fred Cummings

Lutherwood Child & Family Foundation

This year $946,400 went to support Lutherwood programs, $300,000 more

than the previous year, including:

Prevention Services $242,400 • Supporting children and families in

our community through the Betty Thompson Youth Centre, youth$ave and Lutherwood Family Counselling

Residential Treatment Services $236,500 • Providing specialized services such as

Music Therapy, Recreational Therapy, Spiritual Guidance, Transitional Programming and Nursing allows for better treatment outcomes for the children in our mental health residential programs

Community Based Services $80,000 • Front line support in the home for

families of children with mental health challenges; housing services for families at risk of homelessness

Donor Directed Gifts $317,500 • Specific projects to which donors direct

their gifts: Speakers Series, Smile Fund, Employment Programs, Upopolis—just to name a few

Transformation Benjamin Road $70,000 • Towards the goal of $2 million for the

reconstruction of our Children’s Mental Health Facility

We are fortunate for and grateful to the thousands of donors who supported us in recent years. 85% of our donations came from individuals, many of whom are loyal, long-term supporters. Other gifts came from foundations, corporations, community groups and churches. The photos below represent some of our treasured donors whose investments have strengthened many lives.

— 10 —

Our Results

Lutherwood Child & Family Foundation Board of Directors

Our Donors

Loyal donors gather at Benjamin Road after Easter Service. Pictured (left to right) are: Anna Mae Huras, Marilyn Jacobi, Pastor Jeff Kentel, Margaret Koehler, Katherine Heise, Bernice Heinbuch, William Heinbuch, George Brickman, Marg Brickman and Phyllis Davidson.

Heffner Lexus Toyota has pledged their support to the Music Therapy Program.

UPOPOLIS, a private social computer network that safely connects youth in care to their family, community and school was developed and launched in partnership by Kids’ Health Links Foundation, TELUS and Lutherwood. UPOPOLIS helps children by alleviating stress and isolation while in mental health treatment. Users can also access child-friendly mental health information, youth employment resources, and more.

Kids’ Health Links Foundation brings Upopolis to Lutherwood. President Basile Papaevangelou presents Kathy Payette, Program Manager with a laptop.

TM

— 11 —

When you are 15 and your family lives in Newfoundland, it’s hard to imagine being apart from them at Christmas. This was the reality facing James, a youth living at Lutherwood’s Benjamin Road site until a group of generous donors from both Grand River Hospital and the Sunshine Centre of Luther Village got together and raised money for mom’s surprise flight to Waterloo.

Lutherwood Child and Family Foundation, committed to ethical fundraising practices, cultivates relationships within our community to generate financial resources and

raise awareness to build better futures for those served by Lutherwood.

Mom’s Flight from NewfoundlandLutherwood Child & Family Foundation

Board of Directors

Our Purpose:

RBC Financial Group representatives visit the Betty Thompson Youth Centre to present their gift of sponsorship for the 2010/2011 Lutherwood Children’s Mental Health Speakers’ Series.

— 11 —

Over 100 staff, residents and Board members took to the streets in support of our 3rd Annual “Steps For Kids” Board Walk. This year the walk was held at 5 different Lutherwood sites and each walk took on its own flavour. Together we raised over $35,000 in support of our Children’s Mental Health programs.

Board Walk “Steps for Kids”

Our Staff

Kim Lester, Marilyn Jacobi, Donna Buchan, Kate Lavender, John Colangeli

Front Row, Left to Right (seated): Sunny Field, John Colangeli (CEO), Donna Buchan (Director of Development); Second Row, Left to Right: Murray Haase, Trent Robinson, Bruce Rockel, Ian Cook; Absent When Photo Was Taken: George Breen, Dietmar Sommerfeld

Ian Cook, PresidentCook Homes Waterloo

Sunny Field, ExecutiveBMO Nesbitt Burns Inc., Waterloo

Trent Robinson (Chair)Businessperson (retired)

George Breen, PresidentBreen Advertising Agency Waterloo

Murray Haase, OwnerM. Haase Consulting, Waterloo

Bruce Rockel, Retired Insurance Executive, Kitchener

Dietmar Sommerfeld, ExecutiveCB Richard Ellis Limited, Kitchener

— 12 —

Lutherwood By The NumbersRevenuesMinistry of Community and Social Services and Ministry of Children and Youth Services 4,092,356Ministry of Children and Youth Services 1,916,285Ministry of Training, Colleges and Universities 4,146,899Service Canada 742,971Regional Municipality of Waterloo 912,243Ministry of Health and Long-term Care 1,219,842Ministry of the Attorney General 388,714Seniors’ Services 6,598,013Lutherwood Child and Family Foundation 714,437Fee for Service 1,890,746Amortization of Deferred Contributions 268,954Miscellaneous 509,965 23,401,425 Luther Village on the Park 2,360,435 ** 25,761,860ExpensesSalaries and benefits 14,834,198Cost of goods/services 490,966Participant costs 1,070,306Travel 184,913Staff development 150,402Building occupancy 1,792,356Purchased services 976,736Program expenses 1,028,172Professional services 143,301Advertising and promotion 185,921Office expenses 881,795Interest & Mortgage Costs 967,663Amortization of capital assets 1,006,102 23,712,831 Luther Village on the Park 2,713,020 ** 26,425,851** Balances for year-end December 31, 2009

Agency Growth - Annual Operating Revenue *

— 12 —

Stats At A Glance

Spending by Program

Other1%

FederalGovernment

5%

Seniors’Services

28%

Fee forService

8%

Lutherwood Child and Family

Founda�on3%

ProvincialGovernment

51%

Mental HealthServices

42%

Other6%

RegionalMunicipalityof Waterloo

4%

EmploymentDevelopment

Services26%

Seniors’Services

28%

0

5,000,000

10,000,000

15,000,000

20,000,000

25,000,000

30,000,000

1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010

* Includes revenues from Luther Village on the Park

Number of Staff

400Volunteers

200

People Served Across Organization

18,500

Hours Contributed by Volunteers

25,000

Number of Donors

7,300

Stats At A Glance

Spending by Program

Other1%

FederalGovernment

5%

Seniors’Services

28%

Fee forService

8%

Lutherwood Child and Family

Founda�on3%

ProvincialGovernment

51%

Mental HealthServices

42%

Other6%

RegionalMunicipalityof Waterloo

4%

EmploymentDevelopment

Services26%

Seniors’Services

28%

Stats At A Glance

Spending by Program

Other1%

FederalGovernment

5%

Seniors’Services

28%

Fee forService

8%

Lutherwood Child and Family

Founda�on3%

ProvincialGovernment

51%

Mental HealthServices

42%

Other6%

RegionalMunicipalityof Waterloo

4%

EmploymentDevelopment

Services26%

Seniors’Services

28%

Proudly a Best Place to WorkThe Globe and Mail announced the Best Workplaces in Canada in partnership with the Great Place to Work Institute® on April 13, 2010, and Lutherwood placed a respectable 36th out of the top 75. Lutherwood also placed in the Top Ten Best Workplaces for Women in Canada. CEO John

Colangeli said, “It’s important to create a healthy, supportive culture of learning and respect which encourages staff so they can provide service excellence. This award is a wonderful affirmation that we are moving in the right direction.”

Pastor Meibohm Award for Excellence in Client Service

40 Years of Strengthening Lives

Art Thomas, Youth Worker, Betty Thompson Youth Centre (32 Years)

Marianne McDermott, Program Manager, Employment Services (25 Years)

Individual Award Wanda Tottle: Child and Youth Worker

For nine years, Wanda has been helping young people under court sentence to residential mental health treatment as a result of destructive behavior to transform their lives. Wanda has a reputation for finding creative approaches to de-escalate children in emotional or behavioural crisis. As a coworker noted, “I look up to Wanda as a leader and she is the type of youth counsellor that I strive to be.”

Team Excellence Housing Team: Kristine Dearlove, Julie Hornick-Martyk, Shelley Johnston, Lynn Macaulay, Heather Papp, Rob Smith, Edwina Toope

Lutherwood’s Housing Services Team works with people facing homelessness, and the issues that accompany it such as mental health disorders, unemployment and substance abuse. They have been recognized in the community, with three Waterloo Region Housing Coalition award winners among them. Partner agencies appreciate their collaboration and their advocacy with local and Provincial government. The Housing Services Team members truly demonstrate the qualities of dedication and caring for many vulnerable members of our community.

“I guess the term ‘lifer’ can apply to me since I have loved working in this organization for over 32 years. I have worked with great teams and genuine individuals who are truly gifted and committed to their work of helping youth and families overcome emotional and challenging times in their lives. I am pleased to be part of the unique Safe Haven Shelter program at Betty Thompson Youth Centre and have come to appreciate

the relief many families feel because of the support they receive when there seems no place else to turn.”

Art Thomas

“Although people and programs

have changed over the last 25 years,

Lutherwood’s dedication to providing

excellent service and meeting the needs

of individuals and the community has

not. I am proud to be part of a caring

organization that continues to make

a difference in people’s lives.”

Marianne McDermott

Bonnie Barnard, Youth and Family Counsellor, Youth Contact Probation Program (35 Years)

Our MissionBuilding on our Christian heritage, Lutherwood reaches out and supports

people of all backgrounds and beliefs with care and compassion to build and sustain better and more hopeful futures.

Administrative Offices139 Father David Bauer Drive Waterloo, Ontario N2L 6L1 Tel. 519-884-7755 Fax 519-884-9071

Foundation285 Benjamin Road, Waterloo, Ontario N2J 3Z4 Tel. 519-884-1470 Fax 519-886-8479 Charitable No. 107865 0194 RR0001

30% PCW

“ Lutherwood provided resources for my family and I during a challenging process in our lives. Their professional and collaborative support facilitated some memorable moments and instilled hope for a family in need. We are and continue to be forever grateful.”

“ Thank you for helping

me be honest with

my mother, because

of you we have a

relationship again

and she is in my life.”