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This was a project we worked on for IDEO's Make-A-Thon 2013 in Singapore. The ask was: "How can we improve interaction between residents through the use of public spaces?" Our team had five prototypes to help this work.
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TEAM #3:
THE ELEVATOR PITCHERS
CONNECTING HDB RESIDENTS THROUGH COMMON AREAS
CHALLENGETHERE IS A PERCEPTION OF “THE
SINGAPOREAN MENTALITY” - THAT WE ARE TOO BUSY, NARROW-MINDED AND
UNFRIENDLY.
INSIGHTBUT, ALL PEOPLE HAVE A DESIRE TO
COMMUNICATE. WE LOVE TO MEET, TALK, LISTEN TO, AND EXCHANGE STORIES. IT
IS IN HUMAN NATURE.
INSIGHTHOWEVER, WE DON’T KNOW HOW TO
TALK TO STRANGERS. WE DON’T KNOW HOW TO MAKE THE FIRST MOVE.
WE ARE AFRAID.
INSIGHTTHERE IS A LATENT NEED AMONGST RESIDENTS TO CONNECT WITH ONE
ANOTHER.
INSIGHTRESIDENTS NEED TO BE PROMPTED ON HOW TO COMMUNICATE AND START THE
CONVERSATION WITH EACH OTHER. WE NEED A CATALYST.
OBJECTIVEFIND WAYS TO CONNECT HDB RESIDENTS
THROUGH COMMON AREAS. PROVIDE THE CATALYST.
OPPORTUNITIESEXPLORE COMMON AREAS:
LETTERBOXES, ELEVATORS, RESIDENT CORNERS
IDEA #1SHARING STORIES USING BOOKS
KEY INSIGHTPEOPLE LIKE TO SHARE STORIES
THE CLOSEST DISTANCE BETWEENTWO PEOPLE IS A STORY
AWESOME CRAPPEOPLE LOVE SHARING STORIES. PEOPLE WERE HAPPY TO SHARE THEIR STORIES. PEOPLE LOVE TO READ OTHER’S STORIES
KNOWING MORE ABOUT THE LITTLE-KNOWN FACTS ABOUT THE AREA
NEED PEOPLE TO KEEP THIS GOING - PROVIDE GUIDANCE AND HAND-HOLDING
NEED TO SHARE THE STORIES COLLECTED WITH RESIDENTS
IMPROVEMENTS
KEY POINTSWILL THE COMMUNITY CENTER LEAD?
HOW DO WE CIRCULATE STORIES?RELOOK PROJECT ON ANNUAL BASIS
IDEA #2SHARING THROUGH LETTERBOXES
KEY INSIGHTPEOPLE SHARE THEIR IDENTITY
THROUGH SPACES, I.E. DECORATING DESKS, LOCKERS
KEY INSIGHTRESIDENTS CAN KNOW MORE ABOUT
NEIGHBOURS THOUGH THEY’VE NEVER MET
AWESOME CRAPEASY TO HELP PEOPLE FIND OUT MORE ABOUT THOSE WHO LIVE AROUND THEM
USES A PRE-EXISTING HDB SPACE: MINOR TWEAKS REQUIRED - ACRYLIC COVER AND HAVING STANDARD ISSUED NOTES
REMOVE THE ‘TOUCH-AND-GO’ ELEMENT
PEOPLE NEED TIME TO GET USED TO THE NEW CONCEPT - LEARNING BY EXAMPLE
PEOPLE DON’T LIKE FOREIGN OBJECTS DISPLAYED ON THEIR LETTERBOXES
SAFETY/PRIVACY IS AN ISSUE
IDEA #3COLLABORATIVE DRAWINGS
KEY INSIGHTPEOPLE BOND OVER GAMES;
EVERYONE CAN BE PART OF A LARGER MOVEMENT
AWESOME CRAPPEOPLE WERE INTRIGUED AND CURIOUS
FUN WAY OF INTERACTION - EVENTHOUGH IT MAY BE FACELESS
BARRIER TO CONTRIBUTE SEEMS TO BE A BIT HIGHER - JUST NOT IN SINGAPOREANS MENTALITY
NO TIME TO DRAW IN THE LIFTS - DISRUPTIVE
WRITING AND DRAWING PRESENTS A HIGHER BARRIER TO ACTION
IDEA #4ATTENTION-GRABBING POSTERS
ON HDB LIFT DOORS
KEY INSIGHTWE NEED TO GIVE PEOPLE A VALID
REASON TO CONVERSE. WE NEED TO GUIDE THE CONVERSATION. WE NEED TO
BE INSTRUCTIVE.
AWESOME CRAPVERY SINGAPOREAN LAH - SPEAKING LIKE THE MAN ON THE STREET
GUIDED CONVERSATION AND WHAT TO ASK - GOT INSTRUCTIONS SO EASY TO FOLLOW
BOTTOM-UP, NOT TOP-DOWN APPROACH
THERE WILL STILL BE PEOPLE WHO WILL BE UNRECEPTIVE TO THE IDEA OF CONVERSING
IDEA #5SUPERIMPOSING FACES ON BODIES
KEY INSIGHTWE NEED TO GIVE PEOPLE A VALID
REASON TO CONVERSE; INJECT A MORE FUN ELEMENT TO INTERACTION
AWESOME CRAPSOMETHING DIFFERENT AND FUN ON THE LIFTS; DEFINITELY ATTENTION-GRABBING
COERCE THEM INTO TALKING TO EACH OTHER BECAUSE IT IS STRANGE
STARTED A CONVERSATION, BUT THERE WAS NOTHING FURTHER - NOT SUSTAINABLE AS NO LONGER A NOVELTY
CHINESE ARE SUPERSTITIOUS ABOUT HAVING MIRRORS IN LIFTS - ILL-PLACED
LET’S RECAP
KEY LEARNINGPROVIDING THE CATALYST HELPED TO
GENERATE CONVERSATION AND CONNECTIONS
KEY LEARNINGTHE RESIDENTS FELT INDEED THAT THEY
WANTED TO CONNECT
CONCERNSIMPLEMENTATION MIGHT BE AN ISSUE -
WHO OWNS IT?
CONCERNSWILL THERE BE A BACKLASH FROM PEOPLE WHO ARE NOT RECEPTIVE?
RECAP
THANKS!TEAM #3:
THE ELEVATOR PITCHERS