Recent ISO Standards and Usability Testing

U/UX Progression, #stc12

George HayhoeMercer University School of Engineering

The ISO 265XX standards

ISO/IEC/IEEE 26511:2012, Systems and software engineering—Requirements for managers of user documentation

ISO/IEC/IEEE 26512:2011, Systems and software engineering—Requirements for acquirers and suppliers of user documentation

ISO/IEC/IEEE 26513:2009, Systems and software engineering—Requirements for testers and reviewers of user documentation

ISO/IEC/IEEE 26514:2008, Systems and software engineering—Requirements for designers and developers of user documentation

ISO/IEC/IEEE 26515:2012, Systems and software engineering—Developing user documentation in an agile environment

Documentation testing

Is conducted throughout the documentation process

Applies specific and measurable requirements

Ensures that documentation requirements are met

Includes usability testing ofdocumentation with the software product, to determine whether the intended audience can perform their tasks with the aid of the documentation

Impact

Don’t be naïve

Appreciate the clout of the letters I-S-O

Leverage the external validation that these standards provide

Your turn