CHAPTER 16

Principle 10 : Develop Exceptional People & Teams Who Follow Your Company’s Philosophy

2

ProblemSolving

People & Partners

Process (Eliminate Waste)

Philosophy (Long-Term Thinking)

Principle 10 : Develop Exceptional People & Teams Who Follow Your

Company’s Philosophy

- Group Leader- Develop

exceptional people & Teams

- Respect your extended network

3

Form VS Function of Teams

New United Motor Manufacturing is the pioneering joint venture of

General Motors Corp. and Toyota Motor Corp.To Learn “The Toyota Production System”

4

Form VS Function of Teams

0%

5%

10%

15%

20%

25% 21%

10%7%

5%2% 3%

0% 0%

Nummi Team Leader GM Team Leader

GM team leader focused on emergency relief of workers

(use the restroom), quality inspection and repair

DON’T IMPLEMENT WORK TEAMS BEFORE YOU DO THE HARD WORK OF IMPLEMENTING THE SYSTEM AND CULTURE TO SUPPORT THEM.

5

The Principle : Developing Excellent Individual Work While Promoting Effective

Team Work

Excellent balance between individual work & group work

individual work(individual excellence )

group work(team effectiveness)

6

Launching a Toyota Facility in North America : One Shot at Getting the Culture Right

Case Study : Global Service Part Distribution ; Hebron, USA“We are not building a warehouse; we are building a

culture,This is why we have been as successful as we are.”

ApplicationScreening

Job Fair , included Toyota historic ,

culture and benefit / Written Test

Face to Face InterviewTo find

who is determinewith Toyota Way

Hiring Process

[Lead time :1 month –

1year]

Job Duty &Response Rule

Trial with Good

Supplier : Few Problem

Trial with Small Supplier :

Challenge associate

Trial with High Volume

Training Process[at least

11 month]

7

Developing team at Toyota:Not a One-Minute Proposition

“4 Stages of team development”

1. Orientation

2. Dissatisfaction

3. Integration

4. Production

8

Developing team at Toyota:Not a One-Minute Proposition

Station CStation A

Station B

Work cell

X

Apply 4 Stages of team development to TPS

Stage 1: Orientation. Strong direction from the leader understand the basic mission, rules of engagement, and tools the members will use.

Stage 2: Dissatisfaction. Great visions of success, work as a team. continue to need strong direction , a lot of social support.

Stage 3: Integration. Group to learn roles, goals, norms, and team structure. Not much task direction, but still needs a lot of social support.

Stage 4: Production. High-performing team with little task support or social support from the leader.

9

Work Groups are the Focal Point for Solving Problems

Team Member :

Team Leader :

Group Leader :

Perform routine work / Look for continuous improvement / Problem Solving

Facilitate small group / meet production goal / confirm quality

Manpower scheduling / Monthly planning / coordinationHandle HR , engineering , quality control

10

At TOYOTA, Everything you learned about Motivation Theory is Right

INTER

NA

LMaslow’s Need Hierachy

Herzberg’s Job Enrichment Theory

EX

TER

NA

L Taylor’s Scientific Management

Behavior Modification

Goal Setting

11

Internal Motivation Theories

Maslow’s Need Hierachy

Satisfy lower level needs and

move employees up the hierarchy

toward "self actualization"

CONCEPT

TOYOTA APPROACHJob security, good pay, safe working conditions

satisfy lower level needs. Culture of

continuous improvement supports

growth toward self actualization

12

Internal Motivation Theories

Herzberg’s Job Enrichment Theory

Eliminate "dissatisfiers"

(hygiene factors) and design work to create

positive satisfiers (motivators)

CONCEPT

TOYOTA APPROACH5S, ergonomics program, visual

management, human resource policies address hygiene

factors. Continuous improvement, job

rotation, and built-in feedback support

motivators.

13

External Motivation TheoriesTaylor’s Scientific

Management

Scientifically select, design standardized jobs,

train, and reward with money performance relative to standards.

CONCEPT TOYOTA APPROACHAll scientific management principles followed but at

the group level rather than individual level and

based on employee involvement.

14

External Motivation Theories

Behavior Modification

Reinforce behavior on the spot when the behavior

naturally occurs.

CONCEPT TOYOTA APPROACHContinuous flow and

ANDON creates short-lead times for rapid feedback. Leaders constantly on the

floor and providing reinforcement.

15

External Motivation Theories

Goal Setting

Set specific, measurable, achievable

challenging goals and measure

progress

CONCEPT TOYOTA APPROACH

Sets goals that meet these criteria

Continuous measurements relative

to target

16

People Drive Continuous Improvement

Building exceptional people and teams derives from having in place some form of a

“respect for humanity system”

17

Group Member

Chutipon Roatputikul 5710224095Chonnipa Homket 5710224107Hatairat Onsuwan 5710224112Patcharakorn Kulcharoen 5710224113Siriporn Kamolsiripichaiporn

5710224118Pornphan Limmongkolchai

5710224171