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SOFT SKILLS WORLD takes pleasure in introducing itself as an experienced and competent conglomeration with more than 300 Training & Development professionals. This team represents key functional domains across industries. We sincerely look forward to joining hands with your esteemed organization in our endeavour to create a mutually satisfying win-win proposition per se Organization Development interventions. May we request you to visit us at http://www.softskillsworld.com/to have a glimpse of the bouquet of our offers .We have partnered with the best & promise you an excellent organizational capability building. We firmly believe Hard Skills alone are not sufficient enough to enhance business success. Aligned with high performance organizational culture and given the right direction, Soft Skills is the best recipe for business success.
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INTERPERSONAL SKILLS – THE TRANSACTION ANALYSIS
BY: SOFT SKILLS WORLD
What is a Transaction?• Is an interaction between two people A & B
• Technically in an interaction two factors are involved: Stimuli and Response
Stimuli – No controlResponse – Absolute & Management (Partial) control
More on Interpersonal Skills…
• Effectively Translating and conveying information
• Being able to accurately interpret other
• people’s emotions
• Being sensitive to other people’s feelings
• Calmly arriving at resolutions to conflict
• Avoiding gossip
• Being polite
Need for IP Skills• Families stay nuclear. Help is scarce• Friends change faster• Colleagues change faster than friends• Clients now call up and ask rather• than wait for your fax/ email• Your team interacts with other teams• Hierarchy is flattened, so your• Co-workers increase• People work as team• Collective intellect is very effective for all types of problems• A good interpersonal skill will allow you to network
effortlessly and effectively
Understanding Interpersonal Relationships…
• Interpersonal Relationships are transactional living connections with other people developed through communication
Interpersonal Relationships (Categories can overlap)
Relationship of Circumstance- Unintentional circumstances bring people together Eg: Classmates, workgroup
Relationship of Choice- Intentionally seek out and develop relationships Eg: Friends
Self Disclosure…
• Self-disclosure is seen as a useful strategy for sharing information with others. By sharing information, we become more intimate with other people and our interpersonal relationship is strengthened
• Self Disclosure means purposefully provide information to others about yourself that they otherwise would not know or discover
Functions of Self-Disclosure …
• Self-disclosure is a way of gaining information about another person. We want to be able to predict the thoughts and actions of people we know
• Self-disclosure is one way to learn about how another person thinks and feels. Once one person engages in self-disclosure, it is implied that the other person will also disclose personal information. This is known as the norm of reciprocity
• Mutual disclosure deepens trust in the relationships and helps both people understand each other more. You also come to feel better about yourself and your relationship when the other person accepts what you tell them
Let’s Take a Test
What is TA?Transactional analysis is an analytical thinking process that provides insight and gives control over actions and reactions.
In dealings with the people around you, it is helpful to understand what emotional states they are coming from, and how important your own reactions are.
Where does the Stimuli come from?
Parent Child Adult
EGO STATES
Objectives of the Program• Explain the concept of Stimuli and Response
• Identify the types of transactional behavior
• Considering the best ways of responses
Ego States• Taught Concept – Parent Ego State- Behaviors, Thoughts and Feelings copied from parents or parent figures
• Felt Concept – Child Ego State- Behaviors, Thoughts and Feelings which are direct responses to the here
& now
• Thought Concept – Adult Ego State- Behaviors, Thoughts and Feelings
replayed from childhood.
Parent
Child
Adult
Types of PAC and Behaviors
Parent
Child
Adult
Critical Parent
Nurturing Parent
Positive
Natural Child
Adaptive Child
Negative
Positive
Negative
Positive
Negative
Positive
Negative
PAC Transaction Model
Adult
– C.P.
+ C.P.
– N.P.
+ N.P.
+ N.C.
– N.C.
+A.C.
– A.C.
P
A
C
Goo
d Ar
ea
Not so good area
Not so good area
Complementary Transaction
PAC Transaction Model
Adult
– C.P.
+ C.P.
– N.P.
+ N.P.
+ N.C.
– N.C.
+A.C.
– A.C.
P
A
C
Goo
d Ar
ea
Not so good area
Not so good area
Cross Transaction
Tactful ConversationsT = Think before you speakA = Apologize quickly when you blunderC = Converse, don’t competeT = Time your commentsF = Focus on behavior – not personalityU = Uncover hidden feelingsL = Listen to feedback
JOHARI WINDOW
Objectives• Understanding the concept
• Differentiating an Individual’s behaviors with different level of people
• Defining the process of increasing the size of ideal pane
• Identifying the key points in seeking feedback
Questionnaire• Refer your workbook
Background• The Johari Window model was developed by American psychologists Joseph Luft and Harry Ingham in the 1950s, while researching group dynamics
• The Johari Window model is a simple and useful tool for illustrating and improving self-awareness, and mutual understanding between individuals within a group. The Johari Window tool can also be used to assess and improve an individual's relationship with others.
Relevance
• What is the biggest differentiator of human race
Four panes of Johari window
Open Arena Blind Spot
Hidden Area Dark Area / Unknown
SELF
Know Don’t Know
OTH
ERS
Know
Don’t
Know
Different Designs of J/W Window
Open Arena Blind Spot
Hidden AreaDark Area / Unknown
Open Arena Blind Spot
Hidden Area Dark Area / Unknown
Open Arena Blind Spot
Hidden Area Dark Area
Open Arena Blind Spot
Hidden Area Dark Area / Unknown
TURTLE INTERVIEWER
BULL IN CHINA SHOP PUBLIC
Open Arena Blind Spot
Hidden Area Dark Area / Unknown
Impact of this window on Me
Low
• Communication with others
• Trust either ways
• Opportunities meeting my talent
How will others see me?
• Closed
• Not approachable
• Poor Listener
• Not to be depended on……..
Turtle
INTERVIEWER
Open Arena Blind Spot
Hidden AreaDark Area / Unknown
Impact of this window on Me
Low
• Communication with others
• Trust either ways
• Self exploiter
How will others see me?
• Seen as dominant
• Not approachable
• Poor Listener
• Unreliable
• Irritating
BULL IN CHINA SHOP
Open Arena Blind Spot
Hidden Area
Dark Area / Unknown
Impact of this window on Me
Low
• Communication with others
• Unsecured
• In efficient
How will others see me?
• Insensitive
• Poor Listener
• Over confident
• Evasive
PUBLIC
Open Arena Blind Spot
Hidden AreaDark Area / Unknown
Impact of this window on Me
High
• Communication with others
• Trust either ways
• Good cooperation
• Conflict free
• Balanced Personality
How will others see me?
• Reliable & Trustworthy
• Highly approachable
• Good Listener
• Effective team member
The Public Pane• Larger size of “Open Arena” pane is the recommended one
• What are the ways to expand the size of the Open arena
- Sharing Information
- Seeking Feedback
Key points in seeking feedback
• Keep open mind
• Be an active listener
• Do not defend / Argue
• Seek clarification
• Take notes of the discussion
• Commit to change
• Follow up on notes
• Courtesy
TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS
• SMILE
• BE APPRECIATIVE
• PAY ATTENTION TO OTHERS
• PRACTICE ACTIVE LISTENING
• BRING PEOPLE TOGETHER
• RESOLVE CONFLICTS AMICABLY
• COMMUNICATE CLEARLY
• HAVE A SENSE OF HUMOUR
• SEE IT FROM THEIR SIDE –EMPATHY
• DON’T COMPLAIN
TIPS TO DEVELOP GOOD INTERPERSONAL SKILLS