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WORKFLOW & BENEFITS OF OCLC KNOWLEDGE BASE
Alison Johnson
Jackson Library
Indiana Wesleyan University
OCLC KNOWLEDGE BASE
What is it?
• A tool for making your electronic article holdings available for resource sharing
• Article-level holdings data provides more efficient requesting
WORKFLOW
Borrowing:
• Patron places a request.• Request is automatically matched with an
OCLC record.• Request is automatically matched with
lending KB libraries from your Custom Holdings groups.
• Request is automatically sent out to be filled.
Allows for hands-free article requesting!
WORKFLOW
Document Delivery:
• Patron places an article request• Request is automatically recognized as
owned electronically by your library.• Request is automatically sent to a special
queue for processing.• Staff uses the supplied KB link to go
directly to the e-article for delivery to the patron.
Notifies staff immediately if a patron requests something you own and takes you directly to the article!
WORKFLOW
WORKFLOW
Lending:
• Requests from your e-journal holdings are sent to a separate queue
• Request contains a link to the full-text as well and lending permissions/instructions
• Deliver full-text article to library or cancel
Notifies staff of lending permissions and takes you directly to the article!
WORKFLOW
Faster Borrowing of e-Journal Articles
• Tired of not knowing who owns what on “Internet Resource” records
• Tired of deflections and “not owned”
BENEFITS
???
!!!
BENEFITS
Faster Borrowing of e-Journal Articles
• KB knows which libraries own each particular e-journal article.
• KB allows for Direct Request of articles.
• KB automatically selects lenders and sends request.
Faster Borrowing of e-Journal Articles
How much faster???
• For us, four days (on average)
• Our total turn-around time for article requests processed by KB is just under two days.
• Could be faster, but we stop all requests to check Copyright before sending out (evenings and weekends slow things down)
BENEFITS
Faster Borrowing of e-Journal Articles
Why is it faster?
• Direct Request bypasses manual processing by staff
And even if you don’t use Direct Request…
• KB selects lenders who actually own the article and know their licensing permissions
• KB lenders can process the request fast because they get links to the full-text
BENEFITS
Exposes Open Access materials
• KB has built-in Open Access collections that you can turn on.
• You will get a link to the Open Access item if your patron requests it.
• You also get the link if another library requests an Open Access item from you.
BENEFITS
Exposes Open Access materials
• Boost your lending activity because these collections show up as part of your holdings.
• Not always well-maintained by publishers, but you can turn them on or off at will.
BENEFITS
Boosts your lending activity
• Our lending activity has increased by 24% even though our books loans have decreased.
Why would we want more work?• KB requests are quick and easy to fill
because of the links to full-text.• KB request takes less than one minute
to process compared to more than ten minutes to retrieve and scan.
• You can process more requests in less time… and you don’t have to get off your chair!
BENEFITS
