Webinar - The Changing Landscape of Library Privacy - 2016-06-15

The Changing Landscape of Library Privacy

June 15, 2016

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Deborah Caldwell-Stone Office for Intellectual Freedom American Library Association

Chicago, IL

Presenters

Twitter: Ginny Mies Chat: Becky Wiegand

Michael Robinson University of Alaska, Anchorage

Alaska

Crystal Schimpf TechSoup for Libraries

San Francisco, California


Agenda

•  The Evolution of Library Privacy

•  Privacy & confidentiality in the library

•  Legal foundations

•  Library Privacy & Commercial Surveillance

•  Online privacy threats

•  Safeguards

•  Q&A


Poll

How good of a job do you think your library is doing at protecting the privacy of library patrons? •  Excellent •  Pretty good •  Average •  Not very good •  I don’t know

The Evolution of Library Privacy

Deborah Caldwell-Stone Office for Intellectual Freedom American Library Association [email protected] @privacyala http://www.ala.org/offices/oif/


protection from surveillance or

interference when we are engaged in the processes of generating ideas – thinking, reading, and

speaking with confidantes

Intellectual privacy:


Why is privacy so important in libraries?




“Inalibrary(physicalorvirtual),therighttoprivacyistherighttoopeninquirywithouthavingthesubjectofone’sinterestexaminedorscru@nizedbyothers.”

Privacy:AnInterpreta0onoftheLibraryBillofRights

PrivacyintheLibrary


Confiden3alityintheLibrary

“Confiden@alityexistswhenalibraryisinpossessionofpersonallyiden@fiableinforma@onaboutusersandkeepsthatinforma@onprivateontheirbehalf.”

Privacy:AnInterpreta0onoftheLibraryBillofRights


TheEthicalObliga3ontoProtectBothPrivacyandConfiden3ality

“Weprotecteachlibraryuser'srighttoprivacyandconfiden@alitywithrespecttoinforma@onsoughtorreceivedandresourcesconsulted,borrowed,acquiredortransmiIed.”

Ar0cleIII,ALACodeofEthics


LegalFounda3onsforPrivacyandConfiden3ality







ButwhyshouldIcarewhenpatronsaresharingeverythingonline?


WhatDoPatronsSay?


WhatDoPatronsSay?


Privacyistheclaimofindividuals,groups,orins@tu@onstodetermineforthemselveswhen,how,andtowhatextentinforma@onaboutthemiscommunicatedtoothers.

AlanWes@n,PrivacyandFreedom(1967)


PrivacyNowMeansManyThings


LibraryPrivacyintheDigitalAge


LibraryPrivacyintheDigitalAge

Library Privacy & Commercial Surveillance

Mike Robinson UAA/APU Consortium Library Anchorage, AK [email protected] https://consortiumlibrary.org/blogs/mcrobinson/


•  Online Privacy Threats •  Library Landscape •  Safeguards

Introduction


•  National security •  Law enforcement •  Criminals, hackers •  Commercial •  ISPs, employers,

schools •  Peers, family

Online Privacy Threats


•  Social media •  Personalization •  Mobile apps •  Activity tracking •  Data sharing •  Data mining

Commercial Surveillance


Library Landscape


•  Modern web •  Personalization •  Ebooks & content •  Mobile •  Cloud •  Business intelligence

Library Landscape


•  Privacy audit •  Privacy policies •  Library catalogs &

websites •  Ebooks & digital

content

Safeguards for Privacy


•  Survey all technologies provided by the library

•  Describe current practices •  Evaluate existing policies •  Make recommendations

Safeguards – Privacy Audit

http://www.ala.org/advocacy/privacyconfidentiality/toolkitsprivacy/privacy


•  Guidance ALA, FIPP, state law •  Create privacy-specific polices •  Add privacy to existing policies •  Ways to inform users and let

them decide

Safeguards – Privacy Policies

FTC Fair Information Practice Principles (FIPP), May 2000 https://www.ftc.gov/reports/privacy-online-fair-information-practices-electronic-marketplace-federal-trade-commission


•  Lack of https •  Web analytics & logfiles •  Personalization •  Social - comments, ratings,

recommendations, etc •  Embedded content & scripts

Threats – Catalogs & Websites


•  Encrypt websites & catalogs •  Piwik alternative to Google Analytics •  Default to opt-in for personalization

with ability to later opt-out •  Anonymous or authenticated users for

social features? •  Vet embedded content & scripts, they

often share data with 3rd parties

Safeguards – Catalogs & Websites

https://letsencrypt.org/


•  Lack of https •  Identity management &

DRM •  Vendor policies &

practices about user data •  Sharing with 3rd parties

Threats – Ebooks & Digital Content


•  Libraries should make privacy a criteria when purchasing content

•  Vendors should disclose their policies & practices around user data

•  License agreements & contracts should address privacy issues

•  Libraries should inform users of privacy implications when accessing online content

Safeguards Ebooks & Digital Content

http://www.ala.org/advocacy/library-privacy-guidelines-e-book-lending-and-digital-content-vendors


Safeguards - Awareness


Safeguards - Awareness

•  Online world full of threats to privacy

•  Privacy vs convenience

•  Empower users to make informed choices

•  Librarians are privacy experts in community

Please type your questions in the chat window. Send twitter questions to @techsoup4libs

Questions?

Mike Robinson UAA/APU Consortium Library

Anchorage, AK [email protected]

https://consortiumlibrary.org/blogs/mcrobinson/

Deborah Caldwell-Stone Office for Intellectual Freedom American Library Association [email protected] @privacyala http://www.ala.org/offices/oif/

Resources

ALA Privacy Toolkit http://www.ala.org/advocacy/privacyconfidentiality/toolkitsprivacy/privacy

Choose Privacy Week https://chooseprivacyweek.org

Let's Encrypt https://letsencrypt.org/

ALA Library Privacy Guidelines for E-book Lending and Digital Content Vendors http://www.ala.org/advocacy/library-privacy-guidelines-e-book-lending-and-digital-content-vendors

FTC Fair Information Practice Principles (FIPP), May 2000 https://www.ftc.gov/reports/privacy-online-fair-information-practices-electronic-marketplace-federal-trade-commission

All resources will be included in the archive of this webinar.

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Webinar - The Changing Landscape of Library Privacy - 2016-06-15