PROF. STEVEN L. JOHNSON

TEMPLE U. FOX SCHOOL OF BUSINESS

IT ManagementMIS5001: Week 3

Today’s Agenda

Announcements: Assignment Recap

Case Discussion

Exercise 1

Exercise 2

Discussion: Systems Thinking

Discussion: Reading

Discussion: Blog post

STARS Air Ambulance

What “business” is this organization in?

What is their funding model?

If you were a manager at STARS, how would you recruit new employees?

Case Discussion Questions

What should the role of IS and IT be at STARS?

How should the new CIO proceed to gain the trust and co-operation of the other senior managers and the CEO?

How should the new CIO handle the proliferation of consultants and IT projects at STARS?

How should the CIO deal with the “distributed” nature of IS work at STARS?

1-Minute Essay

1. What is something you learned?2. What would you like to know more about?3. Other comments

Exercise 1

Exercise 2

Summary of Other Reading

“In every feedback loop... information about the result of a transformation or an action is sent back to the input of the system in the form of input data.” (Principia Cybernetica Web)

“One of the key benefits of systems thinking is ... to raise our thinking to the level at which we create the results we want as individuals and organizations even in those difficult situations marked by complexity, great numbers of interactions, and the absence or ineffectiveness of immediately apparent solutions.” (Overview of Systems Thinking)

Business process is “collection of related, structured activities or tasks that produce a specific service or product for a particular customer.” (Wikipedia)

Blog Post Discussion

Video Phone, SkypeEmail: Reply AllInstant MessagingPhysician accessGPS Social mediaOvernight shippingAuto-correctAuto-routingElectronic batch records