Solution

Benefitting from GNOCBy SIU Pak Yeung

Why We Need GNOC

A network operations center (NOC) is a central location where the engineers manage and control the telecom network in 7x24 hour manners to ensure that the network run normally and in high quality, as shown in fig.1.

network service complaint and network problem;serving as an interface with external •parties such as regulatory and other telecom operators etc. for handling of network problem.

A Global Network Operations Center (GNOC) is a NOC, which operates multiple networks of different countries in a centralized location. The GNOC off-shore manages multiple networks to achieve economies of scale, efficient and quality operations. In 2011, Huawei operates more than 50 NOCs and 2 GNOCs and managed more than 56 networks globally.

GNOC, via data networking, connects with all telecom networks, EMS (Element Management System), OSS (Operation Support System) and combines multiple NOCs into one centralized NOC. GNOC operation team operates multiple networks in a single location. GNOC acts as a large delivery factory for network operation, and provides assurance, fulfillment and operation support and readiness.

GNOC operation team is working as a factory for service delivery. With the alarms, customer complaints, service request form external operators and changing requests flowing into GNOC operation as an input. GNOC operation processes the inputs and generates the corresponding outputs, such as resolved network fault trouble tickets, resolved customer complaints and completed network change requests. As the scale of service delivery increase, the service delivery (production) could be streamlined and achieve economies of scale.

In order to achieve economies of scale, GNOC operation should have the following characteristics:

large work volume; •

NOC operation is responsible formonitoring of the telecom network; •handling of any network abnormality; •fault handling, clearance of all network •problems;serving as an interface for internal •departments such as customer services, information technology etc... to deal with

Figure 1 Network Operation Center As Central Control for Networks

Sales AccountManagement

Customer Care

Customers

Telecom Networks

3rd Party ServiceProviders

Billing

Field Workforce

Network Planning& Engineering

Network OperationsCenter (NOC)

ProvisioningRequests

Customer reportedProblems & Request

Alarms/eventsStatus/stats.

Commands/queries

Network StatusProblem resolution status

Service requestsproblems escalations

Service charges

Task status updatesTask completion notice

Status updates

Task assignments

Network changes

Figure 2 GNOC Operations for multiple networks in different countries

High Cost Regions

GSM/GPRS/IN

Low Cost Regions

20%

Spare PartMgmt

FieldOperation

NOC NPM

45%

70%

10%

Improve resource utilization & efficiencyGlobal Best PracticeOperation Competence

Benefits

IP

SDH

GSM/GPRS/IN

LTE

Remote

Local

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A Global Network Operations Center (GNOC) is acting as a large service delivery factory for network operation, and provides functions of assurance, fulfillment, operation support and readiness. GNOC operates multiple networks of different countries in a centralized location. GNOC operation can achieve economies of scale and brings the benefits of high efficiency, quality and flexibility to customers.

activities (or steps) are standardized and •repeatable; similar process with similar input with •output for different network operations;high automation. •

GNOC operation achieves scale and brings customers the benefits with high efficiency and quality with flexibility. The following is the details of GNOC operation benefits:

Low Cost

As process of operations has been streamlined, the operator/engineer performs the task repeatedly. The skills and knowledge will be improved with such repetition. Secondly, as the tasks are identical, automation can be used to further improve

the cost of service delivery.

In addition, the infrastructure (NOC facility, IT system, OSS system, etc.) are shared amongst different operations. The overhead cost can be reduced.

High Quality

With the repeated task, errors for performing these tasks can be corrected and knowledge will be increased via management control. The knowledge accumulated via actual operations can provide improvements for handling future tasks. The quality of the work could be controlled and improved as the results are predictable and manageable. In addition, the automation provides an easy means for data collection for the performance

and quality analysis. Automation enables operation visibility and management control. Through quality control, management could improve the quality during the operation.

Flexible & Competence Operation

GNOC operation is a large service delivery team (factory). All the resources such as organization, process and tools are readily available. If there is a new demand for operation services (for example, addition of a new NOC or network), GNOC operation could process it immediately and there will be a short lead time for service delivery. It requires only a small adaptation of system, minor customization of process and minor re-arrangement of resources. When comparing with the setting up of a new

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Solution

individual NOC, which require infrastructure building, organization setup, people recruitment and training, GNOC operation setup is much more efficient and effective.

Secured Operation

GNOC process a large amount of information from different customer. In order to protect the customer’s asset (Information), Huawei provide physical security, data network security and secured data handling policy to protect customer data from un-authorized access and improper usage. As a matter of fact, Huawei GNOC is certified and complied with ISO27001 (Information Security Management System) standard.

Huawei GNOC in India

To keep pace with the India quick development market, in 2008, Huawei launched the GNOC setup and trial run in Gurgaon, India. It provides the NOC facility, OSS system and operation team to support customers by providing network operation services. India GNOC is equipped with Huawei’s latest OSS system developed by in-house R&D team which is running eTOM and ITIL compliance O&M process and operated by Huawei Managed Services Team.

The India GNOC provided the services to the first customer on March 2009. As India

GNOC can meet the customer’s expectation and demand, more customers are connected to the GNOC. The India GNOC operates 7x24 hour continuously. Every day, the India GNOC processes 500,000+ alarms, handling 800+ trouble tickets, generate 1000+ network performance reports and 800+ change requests. Nowadays the India GNOC provides services for 5 operators, manages more than 52000 sites and covers most of the India provinces. All these operations are performed by the Huawei India competence operation team with more than 350 engineers.

The GNOC operation service is extremely successful and attracts many customers to join

Huawei Managed Services. It is forecasted that the India GNOC is required to support more than 5 times operations in 2015. Huawei has started to build another GNOC in Bangalore India, and the target completion date is by end of this year. The Bangalore GNOC not only provides capacity for the new customer but also acts as disaster recovery site with India Gurgaon GNOC. Both GNOCs are working 7x24 hours and make sure all networks are working properly and the customers could use the telecom services continuously.

Looking Forward

The successful operation of Huawei India GNOC gives Huawei excellent opportunity to provide off-shore managed services for any customers in the world. In the view of this, Huawei has built up Romania GNOC and planning to build Nigeria and China GNOC in order to meet with different customer demands globally. Such operations can be benefited from Huawei’s high quality, innovative and competent operation staffs in India, Romania and Nigeria. Because of low qualified HR cost in the countries, it becomes a cost effective solution for offering a better value Managed Services for Huawei.

The successful operation of Huawei India GNOC is contributed by the competent and experienced Huawei Regional delivery team. Through their hardworking and dedicated support to the project, high quality services is delivered to the high demand India operators today and also the worldwide operators in the coming future.

Figure 3 GNOC Capacity Forecast

GNOC Capacity Forecast150000

100000

50000

02011 2012 2013 2014 2015

Gurgaon GNOC Bangalore GNOC

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