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What is CredibilityLatin for “I believe”The feeling of trust and respect that you
inspire in othersDemonstrating concern that one be perceived
as responsible, reliable, and trustworthy
Why is Credibility Important?People will trust your judgmentAttract enthusiastic and committed followersPeople want to work for themNeeded to be successfulNeeded to sell your ideas
HonestyThe most important leadership attribute
since 1980 has always been honestyIf people are going to follow someone
willingly, they first want to assure themselves that the person is worthy of their trust
A failure of honesty poisons the team, damages the trust between people, and breaks down team cohesion
Honesty earns respect of others and fosters their confidence that leaders can be trusted to follow through on their commitments
Forward ThinkingYou have to be looking at the big pictureLeaders must have a destination in mind
when asking others to join them on a journey into the unknown
Constituents ask that a leader know what the organization will look like, feel like, and be like when it arrives at its goal in six months or six years
InspiringPeople admire and respect leaders who are:
DynamicUpliftingEnthusiasticPositiveOptimistic
The enthusiasms of leaders is contagious and gets everyone to feel that they can make the impossible possible
CompetentIf people are to enlist in another’s cause, they
must see that individual as capable and effective
Type of competence that constituents look for does vary somewhat with the leader’s role
Expertise in leadership skills per se is another dimension of competence
Build CharacterIdentify the core values that you won’t violateSpend time getting to know yourself and
what you care about most
Have IntegrityYou need to be known as someone who does
the right things for the right reasonsThink carefully about the choices and
promises that you makeNever make a promise or commitment that
you can’t keepWhen you make a mistake, own up to it
immediately and do whatever it takes to correct it
Be AuthenticPeople who are authentic do what they sayThere’s no mystery about their intentions or
about how those intentions might translate to their actions
Demonstrate authenticity in everything that you do
Develop ExpertiseChoose a single area that is fundamentally
important to your role, organization, or industry
Focus your efforts and ensure that you don’t become overwhelmed
Stay up-to-date on your industryProtect your reputation for expertise and
acknowledge what you don’t know
Be TransparentWhen you’re open and honest, others don’t
have to guess what your motivations or intentions are
You inspire trust when you talk openly about your intentions, values, and goals
Keep the lines of communication open, especially when you have bad news to share
Self-disclosure
Communicate ClearlyPeople who listen attentively and make
thoughtful, informed comments are often seen is more credible than those who don’t listen well, or those who speak thoughtlessly
Strengthen your active listening skillsSpeak clearly and confidentlyDon’t use industry jargonEliminate barriers to communicationDon’t exaggerate facts or stories; stick to the
truth
Stand Tall and Take Up SpaceKeeping your posture erect, your shoulders
back, and your head held high make you look sure of yourself
If you stand you will look more powerful and assured to those who are seated
If you move around, the additional space you take up adds to that impression
Widen Your StanceWhen you stand with your feet close together,
you can seem hesitant or unsure of what you are saying
When you widen your stance, relax your knees and center your weight in your lower body, you look more “solid” and confident
Lower Your Vocal PitchSpeakers with higher-pitched voices are
judged to be less empathic, less powerful and more nervous than speakers with lower pitched voices
Put your lips together and say “Um hum, um hum, um hum.” Doing so relaxes your voice into its optimal pitch.
Try Power Priming Think of a past success that fills you with
pride and confidenceThen recall the feeling of power and certainty
– and remember or imagine how you looked and sounded
Recall the feeling of power and certainty and remember or imagine how you looked and sounded
Recalling that genuine emotion will help you embody it as you enter the meeting room or walk up to the podium
Strike a Power PoseSimply holding you body in expansive, “high-
power” poses for as little as two minutes stimulates higher levels of testosterone – the hormone linked to power and dominance – and lower levels of cortisol, a stress hormone
Lean back with hands behind the head and feet up on a desk, or standing with legs and arms stretched wide open
Maintain Positive Eye ContactCultural preferencesBusinesspeople will expect you to maintain
eye contact 50-60% of the timeWhenever you greet a business colleague,
look into his or her eyes long enough to notice what color they are
Talk With Your HandsGesturing as you talk can actually power up
your thinkingWhen incorporating gestures into their
deliveries, verbal content improves, their speech is less hesitant, and their use of fillers decreases
Use Open Gestures Keeping your movements relaxed, using open
arm gestures, and showing the palms of your hands are silent signals of credibility and candor
Perceived more positively and are more persuasive than those with closed gestures
If you hold your arms at waist level, and gesture within that plane, most audiences will perceive you as assured and credible
Try a SteepleUsing a hand gesture when quite certain
about a point they are makingThe tips of your fingers touch, but the palms
are separatedWhen you want to project conviction and sincerity about a point you’re making, try steepling
Reduce Nervous GesturesWhen nervous or stressed, we all pacify with
some form of self-touching, nonverbal behavior
Doing these actions reduce credibilityIf start doing these actions, take a deep
breath and steady yourself by placing feet firmly on the floor and your hands palm down in your lap or desk
Stillness sends a message that you’re calm and confident
SmileThe human brain prefers happy facesWe can spot a smile from the length of a
football fieldSmiling not only stimulates your own sense of
well being, it also tells those around you that you are approachable and trustworthy
Research shows we like and remember those who smile at us
Perfect Your HandshakeTouch is the most powerful and primitive
nonverbal cueThe right handshake can give you instant
credibilityNo “dead fish” or “bone-crusher” grips
In ConclusionThere’s more to credibility than what may
meet the eyeYou can increase your credibility by both your
words and your actionsNonverbals can either help or harm your
credibility