A COMPLAINT

4º ESO

WRITING AFORMALLETTER

DEARSIR/MADAM

SALUTATION OR GREETING

PHRASES USED TO DESCRIBE A SITUATION

IAMWRITINGTOCOMPLAINABOUT…

IAMWRITINGTOINFORMYOUTHAT…

IAMWRITINGTOINFORMYOUOFMYDISSATISFACTIONWITH…

IAMWRITINGTOASK…

PHRASES USED TO DESCRIBE A PROBLEM

On 14thDecember 2016Ibought….

Ihad difficulty in…

When Iwas about touseit…

PHRASES USED TO DESCRIBE A SOLUTION

IAMWRITINGTOASKYOUTOPLEASE…

COULDIPLEASEASKYOUTO…?

IENCLOSEACOPYOFTHEINVOICEAND…

WOULDITBEPOSSIBLETOHAVEAFULLREFUND?

USEFUL PHRASES FOR CLOSING

ILOOKFORWARDTORECEIVINGYOUREXPLANATIONOFTHESEMATTERS.

ILOOKFORWARDTORECEIVINGYOURPAYMENT.

ILOOKFORWARDTOHEARINGFROMYOUSHORTLY.

PLEASEDONOTHESITATETOCONTACTMEIFYOUHAVEANYQUESTIONSREGARDINGTHISMATTER.

IFYOUNEEDANYFURTHERINFORMATION,PLEASECONTACTME.

WARNING!!!

• INAFORMALLETTER,WEARENOTALLOWEDTOUSECONTRACTIONS!!!!CONTRACTIONSARECONSIDEREDTOBECOLLOQUIALLANGUAGE.• YOUSHOULDALWAYSUSEPOLITELANGUAGEANDAVOIDIMPERATIVES

TASK (page 30-31 Student’s book)

• DIGITALWORLDVOCABULARY(PAGE59)– Atleast 2words

• “Actually”and“Currently”– Onceeach ofthem

• Atleast two words related toMANNERS(page62)

• Atleast two verbs with –ing/toforms (page63)

• Atleast twomodals ofdeduction/possibility (page67)

• Atleast two infinitives ofpurpose (page69)