Focusing on the speaker

SHOW THAT YOU ARE PAYING ATTENTION.

Create a proper atmosphere

Decide to listen

Keep from judging

Decide weather the information is genuine

Evaluat

e the

informa

tion

Communicate your evaluation

Mirroring

Man: It is a very cold day today.Woman: Indeed, it is a very cold day today.

I hate you

you….

NO!..I hate you

Mirroring

Determine the speaker meaning

Confirm that you understand the meaning

Show that you understand.

Gather

More Information

ParaphrasingWoman: My deadline is next

week, which means that I have a lot of work to be done. My baby sitter just called and she is going on a vacation.. I don’t know what to do

Man: You’re worried that you’ll unable to finish your work because there’s no one to watch your kids.

Summarizing and Self-Disclosure. Man (with tie): So if I understand

you want advice

Man: Well yes I want some advice

Man(with tie): So here is what you do….

Man: So your point is to do that…

Self-Disclosure StatementsWoman: I Remember when something like

this happened to me.

Girl: So you understands the way I feel, when your boyfriend broke up with you

Woman: Other girls have been in your situation also