Work Expectations: Graduates and Industry

Karen Silva, Ed.D Department Chairperson International Hotel School School of Hospitality

Michael Sabitoni, MS, CHEDepartment ChairpersonThe Center for Food & Beverage Management & The Center for International Travel/Tourism Studies

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What Graduates are Seeking

What Industry is Seeking

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What Industry is Seeking

•  Practical Experience – diverse operational experience •  Understanding of ROI •  Writing skills – be able to tell a story •  Excel skills •  Understanding of Math & Finance •  Value of Sales & Marketing on lives of other employees •  Flexibility to change locations •  Flexibility in terms of work schedule •  Basic Guest Service skills •  Scholar Athlete model

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How Johnson & Wales University is addressing Industry needs

•  All School of Hospitality Degree Programs provide students with a solid foundation in Business Management and strong upper-level Hospitality Management coursework.

•  In all degrees we maintain the Johnson & Wales University tradition of major courses throughout the curriculum.

•  A required Arts & Science core curriculum.

•  A Required FIT Course – Excel Spreadsheets

•  A Required Internship – at the Junior Level.

•  Value-added experiences – Distinguished Visiting Professors, field trips, volunteer opportunities, student clubs and associations, sales blitzes and a strong alumni network, etc.

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Business Core Arts & Science Core

• MGMT 1001 Contemporary Business Management • MRKT 1001 Principles of Marketing • ACCT 1210 Financial Accounting • ACCT 1220 Managerial Accounting • FISV 2000 Finance • FIT 1003 Introduction to Excel • MGMT 2001 Human Resource Management

• ECON 1001 Macroeconomics • ENG 1020 English Composition • ENG 1021 Advanced Composition & Communications • MATH 1002 or Higher • MATH 2001 Statistics • SCI Science • ENG 1030 Communication Skills • ILSC/ILHS 2000 Integrative Learning • LAW 2001 The Legal Environment of Business I • Arts & Humanities Elective • Social Science Elective • PHIL 3040 Ethics of Business Leadership • ILSR 4000 Integrative Learning Senior Level • Arts and Science Elective • Arts and Science Elective 3000 Level or Higher

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Hotel & Lodging Management Courses

•  HOSP3077 – Revenue Management In an HSMAI Study (2014 ) it was noted that one of the top

issues facing Revenue Management was the lack of talented people in the revenue management field.

•  HOSP4040 – Hotel Asset Management Our students (future managers/leaders) should gain the analytic

skills in evaluating a hotel property’s assets to respond to the needs of future employers/investors.

•  HOSP3075 – Hotel Strategic Marketing and Brand

Management This advanced strategy course will focus on how to manage a

hotel brand and adopt digital marketing as one of the tools of brand management.

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Hotel & Lodging Management Courses

•  HOSP3085 – International Hotel Support, Operations, Development and Management

Students spend one week at an international destination •  HOSP3005 – Leading Service Excellence in the Hospitality

Industry •  HOSP4011 – Hospitality Management Consulting

•  HOSP3012 – Hotel Sustainability Operations

•  HOSP 4015 – Advanced Sales Seminar

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Tourism & Hospitality Management

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Restaurant, Food & Beverage Management Courses

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Associates Degree

•  FSM2005 Technology in the Food and Beverage Industry 2.25 •  FSM3001 FSM Systems and Human Resources Applications 4.5 •  FSM3075 Food Service and Hospitality Strategic Marketing 4.5 •  FSM4061 Advanced Food Service Operations Management 4.5

•  FSM4160 Food and Beverage Strategies and Logistics 4.5

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RFB FSM

•  One term at renowned Culinary College to learn “back of the house”

•  Foundation in Beverage ( 3 courses) •  Business Management Core (6 courses) •  Several value-added industry certifications •  Experiential based courses •  Manage full-service bistro •  Term-long internship-of choice •  Customizing degree with a minor, additional

internship, or study abroad •  Focus on areas that build skills to serve as managers

in chosen field, including accounting, finance, and human resources

•  Receive complete A.S. degree in culinary and continue with upper level management classes ( 6 terms) completing a B.S. degree

•  Opportunity for advanced culinary lab courses •  Experiential based courses •  Manage full-service bistro •  Term-long internship – of choice •  Customizing degree with minor, (Wellness and

Sustainability) additional internship, or study abroad

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Sports/Entertainment/Event Management Courses

Major Courses •  SEE1001 Introduction to the Sports, Entertainment and

Event Management Industry •  SEE2005 The Business of Sports •  SEE2020 The Business of Event Management •  SEE2030 The Business of the Entertainment Industry •  SEE3008 Ancillary Services and Revenue Management in the

Sports, Entertainment and Event Industry •  SEE3010 Ticketing Methods and Data Analysis in Sports,

Entertainment and Event Management •  SEE3045 New Media Literacy in Sports, Entertainment and

Event Management •  SEE3099 Sports/Entertainment/Event Management

Internship •  SEE3160 Sponsorship, Sales and Relationship Management •  SEE3850 Negotiations and Agreements in Hospitality, Sports,

Entertainment and Event Management •  SEE4050 International Sports, Entertainment, Event and

Venue Management •  SEE4060 Sports/Entertainment/Event Management Seminar

•  Tracks available in Sports/Entertainment or Event Management

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What Graduates are Seeking in Terms of Employment

1.  Opportunity to grow within the company

2.  Access to senior executive leaders

3.  Potential relationships with mentors

4.  Ability to travel/move around

5.  Gain valuable experience

6.  Network with mentors & colleagues

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What Graduates are Seeking in Terms of Employment

•  Most upcoming college graduates will have expectations to obtain a Management Trainee position (The Voyage Program) within the Hospitality Industry with the objectives of:

1.  Personal development

2.  Skill-based development

3.  New passion/knowledge/skills

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Final Thoughts

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Future Employment Considerations

•  There is a shrinking pool of quality labor

•  The number of high school grads is dropping gradually – 6.3%

•  The Greater New England Area has experienced a 14.9% decrease in high school graduation rates

•  High School Graduation rates in the south, however, have risen by 9%

•  The Hispanic population among high school graduates has increased – up 64% compared to other race structures

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Kudos, Marriott International!

•  Marriott International uses social media to grab the attention of millennials – their Hollywood production studio creates short films, TV shows, and webisodes to promote Marriott International – to both guests and employees.

•  Marriott’s Renaissance Hotels have introduced “Evenings at Renaissance” – a free event for guests featuring local craft beverages chosen by hotel employees – this bridges the gap between employees and guests and creates a fun working environment.

•  In 2014 Marriott International debuted at #18 on Forbes’ World’s Most Innovative Companies List, the highest ranking of any hotel company. Our approach to powering our portfolio through innovation is deeply rooted in our culture of continuous improvement.

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Works Cited References

Eng, Dinah. "What Do Millennials Want? Hotels Have Some Ideas." New York Times. N.p., 4 Apr. 2016. Web. 12 Apr. 2016. <http://nyti.ms/1w6rkf8>. Marriott.com