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Increase your CIQ (Customer Intelligence Quota)

CIQ TEXAS

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Greenhouse, Garden Center, Texas

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Page 1: CIQ TEXAS

Increase your CIQ (Customer Intelligence Quota)

Page 2: CIQ TEXAS

The cold hard facts:Flower gardening is down 30%

Percent of households participating in the activity; NGA data 2011

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It’s not all about lack of interest…

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The new folks….How many people turn 35 each year?

Current Age

43 - 66

Current Age

32 - 42

Current Age

14 - 33

The total pool….# of people aged 35-55?

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Average Age of Marriage

Buying a home soon? Not likely….

I’m laden with debtI’m underemployed

My parents take care of meGreat prices…no loans

A bit more doom and gloom….

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Here comes ourfuture customer

Of people aged 35 – 55 (our core gardening demo):•In 2005, 25% are Gen X (the rest are boomers)•In 2010, 47% are Gen X (the rest are boomers)•In 2015, 75% are Gen X and Gen Y (split 50/50)

Gen Y’s share of theWorkforce:

2009 2014

25%

47%

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What do we know about these ‘kids’?

• The generation of great multi-taskers. (it’s a myth)

• Information is everywhere. (they’re just super fast)

• Highly confident, upbeat and positive (despite the outlook)

• Yearn for the ‘meaning’ of it all (yet surprisingly uncommitted)

• Are ‘groupers’(txt enabled)

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It’s an experience.

• They live for the experience• With friends.

The Gen Y target is far more likely to garden in their community then garden in their backyard.

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Gardening is absent from the list for the Gen Y group (at least so far…)

GenerationY GenerationX Babyboomers

(born1978-1995) (born1965-1977) (born1946-1964)

1 Whirlpool bath 1 State-of-the-art kitchen 1 State-of-the-art kitchen

2 Swimming pool 2 Large walk-in closets 2 Large walk-in closets

3 Game/billiard room 2 Fireplace 3 Whirlpool bath

3 Large walk-in closets 4 Whirlpool bath 4 Fireplace

5 Fireplace 5 Swimming pool 5 Swimming pool

6 State-of-the-art kitchen 6Patios, porches and decks

6 Workshop/hobby studio

7 Sauna/steam room 7 Game/billiard room 7Patios, porches and decks

7 Gym/fitness room 8 Garden 7 Garden

9High-tech entertainment center

9 Gym/fitness room 9 Game/billiard room

10 Patios, porches and decks 10 Workshop/hobby studio 9High-tech entertainment center

Top dream-home amenities vary in importance by generation:

Rank Rank Rank

Source: MSN Real Estate, October 2011; GfP Roper study

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Some things Gen Y told us about gardening…

I don’t know how

I don’t have time

I’m afraid I will fail –

and that’s a waste of money

Sure…it improves my home value,

but only if I am successful

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..it’s just not part of their language

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We must add value to our products and to gardening in general.

The primary motivation shifts with age….and experience

Generation X Generation Y Baby Boomers

Improves ValueIncreases Curb Appeal

RelaxingStress Reducing

Add beauty and richnessTo my life

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This is even more pronounced when we talk to the ‘non gardening’ group….

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Gardeners and non-gardeners seem to generally agree on the EXTRINISIC (aesthetic and functional) value of gardening around the home.

Non-Gardener

Gardener

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Gardening attitudes (Gardeners vs. Non)But non-gardeners fail to see the INTRINSIC value of the activity.

Non-Gardener

Gardener

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Gardening attitudes (Gardeners vs. Non)

Therefore, they over-value the investment in time and money.

Non-Gardener

Gardener

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But it isn’t any good if you

don’t tell them what it ‘does’!!

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It’s not just about color and decorating

The need for multi-function.

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Current Solutions:The function of plants

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Future Solutions:The function ‘double down’

ExerciseFamily

Outdoors

Environmental Together

FoodBorder

Shade

Privacy

Oxygen&

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Focus on the practical• It’s all about the project

– What’s the color– What’s the texture– What’s the function?

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Who is winning with this sort of messaging?

IndependentGarden Center

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Purchase locations

Lowe’sHome DepotIGC

Lowe’sHome DepotIGC

Lowe’sHome DepotIGC

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Think you have a winning message that is sure to break through???

All content created since the beginning of time until 2003

The amount of content created in just 48 hours

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But the good news – YOU don’t have to do all of the work!

• Yelp, Like, Foursquare….share!• Shhhh……you have to listen….• Crispy, bite-sized nuggets• Be relevant.

The number of visitors to our recent garden

contest.

33,0033,00

00

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Summary:Messaging the added benefit

• The practical application of plants• The goodness of gardening• The information for success• The group experience

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Type of Gardener – By Age

Q17. Which of the following best describes your gardening activities?

BASE: Gardeners

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Casual vs. Enthusiastic

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CASUAL GARDENERAGE: Years of experience: Main Drivers: Three motivators:• • •

Garden by myselfDollars Spent:

ENTHUSIASTIC GARDENERAGE: Years of experience: Main Drivers: Three motivators:• • •

Gardening is a family activityDollars Spent:

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Casual vs. Enthusiastic

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CASUAL GARDENERAGE: ~42Years of experience: ~5-10Main Drivers: EXTRINSIC•Add Beauty•Improve curb appeal•Reflection of me

Garden by myselfDollars Spent: $88

ENTHUSIASTIC GARDENERAGE: ~50Years of experience: ~10-20Main Drivers: INTRINSIC•Relaxing/reduce stress•Connection to nature•Express my creativity

Gardening is a family activityDollars Spent: $118

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YOUNG MEN IN THE DIRT

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THE NUMBERS

•18-34 age group biggest increase in dollars spent over last year

•Young men spend $100 more than the average on L&G - $441 annually

•These young males prefer to shop at hardware stores - this is their comfort zone

• NGA 2013 Survey

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YOUNG MALE LARGEST SPEND CATEGORIES:

Do you see the trend??

% increase over last year Group that spends most in this categoryFruit trees up 43%` Male 18-34 21% of total salesVegetable gardening up 9% Male 55 and over 20% of total sales (Male 18-

34 second with 14%)Growing berries up 42% Male 18-34 26% of total salesHerb gardening up 43% Male 18-34 23% of total sales

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GARDENING IS NOT THE HOBBYTHE HOBBY COMES AFTER HARVEST

•Drink you yard• Fermentation Gardens - Grapes and

hops are COOL! They are into making their own wine and craft beer (pop-up hops class at your garden center??)

• Groothies - make green smoothies from your own harvest

• Mixology - Herbs for cocktails like mojitos (mixology cart program with recipe cards??)

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So…it’s easy….

• Reach that younger generation– By adding value to the gardening experience– By talking about function and purpose– By providing community platforms– Through their digitally-enabled touchpoints

• Build success, build confidence– Brands with ‘meaning’; heritage– Consistency in your message

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Conclusions• It’s only doom and gloom if you don’t re-invent

yourself• Metamorphosis for Gen Y (or die)

– Focus on function, purpose and experience– Provide information – digitally, socially

• Build confidence to build dollars

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But wait… There’s MORE!

GrowIt!

GroGetter

Download them from the iTunes store today!

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• Brand New Mobile App!• Gives Consumers an outlet

to:-Show Off-Rate Plants-Find plants

• Gives garden centers an opportunity to become the Trusted Resource.

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Not Your Typical Gardening App!• Creates a social platform

for gardeners.

• Aimed at Millennials

• Easy introduction to Plants

• Finding plants as easy as searching for your favorite color!

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Download Today!

• Available on the Apple App Store

• Android Version Coming Soon!

• Consumer Launch/Push Spring 2015

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An industry first! GRO GETTER is take-it-with-you plant details, photos and culture for virtually any horticulture crop.

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App Features…

•Filter through thousands of plants by category, color, new varieties, and more

•Complete A-Z culture library

•Save your favorites, take notes, and email lists to co-workers, reps and customers.

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Available for iPhone, iPad and Android devices

(iOS 7.0+ and Android 4.4+)

www.grogetterapp.com