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The future of compliance
Garry Boon Ashley Sinclair
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The corporate training landscape
time poor
high expectations
personalised
digital prevalence
fluid experiences
multi-device
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Challenges we currently face
THIS IS NOTHING NEW!!!
SO WHY ARE WE STILL TALKING ABOUT IT?
IMAGE
Old news, good news?
The future of compliance training“For any regulated firm to thrive or at least survive into the medium- and
longer-term, consistent investment needs to be made in the risk, compliance and control functions,”
- Phil Cotter, Managing Director, Risk, Thomson Reuters
What does the future hold?
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Evolving our L&D strategy
Putting compliance at it’s core...
Bottom line: Visuals are memorable and effective, because they help people process, understand, and retain more information more quickly.
Starting small with video
Selfie videosInteractive video
Bottom line: Visuals are memorable and effective, because they help people process, understand, and retain more information more quickly.
Starting small with video
Selfie videosInteractive video
Give yourself more control over your learning - update compliance changes in house
Need a flexible optionUpskill in-house or work with chosen providers
Authoring Tools
Taking control of compliance
The gamification explosion
Perception Vs
Reality
79% of participants said they would be more
productive and motivated if their
learning was more like a game
Gamification will be the primary mechanism
that 40% of the global 1000 organisations will employ to improve their
business operations
● Doubled completion rates compared to Xmas 2014● Increased users by 200%● Increased product and store knowledge in temporary
and perm staff
“The game has really changed the way people feel about training and L&D in our stores, there was almost a palpable sense of excitement.”
- Steven Evans, Retail Learning Academy Manager, Boots
Capturing hearts and minds with learning games
But what if all of your staff get the same question
wrong?
Closing knowledge gaps
Action plans, in action
Goals of social platforms in organisations include:Engage learners with learningIncrease awareness of L&D and drive advocacyIncrease reach of learning Support learners with more informal learning environments
How it helps:Supports action plans and PDPsEffectively taps into informal learning and the 70/20/10Embeds learning culture as an intrinsic part of learners’
working lifeImproves engagement and increases speed of access to
internal experts
Social learning
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Example text
How it could work:● Embedding an overall learning culture● Synergises and harmonises compliance with other training and your
overall L&D strategy● Encourages a self-driven learning culture, empowering learners to
take control of their own training ● Act as a training portal● Gamification elements, scoring/leaderboard and “fresher” status.
Knowledge improves your stature● Can deliver learning in more bite-sized chunks
A place for it all to live...
Campaigning learning and generating awareness
Videos
Infographics
EmailsSocial platforms
Start smaller; you don’t necessarily have to jump in with both feet. Test the waters first, see what your learners respond to
Open your mind to new technologiesStart preparing for the future nowWork towards closing the gap - both skills gaps and knowledge
gapsTake control of your learning, be more empowered to own your
compliance trainingLearn to love your compliance - it’s vital to business, but it’s also
intrinsic to your L&D
Key takeaways
All this is going to certainly be a challenge without shifting your learning company culture. Start:-
● Embedding learning using gamification and campaigns● Supporting and rewarding learners ● Making learning as accessible as possible, BYOD, open LMSs
So where do you start?
Begin identifying projects and opportunities where you can begin to explore new approaches Start talking and sharing with key stakeholders to Get early buy in for changesUse data from smaller examples to help build business cases
The first step
