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Using Online Resources to
Support Students
Paul Cincotta Jr.
Jamie Grenon
Darren Macdonald
College of Graduate Studies
Bridgewater State University
Opening Questions
• Who provides directs “support” to
students?
• What are questions you are getting?
• Who has limited resources?
• What do we hope to gain by
supporting students?
Why support students using online
resources?
• 24/7 connectedness
• Digital natives and immigrants
expect it
• Include all stakeholders
(consumer to alumni)
• Allows for the streamlining of information delivery
Off-Campus and International
Graduate Studies
• Coordinate the delivery of graduate-
level courses for off-site locations
• Support students, and faculty, before,
during and after courses (online and
face-to-face)
• Facilitate positive relationships with
course/program completers,
community members and BSU
What supports do our students
need?
• Identify your “students”
• Why are they coming?
• Do they have unique needs?
• Can you begin to track patterns of
their respective needs?• How? Anecdotal vs. Statistical Evidence
• Does your group “sit” on unique data?
• Can you help them?• Will you need help from other stakeholders?
Off-Campus and International
Graduate Studies Students (2012)
• Prospects
• Non-degree students
• Matriculated students
• “Close to completers”/Graduates
• Alumni
Feedback Cycle
• Discover opportunities• Some are obvious and others are not.
• Analyze problems • Vary by student “level/position”
• Brainstorm solutions• With data, comes buy-in
• Commit to change• It is easy to go back to “old ways”
• Evaluate
Unique student needs
Prospects
• Accessibility to BSUAdobe Connect/Skype
• Build knowledge and demystify
graduate educationBlackboard or Moodle (Sample LMS)
• Bring stakeholders to the tableGoogle+ Hangout
Unique student needs
Non-Degrees and New Matrics
• Support wide range of needsAdobe Connect
• Build communication prioritiesSurvey Monkey
• “Can” correspondence built on
previous patternsApowersoft Free Screen Recorder & Jing
Unique student needs
“Close to Completers” & Grads
• Comprehensive Exam and Thesis
InformationJing & Adobe Connect
• Commencement specificsGoogle forms & Constant Contact
Unique student needs
Alumni• Keeping them close to BSU
Facebook and Twitter (Multiple)
• Communicate achievementsGoogle+ Hangout, Constant Contact
• Dedicated office
BSU Graduate Students (2014)
• Prospects• Cold
• Seeking information
• Come to campus
• Applicant or non-degree
• Non-degree students• Applying to a program
• Professional Development
• Matriculated students• Newly matriculated
• 1 year into the program (halfway)
• 3+ year student
BSU Graduate Students (2014)
• “Close to completers”/Graduates• Comprehensive Exam/Thesis
• Applying to Graduate
• Commencement specifics
• Alumni• U/G vs G
• Degree vs PD
• Good PR stories to share
Marketing and Recruitment
• Qualtrics• Responsive communication from RSVP to
event attendee
• Data helps with web design
• Adobe Connect• Online Information Sessions
• Constant Contact• Communicate to prospects with metrics
• Connect news to matrics (e-Newsletter)
Admissions
• Qualtrics & Wufoo• Online forms
• LOR
• “Intends to Enroll”
• Reinstatement
• Comm100• Real time connections for students
• Using Data to streamline admissions
processes
Takeaways
• What is readily available and can
be transformed to meet your
needs?
• Using specific “tools” to meet
specific needs
• Personal interactions are
paramount
Questions
Paul Cincotta Jr.
Jamie Grenon
Darren Macdonald
