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Session at Internet Retail Expo 2013: 4th Edition of India's Largest Internet Retail Show Official Website: http://www.internetretailexpo.com
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WEB EXCLUSIVE BRANDS
SCOPE
• What is WEB
• Why adopt WEB strategy
• Success matrixes
• Challenges
• Opportunity
WEB
Web Exclusive Brand is one that sells unique
products online
• Web Exclusive : Selling only online.
• Unique Products: Pvt label /not available elsewhere
attempts to create a monopoly of sorts
WHY GO WEB ROUTE?
To answer this lets examine the evolution of
fashion ecommerce in India
IT ALL BEGAN WITH…
The “GILT” Model -
• Back-stock liquidators / supply?
• Consumer proposition - deep discounts
• COD – the additional grease
No risk proposition lead to trial, but little repeat
FOLLOWED BY..
The Retailer Model: • Consumer Proposition – accessibility • Multi Brand Retail • Fresh seasonal goods • Consumer cocaine – discounts & free
shipping
Delivered top-line, cash-burn but still no loyalty
THE PROBLEM..?
Business not sustainable
• Low Gross Margins
• High Discounts
• Negative Net Margins
• High COA
• Poor repeat / loyalty
Each transaction led to more cash burn!
THE WISH…
…….a business model that compels consumers
to return again and again & shop at full price
Win customer loyalty without discounts; how?
THE MAGIC RECEPIE
Recipe: Loyalty on the rocks
• Unique / fab merchandise……….60 cl
• Spin a Brand story...………………20 cl
• Value equation…………………….20 cl
• Discounts ………………………….Skip
Stir (don’t shake) - gets them helplessly loyal
ENTRE WEB
The Brand route to create the helplessly loyal consumer • Focus on a sharp TG segment • Invest in Brand positioning & imagery • Bring focus to consumer experience • Offer unique and desirable merchandise • Value pricing
and build lasting values
THE CHALLENGES
From trading to full value chain • Design & manufacturing • Building a brand • Investment in inventory • High COA due to targeting • More difficult to scale
Its like doubling the odds of failure!
WHAT HELPS
Online business is real business too – get your fundamentals right:
• Founding team must bring all key skills & experience • Get the consumer facing proposition right • This is not a valuation game • Investor is patient & yet allergic to burns • Timing is right • Lady luck supports
It’s a long haul & there are no short cuts
SUCCESS MATRICES
WEBs = Destination shopping = high performance • Conversion Rate • Repeat • WOM - Organic traffic • Minimum discounting • Gross & Net margin
Makes good business sense
FINALLY
WEB suitable:
• For Fashion & Lifestyle segment
• When Founders have the skill & passion
• When scale at any cost is not the game
• When bottom-line is as important…. • When quick multi-million $ exit is not core
When you are in business for the right reasons!
OVER TO YOU