Iso 9001-2008 to emu civil engineering department

By

Sevar Dilkhaz Salahaddin

CIVIL ENGINEERING DEPARTMENT

ACCORDING TO ISO 9001:2008

Professor Name:

Prof. Dr. Tahir Celik

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Firstly it found in Geneva in Switzerland.

Found in 1946 for voluntary purpose.

ISO is realized in 1987.

ISO is revised in 1994.

It is series of standards of QM processes.

Basically Quality assurance standards.

It is Conformance rather than Procedure standard.

Further revised in 2000 for TQM standards.

Sevar Dilkhaz Civil Engineering Dept. | EMU 2

INTERNATIONAL ORGANIZATION FOR

STANDARDIZATION(ISO)

1. The Management Commitment.

2. Customer Focus.

3. Quality Policy.

4. Planning.

1. Quality Objectives.

2. Quality Management System Planning.

5. Responsibility, Authority and Communication.

1. Responsibility and Authority.

2. Representative Management.

3. Internal Communication.

6. Management Review

1. General

2. Input

3. Output

PARTS OF SECTION 5 OF ISO STANDARD

Sevar Dilkhaz 3Civil Engineering Dept. | EMU

In 1987 version had 4 quality system levels.

In 1994 it was revised in as 3 quality system levels.

The levels are:

1. Level1 is ISO 9001




QUALITY SYSTEM LEVELS OF ISO

Management Responsibility

Managemet Commitment

Customer Focus

Quality Planning

Planning

Quality Objectives

Quality Management System Planning

Responsibility Authority and Communication

Responsibility and Authority

Management Representative

Internal Communication

Management Review

General

Review Input

Review Output

Management Responsibility Hierarchy


Efficient management needed to guarantee smooth

operation, achievement of goals and overall success of the

entity.

Supervising employees is the responsibility of all manager

types to make sure that all tasks are going smoothly.

MANAGEMENT RESPONSIBILITY

CIVIL ENGINEERING DEPARTMENT


Civil Engineering Department at Eastern Mediterranean

University has a good:

1. QMS

2. Quality Policy.

3. Quality Objectives.

4. Also Satisfy Customer Requirement.

Civil Department has to :

1. Amplify Tangible Commitment.

2. Supervising of Quality should not be individual.

1. THE MANAGEMENT COMMITMENT


Civil Engineering Department’s Organization and Performance

should be according to customer requirement.

Obtaining Customer Satisfaction by Reviews and Surveys.

Converting Customer Requirement in to Work.

2. CUSTOMER FOCUS


The Civil Engineering Department must ensure the formation

of Quality Policy as a formwork to department to launch the

Quality Objectives.

Quality Policy should endorsed by the highest level of

management.

Quality Policy has to include a commitment to comply with

requirements. This can be best achieved using words such as

We or To.

E.g.

At Civil Engineering Department We will involve…

At Civil Engineering Department We will develop…

Civil Engineering Department is going to establish…

3. QUALITY POLICY:


Quality Objectives are derived from the Quality Policy.

Quality Objectives should be appropriate with Quality Policy.

The Quality Objectives can be analyzed during Management

Review to define the degree to which they are met.

4. PLANNING4.1. QUALIT Y OBJECTIVES


Ensuring that the requirements of the quality system has been

defined before the implementation of any modifications .

No new method is implemented without first considering the

actions that have to be taken.

4. PLANNING4.2. QUALIT Y MANAGEMENT SYSTEM PLANNING


All responsibilities and authorities of Civil Engineering

department should be organized. All staffs such as teachers,

administrators, maintenance staff , and computer operation

staff.

Also CED are responsible for the Quality of Teaching and

Working in the Department.

All of them are also responsible for identifying non-

conforming products.

All teaching staffs have the responsibility to agree with the

documental procedures and the directions of management.


5. RESPONSIBILIT Y AUTHORIT Y AND COMMUNICATION5.1 . RESPONSIBILIT Y AND AUTHORIT Y

Employing a member in Civil Engineering Department who is

irrespective of other duties in order to take the Responsibility

and Authority of establishing, implementing, and maintaining

the quality system and ensuring that it is remaining

resourceful as of ISO 9001.

This member should be responsible for monitoring the

performance of quality system and reporting on it to executive

management.

This member ensures that academic staffs are aware of the

importance of meeting customers’ (such as students)

requirements.

If the member is absence the president(chairman) will

assume these responsibilities.


5. RESPONSIBILIT Y AUTHORIT Y AND COMMUNICATION5.2. REPRESENTATIVE MANAGEMENT

The effective of establishing internal communication in the

management system is to transmit information of products

and processes of Civil Engineering Department.

The establishing of internal communications are addressed

during Management Review Meetings.


5. RESPONSIBILIT Y AUTHORIT Y AND COMMUNICATION5.3. INTERNAL COMMUNICATION

Civil Engineering department should organize Management

Review Meetings to ensure its ongoing and correctness in

sustaining the requirements of ISO 9001.

It should satisfy our quality objectives and policy.

Records established to provide evidence of conformity to

requirements.

The meeting should be as frequently as necessary, at least

once a year.


6. MANAGEMENT REVIEW6.1. GENERAL

The staffs of Civil Engineering department should review the

results of internal audits during Management Review

Meetings.

To ensure the performance and improvement, customer

feedback, procedure performance/trends.

Also follow up actions from previous meetings.

In addition, the Management Review Meetings should pay

attention to evaluate potential problems.


6. MANAGEMENT REVIEW6.2. REVIEW INPUT

The department of Civil Engineering should always include

some action items for monitoring the improvement of the

quality management system.

The improvement should be according to customer

requirements.

Identify the resources needed to ensure the continuing

satisfaction of our customers.


6. MANAGEMENT REVIEW6.3. REVIEW OUTPUT

Question?


THE END