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An Introduction to Connecting Assets to Improve Service and Profitability © 2015 InVMA Ltd 1 Powering the Internet of Things™ Everything:Connected

Improving FM service and profitability with InVMA and ThingWorx

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Page 1: Improving FM service and profitability with InVMA and ThingWorx

An Introduction to

Connecting Assets to Improve

Service and Profitability

© 2015 InVMA Ltd 1

Powering the Internet of Things™Everything:Connected™

Page 2: Improving FM service and profitability with InVMA and ThingWorx

1 Trillion

2035

1B

5B

2010

Apps

50B

2020

An increasing number of assets can be connected

Sensors, Devices,

Machines

500M

Apps

** Connected Applications Unlock the Value

5M Apps

Page 3: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

“As applications and complete systems that communicate with “things” are now built robustly, cheaply and quickly, the benefits available are only limited by our own imagination and ability to embrace change.”

So better to think….

“If your assets could talk, what conversation would you have with them and how could they help you?”

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So the new way thinking about assets is…

Page 4: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

What if?

4

More

people…I

need cleaning

I need

repair

I’m full,

the back

is free

I need

fuel

I am ready

for the 6pm

Gym Class

I’m

empty

I’m using more

energy than

expected

I’ve

arrived

on site

I need

refilling

My water is

corrosive

I detect a

bio-hazard

I’ll raise the

bill for

usage

Page 5: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

What if?

• What if your new client’s assets told you what they were and where they were located?

• Link to backend BMS systems and current asset register

• What if you cleaned only when a room “thought” it needed it?

• Monitor footfall, deskfall and atmosphere or demand

• Schedule cleaners based on asset usage (Hotels, Airports, Hospitals)

• What if a client’s refrigerator called you out because it “felt” that it was going to fail and wanted to save its contents?

• Vibration and temperature sensor identify anomalies based on past failures

• Parts ordered and van stocked prior to departure

• What if an engineer’s phone identified the job they were on and the time they spent on site?

• Geo fencing of assets identifying when an engineer is on site

• Automated job reports for engineer

• What if your CHP plant could tell a supplier when it needed refuelling and provided an estimate of when it would run out?

• Future weather forecast temperature profiles to estimate energy usage

• Link to ordering system to auto order fuel or bill for fuel burned not delivered.

• What if your asset told you that it thought it needed to retire because it was uneconomic to repair?

• What if your client’s building chose its best electricity supplier?

• What if……?

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Page 6: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

Where is the value?

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• Remote Access to

individual sites

• Fragmented

Information

• Reactive

Maintenance

• Monthly Reporting

• Fight Fires

• Limited Asset

Feedback

• High Cost of Service

• Guess the

landscape

• Predictive

Maintenance

• Evidence based

services

• Benchmarking of

asset performance

and energy usage

• Reduced cost of

delivery

• Modelling of asset

lifecycle

• Remote Access

• Proactive Monitoring

• Service and

consequential Cost

Avoidance

• Alert on changes of

status

• Integrate into

Workforce

Management

• Manage warranty

claims

• Hard and Soft

charges based on

assets

• Track, locate and

manage inventory

• Pro-active energy

management

• New revenue

generating

capabilities

• Customer centric

applications on

standard back-bone

• Replenishment

management

• Remote control of

assets

• Automated

contractual

compliance

• Managed risk share

on asset lifecycle

ServiceableUnconnected Connected

Intelligent

Optimised

Differentiated

Level 1Level 2

Level 3

Level 4

Level 5

Level 6+

By providing assets with a voice you create more value for you and your clients….

Page 7: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

But why hasn’t this been adopted already?

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• It destroys the current FM business model

• Perceived lower revenue as predictive maintenance is up to 3x cheaper than reactive

• Transparency on performance leaves little to hide in complying strictly with Contractual Performance Indicators

• It is too difficult to do• Multiple and Proprietary BMS

• Cost of communication and sensors

• Big data warehouse projects

• Big Investment on Promise of Return

• Replaces it with a new one!• Would provide a differentiator

• Opportunity to improve margin on contracts

• Provides evidence supporting investment in assets by client and associated project work

• New revenue streams from analytics and consulting services

• It is much easier to do• Access to back-end systems trivial

• Sensor and comms cost collapsing

• “Facebook” approach to data

• Self funding returns

Perception Reality

Page 8: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

Sensors, Devices

& Equipment

Communications

Elements

Application

Enablement

Applications

Cloud ServicesBusiness Systems

InternetMobile Networks

Device Clouds

Wireless Provisioning

The Network

?API API API API

Complex

Programming

Difficult to

Maintain/Evolve

High Risk, High

Cost

Barrier to

Innovation

The problem is

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Page 9: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

Edge Intelligence via

ThingWorx Edge

MicroServer

Device Management

and Connectivity

Application

Development and

Runtime Tools

Vertical Applications

Fully Integrated into

the Enterprise

InternetMobile Networks

Device Clouds

Wireless Provisioning

The Network

The solution is

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Cloud ServicesBusiness Systems

Sensors, Devices

& Equipment

Communications

Elements

Application

Enablement

Applications

Page 10: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

A few examples

Sensor-based Crop

Management

Connected Intelligence

Specialty SteelsCloud Managed Traffic

Management

Operational Analytics of

Connected Equipment

Remote Service for

Connected Medical

AnalyzersWaterWorx Cloud-based

Water Management

Embedded Smart Sensors

for Structural Monitoring

Cloud-based Poultry

Grow House Management

Fleet Logistics for

Connected Dairy Trucks

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Page 11: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

InVMA are the only company in the UK and Ireland

that brings together:

• Experienced Hardware Engineers, Software

Developers and Business Consultants

• Industry leading scalable IoT platform, PTC

ThingWorxTM

• Proven software and hardware, commissioning

methods developed over 15 years of successful

implementation

• Practical continuous improvement and lean

change management methods

• Partnerships with legacy and new hardware

vendors providing comprehensive edge

connectivity

• A service, support and update capability

So why should you speak with us?

Transform

Consult

Design

Develop

Supply

Integrate

Support

You

Our People

Software platform

& Hardware Partners

Our Methods

Our Service

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Page 12: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

How would we start?

• Agree the area of most immediate value

• Prove the concept

• Build internal support

• Identify future delivery “sprints” based on business value

• Prioritise sprints

• Deliver sprints

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Page 13: Improving FM service and profitability with InVMA and ThingWorx

Contact: [email protected]

+44 7889 663 400

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Page 14: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

The unique platform characteristics are

Ubiquitous Device Connectivity LayerThingWorx provides scalable, secure, embeddable, and easily deployable communications designed for

connecting sensors, devices and equipment across any network topology and an communication scenario

Model-based Development Reduces Time/Cost by 10XThingWorx “codeless” development enables you to model the Services, Storage, Events, Collaboration, and

Relationships for the Things in your world. This results in high levels of efficiency and reuse, increasing

development velocity by 5X – 10X.

Event Driven Execution & 3D Storage EngineEvent-driven execution supports scale requirements for massive numbers of devices. Optimized & unified

storage for time-series, structured, and social data 10X Faster than traditional RDB. Two-way interfacing with

big data analytics.

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Page 15: Improving FM service and profitability with InVMA and ThingWorx

© 2015 InVMA and ThingWorx

The unique platform characteristics are

Mashup Builder: Rapid Creation of Collaborative WorkspacesThingWorx’ “drag and drop” Mashup Builder enables developers and business users to rapidly create

collaborative applications, mobile UI, analytics, and search-based BI, helping solve problems and capture

opportunities faster

SQUEAL: Search-based Intelligence Unlocks Collective WisdomThingWorx SQUEAL™ ( Search, Query & Analysis) brings Search to the operational intelligence world, enabling

every user to “search the information and Things in their world”

Flexible Deployment OptionsDeploy to meet the needs of the market – Cloud Scale, On-Premise and Embedded options meet the needs of

every use case

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