HOW TO MOULD HOW TO MOULD YOURSELFYOURSELF

M.ROBINSON, M.A.,M.Phil(Eco) M.B.A.,M.Phil.,( Ph.d)

ASST.PROFESSOR

Department of Management Studies,

Anna University of technology

Trichy - 24

D E V I A N T D E V I A N T

Diverging from usual or accepted standards,

especially in social things.

D-- D I F F E R E N TE -- E M P O W R I N GV-- V I S IO NI -- I N O V A T I O NA-- A W A R N E S SN-- N U T U R I N G T-- T A S K

D--DIFFERENTD--DIFFERENT

Not a same as another or each other in any activity

Examples

Rajini

Japan Hotel

Pizza

Little Heart

E--- E M P O W R I N GE--- E M P O W R I N G

To give authority or power

To give strength and confidence

example

Bonsai tree

Major segment tree

Sky is limit –IBM & Micro soft

V--- V I S I O N V--- V I S I O N

The ability to think about future or plan the future with imagination or wisdom

Examples

vision and dreaming

Richards stone ( poll Walt)

I am not lifting my body

I am lifting my heart

I---I N O V A T I O NI---I N O V A T I O N

Make changes in something already existing as by introducing new methods, ideas or products.

Winners don’t do different things. They can do things differently. Example. Arrangement of function like seating arrangement

A---A W A R N E S S A---A W A R N E S S

We will get some knowledge about all the things.

Having knowledge or perception of a situation or fact

Example General knowledge. Other information relating your

subject

N--- N U R T U R I N GN--- N U R T U R I N G

Rear and encourage the development of others.

Example

Role model

T--- T A S K T--- T A S K

Plan for reach or achieve the goal

Example

Thomas Alva Edison

Sage & crab

TAKE CARE OF TAKE CARE OF YOURYOURGENERAL HYGIENEGENERAL HYGIENE

Shave and bathe every day

Keep hair trimmed and oiled and away from face

Use a small amount of deodorant every day

YOUR DRESS SHOULD BEYOUR DRESS SHOULD BENEAT AND PRESENTABLENEAT AND PRESENTABLE

Cuffs and collars should be cleanDo not fold up the sleeves of a full-sleeved

shirtDo not place any objects other than a pen in

the front shirt pocket

THE TIE SPEAKS THE TIE SPEAKS BEFORE YOU DOBEFORE YOU DO

Do not wear a printed tie with a printed shirt

Ties should be worn with single coloured shirts

Ties should be in sober coloursThe tie should not be very short or long. It

should end just above the belt buckle

Take care of your Take care of your SOCKS & SHOESSOCKS & SHOES

Socks should match the colour of your trousers

Socks should not be loose around the top

Wear plain black brown shoes

Shoes should be clean and well polished

Remember the Remember the AccessoriesAccessories

Keep a clean and neatly folded handkerchief with you always

Carry a plain plastic folder to carry our documents/papers

Keep nails trimmed and neat

Grooming Tips forGrooming Tips forLADIESLADIES

Do not wear very bright coloured clothesWear minimal and simple jewelleryKeep nails trimmed and neatMakeup if worn,should be light and natural

Show RESPECT to elders and Show RESPECT to elders and their homes / offices b ytheir homes / offices b y

Not sitting down unless asked to Not sitting / standing behaving casually or

informallyNot touching anything.

Project your BRAND byProject your BRAND by

SmilingBeing confidentIntroducing the brand and yourselfAsking permission to ask questionsBeing receptive to questionsAcknowledging customer queriesBeing armed with product knowledge

BUSINESS CARD should be BUSINESS CARD should be respected and well cared forrespected and well cared for

Ensure that the corners are sharp and not bent

Ensure the cards are not damp or stainedHold the card with both hands and offer the

card with the name side facing the customer

Follow CELL PHONE Follow CELL PHONE etiquetteetiquette

Keep the cell on beep/vibrate modeAvoid all personal callsSeek permission to receive the callBe brief on the callRequest/promise a call backThank the customer for waitingQuickly come back to the discussion

Product KnowledgeProduct Knowledge

Know your products’ features & benefits Know competitors products Know relevant data about product Remember CCRCR

Clarify the concernsCheck understandingReply to the queryCheck satisfactionReview commitments

Achieve Achieve Perfect ClosingPerfect Closing

Offer further assistanceThank the customer for their time and

attentionWish them good day / good eveningCreate an ongoing relationship with the

customer