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TEAM #3: THE ELEVATOR PITCHERS CONNECTING HDB RESIDENTS THROUGH COMMON AREAS

IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

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This was a project we worked on for IDEO's Make-A-Thon 2013 in Singapore. The ask was: "How can we improve interaction between residents through the use of public spaces?" Our team had five prototypes to help this work.

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Page 1: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

TEAM #3:

THE ELEVATOR PITCHERS

CONNECTING HDB RESIDENTS THROUGH COMMON AREAS

Page 2: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

CHALLENGETHERE IS A PERCEPTION OF “THE

SINGAPOREAN MENTALITY” - THAT WE ARE TOO BUSY, NARROW-MINDED AND

UNFRIENDLY.

Page 3: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

INSIGHTBUT, ALL PEOPLE HAVE A DESIRE TO

COMMUNICATE. WE LOVE TO MEET, TALK, LISTEN TO, AND EXCHANGE STORIES. IT

IS IN HUMAN NATURE.

Page 4: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

INSIGHTHOWEVER, WE DON’T KNOW HOW TO

TALK TO STRANGERS. WE DON’T KNOW HOW TO MAKE THE FIRST MOVE.

WE ARE AFRAID.

Page 5: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

INSIGHTTHERE IS A LATENT NEED AMONGST RESIDENTS TO CONNECT WITH ONE

ANOTHER.

Page 6: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

INSIGHTRESIDENTS NEED TO BE PROMPTED ON HOW TO COMMUNICATE AND START THE

CONVERSATION WITH EACH OTHER. WE NEED A CATALYST.

Page 7: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

OBJECTIVEFIND WAYS TO CONNECT HDB RESIDENTS

THROUGH COMMON AREAS. PROVIDE THE CATALYST.

Page 8: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

OPPORTUNITIESEXPLORE COMMON AREAS:

LETTERBOXES, ELEVATORS, RESIDENT CORNERS

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IDEA #1SHARING STORIES USING BOOKS

Page 10: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTPEOPLE LIKE TO SHARE STORIES

Page 11: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

THE CLOSEST DISTANCE BETWEENTWO PEOPLE IS A STORY

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AWESOME CRAPPEOPLE LOVE SHARING STORIES. PEOPLE WERE HAPPY TO SHARE THEIR STORIES. PEOPLE LOVE TO READ OTHER’S STORIES

KNOWING MORE ABOUT THE LITTLE-KNOWN FACTS ABOUT THE AREA

NEED PEOPLE TO KEEP THIS GOING - PROVIDE GUIDANCE AND HAND-HOLDING

NEED TO SHARE THE STORIES COLLECTED WITH RESIDENTS

Page 15: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

IMPROVEMENTS

Page 16: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY POINTSWILL THE COMMUNITY CENTER LEAD?

HOW DO WE CIRCULATE STORIES?RELOOK PROJECT ON ANNUAL BASIS

Page 17: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

IDEA #2SHARING THROUGH LETTERBOXES

Page 18: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTPEOPLE SHARE THEIR IDENTITY

THROUGH SPACES, I.E. DECORATING DESKS, LOCKERS

Page 19: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTRESIDENTS CAN KNOW MORE ABOUT

NEIGHBOURS THOUGH THEY’VE NEVER MET

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AWESOME CRAPEASY TO HELP PEOPLE FIND OUT MORE ABOUT THOSE WHO LIVE AROUND THEM

USES A PRE-EXISTING HDB SPACE: MINOR TWEAKS REQUIRED - ACRYLIC COVER AND HAVING STANDARD ISSUED NOTES

REMOVE THE ‘TOUCH-AND-GO’ ELEMENT

PEOPLE NEED TIME TO GET USED TO THE NEW CONCEPT - LEARNING BY EXAMPLE

PEOPLE DON’T LIKE FOREIGN OBJECTS DISPLAYED ON THEIR LETTERBOXES

SAFETY/PRIVACY IS AN ISSUE

Page 23: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

IDEA #3COLLABORATIVE DRAWINGS

Page 24: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTPEOPLE BOND OVER GAMES;

EVERYONE CAN BE PART OF A LARGER MOVEMENT

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AWESOME CRAPPEOPLE WERE INTRIGUED AND CURIOUS

FUN WAY OF INTERACTION - EVENTHOUGH IT MAY BE FACELESS

BARRIER TO CONTRIBUTE SEEMS TO BE A BIT HIGHER - JUST NOT IN SINGAPOREANS MENTALITY

NO TIME TO DRAW IN THE LIFTS - DISRUPTIVE

WRITING AND DRAWING PRESENTS A HIGHER BARRIER TO ACTION

Page 28: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

IDEA #4ATTENTION-GRABBING POSTERS

ON HDB LIFT DOORS

Page 29: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTWE NEED TO GIVE PEOPLE A VALID

REASON TO CONVERSE. WE NEED TO GUIDE THE CONVERSATION. WE NEED TO

BE INSTRUCTIVE.

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AWESOME CRAPVERY SINGAPOREAN LAH - SPEAKING LIKE THE MAN ON THE STREET

GUIDED CONVERSATION AND WHAT TO ASK - GOT INSTRUCTIONS SO EASY TO FOLLOW

BOTTOM-UP, NOT TOP-DOWN APPROACH

THERE WILL STILL BE PEOPLE WHO WILL BE UNRECEPTIVE TO THE IDEA OF CONVERSING

Page 33: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

IDEA #5SUPERIMPOSING FACES ON BODIES

Page 34: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY INSIGHTWE NEED TO GIVE PEOPLE A VALID

REASON TO CONVERSE; INJECT A MORE FUN ELEMENT TO INTERACTION

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AWESOME CRAPSOMETHING DIFFERENT AND FUN ON THE LIFTS; DEFINITELY ATTENTION-GRABBING

COERCE THEM INTO TALKING TO EACH OTHER BECAUSE IT IS STRANGE

STARTED A CONVERSATION, BUT THERE WAS NOTHING FURTHER - NOT SUSTAINABLE AS NO LONGER A NOVELTY

CHINESE ARE SUPERSTITIOUS ABOUT HAVING MIRRORS IN LIFTS - ILL-PLACED

Page 37: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

LET’S RECAP

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KEY LEARNINGPROVIDING THE CATALYST HELPED TO

GENERATE CONVERSATION AND CONNECTIONS

Page 39: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

KEY LEARNINGTHE RESIDENTS FELT INDEED THAT THEY

WANTED TO CONNECT

Page 40: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

CONCERNSIMPLEMENTATION MIGHT BE AN ISSUE -

WHO OWNS IT?

Page 41: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

CONCERNSWILL THERE BE A BACKLASH FROM PEOPLE WHO ARE NOT RECEPTIVE?

Page 42: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

RECAP

Page 43: IDEO Make-A-Thon 2013: Improving HDB Residents' Lives through Public Spaces

THANKS!TEAM #3:

THE ELEVATOR PITCHERS