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1Trust ChargeDevelopment Process Evolution 2013 1All information contained herein is confidential and/or proprietary information of Seedbox Technologies Inc..
Any unauthorized use and/or any disclosure is strictly prohibited.
Problem Solving4Agile Teams
Presented By Jesus Mendez
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
Agile Coach, ProfessionalCertified Scrum Master and
Certified Product Owner
About Me
Jesus is an inspiring learner extremely passionate about helping people
survive and thrive by connecting them
to their most authentic self.
Experienced hands-on Scrum Master/Agile Coach with
more than 6 experience on the agile/lean arena
An Open space technology facilitatorACCC 2016 East
Teacher (Kanban/xP/Lean)Agile Project Management program
Author of the book Forming Agile Teams: Techniques for structuring and get sustainable Agile Teams high-performance ready
15 Years of IT experience
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
WHAT ABOUT IT?
Whether the issue is big or small, we all set goals for ourselves, face challenges,
and strive to overcome them.
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
TRY TO FIND THE BEST SOLUTION
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
So, where do we start?
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
4 basic steps in solving a problem
UNDERSTANDING OF THE ISSUE/SITUATION
GENERATE ALTERNATIVES
EVALUATE AND SELECT ALTERNATIVES
IMPLEMENT SOLUTIONS
DEFINE THE PROBLEM
5 Whys
PROBLEM
Solu
tion
Root cause analysis- Fishbone Diagram- Categorized ideas
FeedbackLearning
Prob
lem
so
lved
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
Define the problem
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
DEFINE THE PROBLEM
SECOND, WRITE A PROBLEM STATEMENT
1. WHAT is the problem or need ?
2. WHO has the problem or need?
3. WHY is important to solve?
FIRST, ANSWER THE FOLLOWING THREE QUESTIONS:
WHO need(s) WHAT because WHY _____ need(s) _____ because _____
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
Generate Alternatives
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
IDENTIFYING THE POTENTIAL CAUSES (Generate Alternatives)
FISHBONEDiagram
Identify Problem Causes x Category
Category 1 Category N
Categories• The 5Ms
(Operational problems)
• The 8Ps• The 4Ss
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
FISHBONE DIAGRAMA CATEGORY TYPEs (Generate Alternatives)
FISHBONEDiagram
Identify Problem Causes x Category
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
FISHBONE (ISHIKAWA) DIAGRAM (Generate Alternatives)
CONTINUITY
Enounce problem as a question:
What does it cause that WHO need WHAT because WHY?
Tip: Chose between 4 to 6 categories
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
Categorized Ideas (Generate Alternatives)
CONTINUITY
This technique helps you obtain common goals and ideas from people with different backgrounds or approaches to a situation.
How to fill it up:
1. Name your Problem/Need at the top of the Categorized Ideas Canvas
2. For each idea that you have, place it on a sticky and put it up on the board (canvas).
3. Feel free to talk to each other as you put them up".
4. Give a name each categories
5. Pick those that ideas that might have more impact on solving the Problem/need
LINK BOOK / WEBSITE
Problem Solving 4Agile Teams
Workshop : Transforming Life at Work
5 WHYsThis technique helps you find the root cause of a problem and could be combined with the Fishbone diagram to dig in the identified and most problematic problem causes
LINK BOOK / WEBSITE Workshop : Transforming Life at Work
Problem Solving 4Agile Teams
