Clean and simple solar power

Solar Program Training

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Table of ContentsViridian Energy: Leading the category we created 3

Growing your business with SolarCity, our best-in-class energy partner 4-9

First things first: Getting started with solar 10-13

Going solar pays off! Becoming a customer and compensation 14-17

FAQs 18-19

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Viridian Energy: Leading the category we createdWhen Viridian began in 2009, we created an entirely new category: affordable green energy. Since

our first day in business we have been proud to be energy partners with our customers, helping them

make better choices for both their budgets and the planet. The impact of those choices has been truly

significant: Thanks to our customers choosing our greener electricity, we’ve been able to avoid more than

2 billion pounds of harmful carbon from being released into the atmosphere. And through sustainability

initiatives and events, we’ve created a ripple effect of environmental awareness in our local communities

and around the world.

Now we’ve taken the pride we have in our brand, our mission of empowering

our customers and our vision of a cleaner, healthier world one step further

and launched a partnership with SolarCity, the No. 1 full-service solar provider

in the country and a company that fully shares our commitment to social

responsibility. For our customers, it means we can offer more choices and

more control over their energy generation, energy bill and the environmental

impact of their energy usage. For our Associates, it offers new opportunity: the

ability to grow a long-term sustainable business by leading the way toward

America’s energy future. And for our company, it represents a big step forward

in our mission of creating a path to a more sustainable world.

“Thanks to our customers

choosing our greener

electricity, we’ve been able

to avoid more than 2 billion

pounds of harmful carbon

from being released into

the atmosphere.”

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Growing your businessHow will solar help you grow your business?

As a Viridian Independent Associate, you now have a full portfolio of responsible energy solutions

to meet a broad spectrum of your customers’ needs. Solar power is a growing trend that shows no

sign of slowing down: In the first quarter of 2013 residential installations grew 53%, with every

indication that the trend will only get stronger*. Almost a third of Americans say they’re likely

to add solar to their homes, and 60% say they’re likely to install solar given a lease or financing

option**. This new energy solution gives you an excellent opportunity to reach out and create a

more valuable and extended relationship with your existing customers, and offers a powerful new

platform from which to introduce new customers to Viridian. Adding solar to our clean energy

options takes your business potential to a whole new level, and enhances your role as a green

energy advocate, advisor and true energy partner.

The best part is that even though the decision to choose

solar power is a big one for your customers and involves

a detailed sale, your role as a Viridian Independent

Associate, though vitally important, does not require you

to be a solar expert. Do what you do best: Inspire interest

in your network and provide a conduit for your customers

to talk to an expert. This guide will take you through all of

the steps of the program, from your initial conversation to

your customer’s installation.

SolarCity: Our best-in-class energy partnerOur commitment to sustainability and a purposeful approach to business have led us to a natural

partnership with SolarCity—a company with whom we share vision, mission and goals. The parallels

are remarkable: When SolarCity burst onto the scene they made waves in the energy industry by

providing renewable electricity directly to homeowners, and offering locked-in low rates as a wel-

come shield against rising utility costs. Even more impressive, they made it all simple. We are a retail

energy category creator—the first in the industry to exclusively offer affordable green energy—who

set a few trends of our own, with a team of network marketing professionals who are dedicated,

sustainability-minded and unmatched in the energy sector. SolarCity helps us round out our energy

offerings with the high-quality product, service and expertise that have established their reputation

as America’s No. 1 full-service solar provider. It’s a proud and exciting time in our company’s history,

and a partnership that we feel will bear fruit in many ways, particularly for you, our Associates. We

are all looking forward to what the future brings, as we grow

together in this exciting and unprecedented combination of

network marketing and renewable energy generation.

“Adding solar to our clean

energy solutions takes

your business potential to

a whole new level.”

*SEIA Solar Energy Industries Association **Shelton Group Energy Pulse ™, 2012

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GTM Research - US PV Leaderboard, Residential Installer Market Share 0 Q2- 2012 - Q1- 2013

Financing Design InstallationSales by Viridian Associates

Products & ServicesMonitoring &Maintenance

THE SOLARCITY ADVANTAGE: CUSTOMER EXPERIENCE

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SOLARCITY FACTS

Every five minutes someone switches to clean, more affordable energy with SolarCity

Included in Fast Company’s top-50 world’s most innovative companies:

117% year-over-year growth from 2011 to 2012

SolarCity is America’s No. 1 full-service provider

• Personal advisor to guide customer through the process

• Engineering, installation, financing, service, maintenance, monitoring, etc. done in-house

• Full-service company that controls every element of the process

• Premium service package included for every customer includes proprietary software, monitoring and worry-free maintenance,

including repairs and replacements at no additional cost for the life of the contract.

20%

18%

16%

12%

8%

4%

0%

2%

6%

10%

14%

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Recent news articles about SolarCity:

From The Greenwich Times:

Solar Firms Offer Leasing Option, Widening Its Availability �http://www.greenwichtime.com/news/article/Solar-firms-offer-leasing-option-widening-its-4662831.php

FromHuffPostGreen:

Solar Power In The U.S. Becoming A More Popular, Cost-Saving Option For Homeowners

� �http://www.huffingtonpost.com/2013/08/08/solar-power-us_n_3722600.html?utm_hp_ref=green

From The New York Times:

Turning Toward the Sun � �http://www.nytimes.com/2013/04/21/jobs/solarcitys-chief-on-a-turn-toward-the-sun.html?_r=1&�

THE VIRIDIAN AND SOLARCITY PROGRAM: Our solar marketsAs the #1 full-service solar provider

in the U.S., SolarCity opens markets

where they can offer good value to

customers—chiefly, in areas that

receive enough sunlight throughout

the year, have high utility rates, and

are the beneficiaries of enough

state and local incentives to provide

customers with a significant financial

advantage. We will make the most of

our partnership with SolarCity, and

help you leverage your opportunity, by

marketing solar in geographic areas

where both Viridian and SolarCity are

actively servicing customers.

Phase 1 Market Availability

ConnecticutNew YorkNew JerseyDelawareDCMarylandMassachusetts

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Your solar tools

So that you can clearly and easily communicate the benefits and process of installing solar energy to your customers and Associates,

we’ve created some new tools and enhanced some existing ones. All of these tools are available in your Back Office and/or Shop

Viridian, ready to download and put into immediate use. Here is a summary of what we are providing you:

Don’t delay! Go to your Back Office, submit your information, and start your journey to the sun today.

GO SOLAR THIS FALL AND GET AN ADDITIONAL

$1,000 IN SAVINGS

SPECIAL LIMITED TIME OFFER: To receive this offer the Associate must be in good standing. $1,000 discount valid for qualifying Associates that submit their information for a a solar PV system consultation with SolarCity between September 21 - November 30, 2013 and subsequently qualify for a SolarCity contract. A solar power system is customized for your home, so pricing and savings vary based on location, system size, government rebates and local utility rates. Savings on your total electricity costs is not guaranteed. Financing terms vary by location and are not available in all areas. $0 due upon contract signing. No security deposit required. A 3 kW system starts at $25-$100 per month with an annual increase of 0-2.9% each year for 20 years, on approved credit. SolarCity Corporation will repair or replace broken warranted components. What is this and why are states listed where we are not a licensed reseller? AZ ROC 243771/ROC 245450/ROC277498, CA LIC#888104, CO EC8041, CT HIC 0632778/ELC 0125305, DC #71101486/ECC902585, HI CT-29770, MA HIC 168572, MD MHIC 128948, NJ NJHIC#13VH06160600/34EB01732700, OR CB180498/C562/PB1102, PA HICPA077343, TX TECL27006, WA SOLARC*91901/SOLARC*905P7. © 2013 VIRIDIAN ENERGY. All rights reserved.

Viridian is a licensed retail energy provider and certified reseller for SolarCity and is not a solar installer or provider.

You know you want it. Now it’s even easier to get it. Get started with a simple, free in-home consultation. Submit your

information by November 30, 2013, and SolarCity will automatically apply a $1,000 discount to your plan.

Free installation

The security & savings of locked-in low rates

Generate your own energy and help the environment

Special time-limited offerfor Viridian Associates only!

© Copyright Viridian Energy and SolarCity Corporation 2013. All rights reserved. Unauthorized copying or reproduction of this product, in whole or part, is strictly prohibited. 2013_SOLARFLIER

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New tools

ASSOCIATE PROMOTION FLYER:

Give this flyer to your teams and new Associates to make sure everyone knows about our

exclusive, Associate-only solar promotion for the launch

SOLAR CUSTOMER BROCHURE:

Share this piece with your customers to acquaint them with SolarCity, highlight the benefits

of going solar, address some common misconceptions and provide an easy transition to a

risk-free consultation

SOLAR VIDEO:

This video is perfect for explaining how solar works with Viridian and SolarCity. It’s short,

fun and great to share with prospective customers

Enhanced Tools

ENROLLMENT FORMS:

Enrollment forms for each solar market have been updated with a simple box for your

customers to check when they complete their enrollment application. This will initiate

their risk-free consultation

ONLINE ENROLLMENT:

Our online customer enrollment has been updated on your website to include a solar

check box your customers can use to indicate their interest and initiate a risk-free

consultation

MARKETING TOOLS:

Where it makes sense, all of our existing marketing tools have been updated to include solar

in our product portfolio, including the customer brochures, Resource Kit, our Viridian.com

website and your PWS, customer welcome letters, and the Compensation Plan booklet

Pennsylvania Power & Light Account Number (10 Numbers): -

PECO Account Number (10 Numbers): -

Duquesne Light Account Number(13 Numbers): - - -

PACustomerEnrollmentForm_011012

NOTE: All fields MUST be completed otherwise the Application will not be processed.

Pennsylvania Customer Application

Service Address (as it appears on your utility bill)

Street:

City:

State: Zip:

Home Phone:

Email:

I do not have an Email address.

First Name:

Last Name:

Business (if applicable):

Name (as it appears on your utility bill)

®

POWER

PURE GREEN

EVERYDAY GREEN 20% RENEWABLE ENERGY

100% RENEWABLE ENERGY20% RENEWABLE ENERGY

PURE GREEN

EVERYDAY GREEN 20% RENEWABLE ENERGY

100% RENEWABLE ENERGY100% RENEWABLE ENERGY

1. Choose Your Green Content:

ELECTRICITY

NATURAL GAS

2. Enter your Account Information from your Electric Utility Bill:

1. Enter your Account Information from your Natural Gas Utility Bill:

3. Choose Your Rate:

2. Choose Your Rate:

Variable /kWh

Variable /Ccf

12-month fixed /kWh 6-month fixed /kWh

Signature Print Name Date

Upon signing, please return a copy of this agreement to Viridian by fax at 203-413-4434, by mail to 64 N. Main Street , Norwalk, CT 06854 or by email to sales@viridian.com.

Associate ID Number: Associate Name:

PECO Gas Account Number (10 Numbers): -

Rate Class (Check One) : Residential Other

Note: Not all rate plans are available in all markets. Ask your Independent Associate for current offers.

Note: Ask your Independent Associate for current offers.

I have reviewed, retained and accept the Terms and Conditions. (initial here) I voluntarily authorize Viridian Energy® PA, LLC to become my retail energy provider. By signing below, I hereby confirm that I am the Customer of record on the account listed above and am authorized to make the switch from my current supplier to Viridian. I also agree that all information supplied by me on this form is true and accurate.

IMPORTANT: PECO and Duquesne customers who receive government utility bill payment assistance, including Customer Assistance Program, are not eligible to enroll with Viridian.

®

PURE GREEN

EVERYDAY GREEN 20% RENEWABLE ENERGY

100% RENEWABLE ENERGY

PURE GREEN

EVERYDAY GREEN 20% RENEWABLE ENERGY

100% RENEWABLE ENERGY

NJ_Res_Customer_Enrollment_form_v2_ES_011012

Solicitud para clientes de New Jersey

Dirección de servicio (como aparezca en su factura de electricidad)

Calle:

Ciudad:

Estado: Código postal:

Teléfono:

Correo electrónico:

No tengo dirección de correo electrónico.

Nombre:

Apellido:

Empresa (si se aplica):

Nombre (como aparezca en su factura de electricidad)

20% DE ENERGÍA RENOVABLE 100% DE ENERGÍA RENOVABLE

1. Seleccione su contenido ecológico:

ELECTRICIDAD

GAS NATURAL

2. Ingrese la información de su cuenta incluida en la factura de la empresa de servicios de electricidad:

1. Ingrese la información de su cuenta incluida en la factura de la empresa de servicios de gas natural:

3. Elija su tarifa:

2. Elija su tarifa:

Variable /kWh

Variable /therm

Fija por 12 meses /kWh Fija por 6 meses /kWh

Firma Escriba su nombre Fecha Después de firmar, tenga a bien enviar una copia de este contrato a Viridian por fax al 203-413-4434, por correo a la dirección 64 N. Main Street, Norwalk, CT 06854 o por correo electrónico a sales@viridian.com.

Número de ID del Associate: Nombre del Associate:

Cliente de ACE - Número de cuenta (12 dígitos): - -

Cliente de JCP&L - Número de cliente (20 dígitos):

Cliente de PSE&G* - ID de PoD (18 dígitos): P E

RECO - Número de cuenta (10 dígitos):

Cliente de PSE&G** - ID de PoD (18 dígitos): P G

Número de cuenta de New Jersey Natural - (12 dígitos):

IMPORTANTE Los planes actuales de facturación presupuestada de servicios públicos no se aplican a la parte de suministro de su factura al inscribirse con Viridian.

Nota: No todos los planes de tarifas están disponibles en todos los mercados. Pregunte a su Associate independiente cuáles son las ofertas actuales.

Nota: Pregunte a su Associate independiente cuáles son las ofertas actuales.

* * El número de ID de PoD para gas natural se encuentra en la porción de gas natural de su factura. Favor de NO proporcionar el número “PE” de la porción de electricidad de la factura.

* El número de ID de PoD correspondiente se encuentra en la porción de electricidad de su factura. Favor de NO proporcionar el número “PG” de la porción de gas de la factura.

He leído detenidamente, conservado una copia y aceptado los Términos y Condiciones. (escriba sus iniciales) Autorizo voluntariamente a Viridian Energy® PA, LLC a ser mi proveedor minorista de energía. Mediante mi firma al pie, confirmo ser Cliente de registro en la cuenta listada más arriba y estoy autorizado a realizar el cambio desde mi proveedor actual a Viridian. También confirmo que toda la información que he suministrado es veraz y precisa.

Clase de tarifa (elija una): Residencial Otra

NOTA: Todas las selecciones DEBEN estar completas, caso contrario la Solicitud no será procesada.

POWER

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Why solar?There are many large and small advantages to installing solar. But with so many options and so much misinformation readily

available to your customers, it’s best to keep the initial conversation simple. Focus on the following key points, and let your

Viridian solar advisor answer any more detailed questions or concerns you or your customer may have.

1. Takecontrolofyourenergy

• Reduce your monthly electricity bill

• Lock in low electricity rates for 20 years

• Reduce your dependence on the utility

• Shield yourself from utility rate increases in the future

• You have a choice—use it well

2. Beresponsible:Usecleanenergy

• Clean energy avoids harmful carbon emissions, which are a key factor in climate change

• Lowering carbon emissions improves air quality, which is better for everyone’s health

• Using clean energy is one of the most meaningful actions an individual can take for

the environment

• Clean energy makes an even bigger impact on the environment than recycling

• We all have a responsibility to protect the planet we share

3. Addvaluetoyourhome1

• Homes with solar power typically have lower operating costs, which may make them more attractive to

potential buyers

4. Moveintothefuture

• America is going solar! Every five minutes someone in America switches to clean, affordable energy through

SolarCity. Join all the smart budget- and environment-conscious homeowners who’ve installed solar and are reaping

the benefits

• New energy solutions are on the way—from electric vehicles to on-site battery storage and SolarCity will keep you

up to date

Why SolarCity

There are many other solar providers. But only SolarCity offers the products, services, reach and integrity we require of an

energy partner. When you recommend SolarCity to your customers, you can feel certain that you are offering them the best.

Only SolarCity gives your customers:

1. TheconfidencethatcomeswithworkingwithAmerica’sleadingfull-servicesolarprovider

• As befits the industry leader, SolarCity is an efficient and highly effective organization, with the highest standards

for its employees

• SolarCity’s investors and business partners include some of America’s most recognizable names, including Google,

Goldman Sachs, Honda and Credit Suisse

1Value�added�to�homes�refers�to�purchases�of�solar�systems.�The�study�was�not�inclusive�of�homes�with�solar�installations�using�a�PPA�or�lease�payment�option.

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2. Simple,hassle-freeprocess

• SolarCity takes care of all the paperwork, permitting and arrangements with the customer’s utility

• SolarCity installs the system for free, and provides customers with a choice of budget-friendly payment options

• SolarCity keeps customers in the loop on all status updates

3. Greatcustomerexperience

• A gracious way of dealing with customers that makes a noticeable difference

• Each customer is assigned a personal advisor as a guide through the entire process

• All design work is done in-house, never outsourced, so projects are always created with uniformly high standards

• SolarCity is a full-service company, and controls every element of the process

• Viridian customers receive SolarCity’s unique Premium Service Package, complete with proprietary software (SolarGuard

Monitoring, which requires a home Internet connection), extended warranty, repair service and insurance coverage

• SolarCity maintains a 20+ year relationship with customers through leasing and power purchase agreements

4. Thesecurityofworkingwithanationalcompany,plustheconvenienceofalocalresource

• SolarCity serves customers in 14 states and has more than 3,400 employees

• SolarCity is also a local company, with more than 35 locations in all, staffed with local employees

• As a public company with a national footprint, SolarCity stands by its work and is committed to a long-term relationship

with its customers

5. ValuesthatalignwithViridian’s

• Boosting our nation’s economy is one of the great gifts of renewable energy, and by avoiding outsourcing, SolarCity

has created more than 3,400 green jobs in the U.S.

• Recognizing that we’re all in this together, SolarCity partners with organizations that are helping make America better,

including the American Lung Association, the U.S. Green Building Council and Defenders of Wildlife

6. Reliable,cutting-edgetechnology

• SolarCity stresses excellence in technology, precision, and zero compromise for customers. Elon Musk, founder of

innovative companies such as Tesla Motors and SpaceX, is the Chairman of SolarCity’s Board of Directors!

• SolarCity keeps abreast of technology trends around the world to bring customers the best solutions for their homes

Lyndon Rive is the Co-Founder and CEO of SolarCity. He has

grown the company from two to more than 3400 employees

and helped it become one of the most recognizable brands in clean energy in six years. Under

Lyndon’s guidance, the company entered a range of new markets to serve more than 150 schools and

universities, a dozen regional and national homebuilders, and major organizations including eBay,

Intel, Wal-Mart and the U.S. Military. A lifelong entrepreneur, Lyndon founded his first company at the

age of 17, and in his spare time has been a member of the U.S. National Underwater Hockey Team.

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Why Viridian and SolarCity

As a company, Viridian is always seeking to provide our customers and Associates with more: more

renewable content in their energy, more budget-friendly choices, more support for responsible

industry practices that address the hidden costs of energy use and more forward-thinking product

offerings to meet our customers’ needs and help you broaden your business. We believe that solar

power is the natural next step in America’s energy future, with the ability to add “more” to many of

our customers’ lives, which is why we feel fortunate to have forged a partnership with America’s

No. 1 full-service solar provider. Our partnership provides:

• The benefits of a working energy partnership, offering one trusted partner for all your

energy needs

• A seamless, whole-home solution for customers’ energy needs, for maximum efficiency and ease

• The opportunity to support the business of a friend, neighbor, coworker or family member

• A chance to be part of a bigger vision, and directly participate in America’s energy future

Let’s talk about the customer benefits

With Viridian and SolarCity, your customers pay for power, not panels. So they reap substantial sav-

ings, with a host of other benefits. Here’s some language you can use to share key points with them:

Therearenoinstallationcosts—really! SolarCity will install a system on your home for free. You

don’t buy or own the solar panels, you simply pay for your solar power monthly. It’s just like paying

your monthly utility bill…except since you’ll be generating much of your own power, you’ll likely be

paying less.

Yougetthesecurityandsavingsoflocked-inlowrates. Utility rates have increased over time,

sometimes without warning. But with a SolarCity Power Purchase Agreement (PPA) or lease option,

you can have certainty in your electricity rate for 20 years. Imagine what a difference that can make

a decade or two from now!

Thereareflexiblepaymentoptions. Everyone has different financial needs and goals. You may

choose to go solar for as little as $0 down, or you can prepay some of your electricity in advance

to lower your monthly payments. You can even prepay the entire system and not have any ongoing

solar electricity bills. Your advisor will be happy to explain all of your options in depth.

SolarCitymonitorsyoursystem,soyoudon’thaveto. You’ve got better things to think about than

how your solar system is performing. As part of the Premium package you get as a Viridian customer,

SolarGuard® will use your home’s internet connection to constantly monitor your system’s performance.

If a problem does arise, service crews will be automatically notified and dispatched to get you back online.

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MaintenanceisincludedforthelifeoftheleaseorPPAcontractatnoadditionalcost.

SolarCity owns the equipment, and they are responsible for it. They take care of all the repairs,

including replacements.

It’sinsured. If your solar panels get damaged or even stolen, SolarCity’s all-inclusive system

insurance has you covered.

Itreallyisaseamlesswhole-homesolution. When you are a Viridian electricity customer as well,

the power you consume that is not produced from your solar panels can still come from cleaner,

healthier sources.

Customer lifecycleViridian and SolarCity will work seamlessly together to create a holistic and pleasant experience

for your solar customers. To be sure you get off on the right foot, remember to submit all referrals

online on your personal website

Are your customers good candidates?

Ready to get started referring customers? Most homes in our active markets will be eligible for solar,

but to make sure you have the most qualified leads, ask your customer these simple questions first:

Do you own your home in one of our solar markets?

Do you have roof space with little or no shading?*

Do you pay $40 or more a month for electricity?

Although�the�questions�listed�above�will�likely�be�enough�to�qualify�most�customers,�there�are�additional�factors�that�could�cause�solar�to�

not�be�the�best�option�for�a�customer.�The�internal�Viridian�solar�team�will�check�for�things�like�home�shading�and�credit-worthiness�at�the�

time�of�your�customer’s�risk-free�initial�consultation.

*PLEASE�NOTE:�In�order�to�insure�the�greatest�savings�potential�for�our�customers,�we�look�for�roofs�with�maximum�sun�exposure.�However,�if�your�customer’s�roof�has�some�shading�and�some�sun,�it’s�OK�to�submit�the�referral.�A�Viridian�Solar�Advisor�will�assess�the�amount�of�shade.

Step 1

PRE-QUALIFY &SUBMIT REFERRAL

Online on your Personal Website

Paper application in solar market

Viridian Customer Care

QUALIFY PROSPECT& SCHEDULE

CONSULTATION

DESIGN SYSTEM,PREPARE PROPOSAL

& CONTRACT

SITE AUDIT & ENGINEERING

PERMITTING &INSTALLATION

SERVICE & MAINTENANCE

Step 2 Step 3

Associate Viridian SolarCity

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Submiting a referralSubmitting a solar customer referral is simple. At the same time your customer is enrolling for

electricity or natural gas, he or she can just check the box on the enrollment form indicating

an interest in learning more about our solar program. After the referral is submitted, a Viridian

Solar Advisor will contact your customer and make an appointment for a risk-free custom solar

proposal. You will be able to track your customer’s status in your Back Office.

To ensure you recieve credit for your customer referral, make sure your customers use your PWS

or your ID on an enrollment form.

Risk-free consultationOnce your customer submits a lead request, he or she will be assigned to a personal Viridian

Solar Advisor for a risk-free consultation and custom solar proposal.

The Viridian Solar Advisors will contact your customer to ask a few more qualifying questions,

make sure that we have all the information we need, and work through the steps to getting your

customer a customized proposal.

The proposal will show your customer how generating his or her own solar power can lower

home energy costs.

SolarCity guides your customers through the processEvery home is unique, so SolarCity will custom-design a home solar energy system that meets

your customers’ energy needs based on the architecture of their home and their savings goals.

Leave the paperwork to SolarCity: They take care of all permitting and inspections, and will keep

you and your customers informed and up-to-date at each step. Installation typically takes 1 day,

and is performed by SolarCity expert installers. Once the panels are up and running, they’re

producing clean energy for your customer’s home. As an added bonus, the utility company will

credit your customers for any excess solar power they feed back into the grid. This is referred to

as net metering.

Step 1

Step 2

Step 3

A FEW REMINDERS: Customers�who�have�already�submitted�their�information�to�SolarCity�are�not�eligible�to�submit�a�lead�with�Viridian.�These�customers�have�already�begun�their�sales�process�with�a�SolarCity�representative,�making�a�Viridian�sale�ineligible.

A�customer�can�only�be�submitted�once�as�a�solar�lead.�The�Associate�who�is�first�to�submit�the�customer’s�referral�submission�is�the�Associate�who�will�be�credited�with�the�enrollment.�Tip:�To�ensure�that�you�receive�credit�for�referrals,�be�sure�to�refer�your�customers�to�your�Personal�Website.

NOTE:�To�move�forward�with�signing�a�SolarCity�contract,�the�customer�will�need�to�pass�a�FICO�credit�check.�The�typical�threshold�for�passing�the�credit�check�is�680,�with�some�special�allowances�offered�in�unique�situations.

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SolarCity’s exclusive real-time solar energy monitoring system, called SolarGuard, uses your

customer’s Internet connection to track your customer’s home solar system and makes sure it’s

running. SolarCity will maintain, repair or replace any equipment at no cost during the life of

your customer’s contract. And because everyone wants to brag about how much energy they’re

generating, your customers can check their solar energy production at any time and even share

it with friends and family online through their personalized web page on mysolarcity.com.

Your customer is activeHowViridianandSolarCityworktogether:

This illustration is an example of a typical day of solar production and energy consumption. With

Viridian and SolarCity, you can have access to clean power at any time of day.

Understandingusage:

Your home is producing and consuming solar energy

Your home is producing solar energy and sending it to the grid

Your home’s energy is being supplied by Viridian and/or your utility

Understandingbilling:

Once customers are active, they’ll receive two bills: one from SolarCity for their solar energy

production, and one from their utility as they normally would.

Section A + B : Your customer will receive a monthly bill from SolarCity for his or her

home’s solar production

Section C - B : The utility will continue to send your customer a bill for transmission, delivery

and electric supply. The display and true-up of any net-metering will vary by utility (monthly or

year-end) and will be reflected on the utility bill.UTILITY

Step 4

A

B

C

Production Consumption

Kilowatt usage

Time of day

A C

B

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Get the benefits of solar at your own home!

Of course, the benefits of solar aren’t reserved only for

our customers. We’d like you to be able to enjoy all of the

advantages at your home as well. If you can answer the three

pre-qualification questions for your own home with a “yes”,

let us know that you’re interested in learning more about solar

by filling out the Request Solar Consultation form located in

your Back Office.

Plus, as a Viridian Associate, if you submit your request for solar information by November 30, 2013, SolarCity will offer you an additional $1000 in savings over the life of your solar agreement.

IMPORTANT NOTE: To qualify for this special $1,000 promotion from SolarCity, all Associates (both new and existing)

MUST submit their personal information through their Back Office ONLY. If a new Associate uses the solar referral box as

part of a new electricity or natural gas enrollment, they will not trigger the $1,000 offer and it is not possible to add this

manually. Please be sure to remind your teams to use the form in the Back Office to ensure they receive this generous offer.

How you can request a solar consultation and benefit from the 2013 solar launch promotion:

1. ClickLog in to your Viridian Back Office. Click the solar request icon on the

left hand side of your homepage, or you can navigate to “Request Solar

Consultation” within the “My Account” menu dropdown.

2. EditA form will appear pre-loaded with your Associate account information.

Edit any fields that need to be updated in order for one of our Viridian

Solar Advisors to contact you.

3. SubmitClick “Submit” and a Viridian Solar Advisor will reach out to you shortly

for your risk-free consultation!

The�form�in�your�Back�Office�can�only�be�submitted�one�time.�Once�your�information�is�received,a�Solar�Advisor�will�reach�out�to�you�for�more�information.

15

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4

5

6

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Compensation PlanAdding solar energy to our product mix fits well into the

existing structure of our Compensation Plan. There’s only

one major difference, and it’s one we’re sure you’ll

appreciate: Completing a solar sale gives you a 20-year

residual plus a $100 Customer Acquisition Bonus (CAB).

Here are some additional details for how solar energy

customer growth will relate to the “9 Ways to Get Paid”:

1.SolarCustomerCredit

Every solar customer you refer is worth one Personal Customer Credit (PCC) (and, of course,

one Organizational Customer Credit for your upteam) once the customer signs a contract

with SolarCity. These credits do not count toward electric or natural gas Fast Start or Mentor

Bonus requirements but do count toward your rank requirements. This means that one

customer can be worth up to three customer credits for you or your upteam.

(NOTE:�If�for�any�reason�your�customer�cancels�his�or�her�contract�before�installation,�your�PCC�will�go�to�a�cancelled�status.�

However,�the�$100�CAB�you�received�is�yours�to�keep.)��

2.$100CustomerAcquisitionBonus

You’ll receive a $100 customer acquisition bonus when your customer signs his/her

solar contract. Since the solar sales process is more of a lengthy sale than our electric

and natural gas sales, fast start and mentor bonuses do not apply.

3= 1

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3.20yearsofresidualincome

Every solar contract signed offers a 20-year residual payment for you! Here’s how it works: Your

customer’s estimated production value will be defined in the customer’s solar contract. This will

define your solar CV (Commissionable Volume) for that customer. The current solar CVR (Com-

missionable Volume Rate) will be published monthly on the rate sheets, along with electric and

natural gas CVRs. Your residual will be based on the account’s CV multiplied by the applicable

solar CVR for your customer, which is then multiplied by your earned percentage based on your

rank and eligibility.

In short, this means you have the potential to earn more from your solar customers than from any other customers in your

organization.

Volume-BasedPayandGroupPay:

Your residual payment will be based on the customer’s system size and estimated production value, which are both defined

in the customer’s solar contract. Your residual payment is also further defined by Viridian’s current applicable solar CVR.

Promotions

From time to time we will be able to offer our Associates some exciting

promotions to drive solar sales. This includes our exciting launch promotion,

exclusive to Associates, mentioned earlier on Page 14.

Tracking your customers’ solar statusWe know you’ll want to stay on top of your solar customers’ progress towards installation, as well as when you are going to be

compensated for your successful referrals. So we’ve made it possible for you to track your customers’ status through your Back Office.

In the upcoming months, Viridian will distribute more information related to the solar CVR. Be sure to keep reading your weekly VTalks for updates and for news of future promotions.

$100�bonus�paid

Residual payments�begin

20-year residual

based on energy production

NOTE: This guide is intended as an introduction to Viridian’s Clean & Simple Solar product. The information included

in this guide including, but not limited to the products, tools, payments, compensation, promotions and processes, are

subject to change at Viridian’s sole discretion.

17

FAQsYour�customers�will�likely�have�many�questions�about�solar.�Remember,�you�can�always�suggest�that�

they�submit�their�referral�request�to�begin�a�risk-free�consultation�with�a�Viridian�Solar�Advisor�who�can�

answer�all�their�questions.�The�following�two�pages�address�some�of�the�most�common�questions�you�

may hear.

Willsolarworkonmyhome? It’s pretty easy to find out. The two biggest factors are the amount of

sunlight your home gets throughout the day and the amount of open roof space you have.

Our Viridian Solar Advisors can give you a quick assessment by looking at satellite photos of the

property. If the roof looks good, we will schedule a follow-up risk-free solar consultation. At that

time, our experts will take a look at your home’s architecture, evaluate your energy needs, and work

with you to decide if a solar system fits with your house and lifestyle. They will provide a detailed

proposal including recommended system location, size, pricing and financial analysis.

Howreliableissolarpower?Solar systems built today are very reliable. They have proven to be

dependable sources of energy for large office buildings, mass retailers and governmental agencies,

supplying many megawatts of energy. Some of the largest organizations in the world have buildings

powered by solar energy through SolarCity, including eBay, Wal-Mart, and the U.S. Air Force. SolarCity

has extremely high quality standards and only uses the best in class equipment. In other words, they

create systems built to last.

Howlongwillasolarsystemlast?Most of the parts on a solar system, such as solar panels, carry

manufacturer’s warranties of 25 years; other parts, such as inverters, carry 10-year warranties. Solar

systems outlast their warranties. In fact, many of the first solar systems installed more than 30 years

ago are still going strong.

Plus, SolarCity includes 20 years of maintenance, monitoring, repair and even replacements on Solar

Lease and Solar PPA options offered through Viridian throughout the life of your solar agreement.

Whathappensatnight,orwhentheweatherturnscloudy?Because the amount of power your

solar system generates is a direct result of sunlight, it will produce less energy when the weather is

cloudy. The system will not produce any energy at night. All SolarCity power systems will be inter-

connected to a local utility grid, so that they can automatically draw power from the grid whenever

it is needed. Customers won’t experience any power interruptions—the switch between solar

system power and the utility grid happens seamlessly, with no effort on the customer’s part. Plus,

when you choose Viridian as your electricity supplier for any remaining power usage, you can rest

assured that you are using clean energy 24/7.

Doesgoingsolarmakesmartfinancialsense? Absolutely! Going solar can save you a lot of

money on electricity bills—from the very first month throughout the lifetime of your contract.

In addition, you can have your solar panels installed for free, and simply pay for the power you use.

There are all kinds of budget-friendly financing options for homeowners.

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ShouldIwaitforthecostofsolarpanelstogodown?In terms of your monthly energy bill, the

savings of going solar far outweigh that eventuality. Think about it: Utility prices have been con-

stantly increasing, but solar lets you lock in low rates for a full 20 years. And don’t forget that fund-

ing for most government solar rebates is not guaranteed to last.

WillIhavetroublesellingmyhomeifIgosolar? SolarCity deals with customers that move all the

time. Your contract is easy to transfer. Chances are, going solar may even help you sell your home, as

solar power can lower your home’s operating costs—a feature which may be attractive to potential

buyers.

WillIstillneedmyutilityonceIgosolar? You will. Solar panels are not able to power your house at

night! But while you will still need your utility, you will be paying them for a lot less usage. Plus, when

you use one of Viridian’s affordable green energy plans for the remainder of your electricity supply, you

can rest assured that you are still minimizing your environmental impact by consuming energy from

renewable resources by day and by night.

Issolartechnologyreliable? Very. Solar panels are made from extremely durable materials, rated

to survive every kind of bad weather. Your solar system will be warrantied and insured for the entire

length of your contract at no additional cost to you. SolarCity even guarantees the amount of power

your solar system will produce, and will pay you the difference if it falls short.

HowdoesmysolarsystemworkwithmyViridianEnergyelectricaccount? Solar will provide

your energy when your solar panels are generating energy from the sun, and your home use requires

the energy (denoted by area “A” in the below graph). For solar that is produced during times when your

home does not require the total amount of energy produced by the sun (denoted by area “B” in the

below graph), the energy will travel through the grid to neighboring homes that need it. You will receive

energy supplied by Viridian during the times when you need energy, but your solar panels are not

producing it (most often during early morning or after sunset, denoted by C in the below graph). This

energy will be delivered by the local utility and supplied from clean sources through Viridian.

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?

IsthereenoughsunlightintheNortheasttomakeasolarsystemworthwhile? There’s plenty.

On average, the Northeast gets approximately 4.5 hours of direct sunlight a day. And because power

prices are typically higher in the Northeast than in other parts of the country, going solar makes

even more sense in terms of cost savings.

IsthereanyenergystoragethatcomeswithgeneratingmyownpowerusingSolarCitysolar

panels?Not right now. But SolarCity is working on solving the storage challenge in coordination with

Tesla Motors. Viridian will be the first to let you know when battery storage is available for your home.

WhygothroughViridianformysolarsolution? The simple answer is, you get more without having

to pay more. Viridian is more than an energy company—we’re a socially responsible energy partner

with a full portfolio of affordable, sustainable energy solutions that we’re continually improving to suit

your needs. Most of all, we’re a company of people helping people—at home, in the workplace, in your

community and around the globe.

Plus, by going solar through Viridian, you can have the comfort of working with the industry-leading

SolarCity and an Associate you already know and trust: Someone who has a personal stake in making

sure you’re completely satisfied with every step of the process. You’re helping that Associate build a

business, and you’re assuring yourself of a seamless, whole-home energy solution that will help the

environment anytime you use power. The power is yours—use it to make a difference.

ANY QUESTIONS?As we continune to grow and develop this program we welcome feedback and suggestions. You can send

suggestions to solar@viridian.com. For any customer leads or referrals, remember to have your customers use your

PWS or an enrollment form to begin their risk-free consultation and to ensure you get credit.

© 2013 VIRIDIAN ENERGY. All rights reserved. Unauthorized copying or reproduction of this material, in whole or in part, is strictly prohibited.