CAPACITY MANAGEMENT AT JAMES BAKERY

This caselet helps to discuss the concept of Capacity management in Operations Management. The caselet is

set in the backdrop of the dilemma faced by a married couple Zan Albert (Zan) and Angela Joveri (Angela)

with their bakery business venture. As, both of them wanted to work together and Zan had an experience of

baking cakes the couple had set up a small specialty business, which was receiving huge orders. However, the

couple was wondering how to cope up with the demand in their small facility.

Pedagogical Objectives

• To understand and discuss the basics of Capacity

• To debate on Capacity Management

• To understand and analyze Capacity Planning

ABSTRACT

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