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The Digital Revolution Comes to Aircraft Maintenance, Repair and
Overhaul (MRO)
IATA’s Presence and Leadership
Welcome to the Head Office of International Air Transport Association
(IATA)
Your Hosts and Speakers:
Capt. Kevin Hiatt – IATA Senior Vice President, Safety and Flight Operations
Dr. Chris Markou – Head of Operational Cost Management, Safety and Flight Operations, IATA
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International Air Transport Association
Air Transport Association of the Airlines and for the Airlines
Reliable and trusted partner for the last 70 of the 100 years history
of commercial aviation
250+ Member Airlines comprising 84% of total air traffic
350+ Strategic Partners throughout industry
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Yours to Discover @ http://www.iata.org
Filtering the Media Image through Statistical Evidence
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Flying Is The Safest Mode of Transportation
Proofing Environment with Specific Challenges and Constraints
Design → Type Certification → Aircraft Production
High complexity with global supply chain
5 to 10 years cycle prior to start production
Facing major scope creep and time delays in design & certification
Entry Into Service → Airline Operations
High complexity with global supply chain
On going many years post type “out of production”
Individual aircraft service lifespan usually 30+ years
Airline Operation severely limited tolerance to timeline & schedule
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Project Management in Aircraft Programs
Maintenance Operations
MIS = Maintenance Information System
PMAT = Portable Maintenance Access Terminal
etc…
“Connected Aircraft” operating with real time information available
at the point of use and often based on “Big Data” analytics
Digital Tools = operational safety enhancers and enablers of
visibility, traceability and regulatory compliance for the operators
Flight Operations
EFB = Electronic Flight Bag
RNP = Required Navigation Performance
etc…
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Aircraft Operation in Digital Era = Digital Tools
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When Aircraft are e-enabled
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When Aircraft are e-enabled
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When Aircraft are e-enabled
The efficient and sustainable capability to:
Collect and process a large amount of aircraft generated data;
Track a large number of parts and equipment (both flyable and ground
based);
Manage detailed technical records and documentation;
Control a high value inventory and coordinate a diverse supply chain;
Handle all technical aspects of aircraft asset transfer on delivery and lease
return;
Provide full visibility and traceability of operation with auditable regulatory
compliance;
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Aircraft Maintenance Operation Involves …
and exercising this capability anytime and all year round.
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Project Management of a Paperless World
Key project management techniques enabled for higher
granularity and more accurate execution:
Better integration of the Organization Break-down Structure (OBS) with Work Break-down Structure (WBS)
Efficient scheduling of resources, identification of constraints and assessment of risks in the implementation of Critical Path Method (CPM) or Program Evaluation Review Technique (PERT)
Feasible and reliable real time Earned Value Analysis (EVA)
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IATA’s Paperless Initiatives IATA is in a strong position and capable of coordinating the
various multi-stakeholders, complex industry-wide efforts
Make It Happen !
Aircraft
Focused
Customer
Focused
Passenger Operations
Reservations, Ticketing and
Airport Processes
e-Ticketing
Boarding Pass on line
Check-in Kiosks
Operators, MRO Service Providers,
OEMs, Parts Distributors, Lessors
Successful Worldwide Implementation following
IATA specific mandate given by the industry
e-Records
e-Parts Tracking
e-Task Cards
e-Techlog
e-Signature
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Paperless Implementation Success Factors
Real-time and point of use availability without useless
duplication of data
Better answering regulatory requirements, operational and
commercial needs, with more flexibility and accuracy than
paper based alternatives; limitation of clerical errors
Approval/Support from CAAs and adoption by all major
stakeholders
Scalability, portability, interoperability and compliance
with harmonized standards neutral to user solution
Security, sustainability and cost effectiveness
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Paperless Focus on Aircraft MaintenanceIATA Vision : stakeholders to simplify maintenance operations by incorporating
paperless technologies, thereby facilitating regulatory compliance and enabling
new processes to reduce costsAviation
Authorities
IT
Companies
MROsAirlines
Lessors
Parts
Suppliers
OEMs
Logistic
Companies
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Segregating Projects & Preserving Harmonization
Aircraft Parts e-tracking Agree on what information to track
• Regulatory compliance
• Contractual obligations
• Protect asset value
• Operational efficiency
Agree on “Birth Record”
• Cannot provide „Back-to-Birth“ Record when there is no „Birth“ Record...
Independent of technology
• While RFID approach is today‘s leader, a single technology e-tag solution may
not fitt all needs
Address “Production Aircraft” and “Aftermarket Solutions”
• Two-way approach securing one e-tracking standard
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Segregating Projects & Preserving Harmonization
Aircraft Parts e-tracking
Today, every part of new aircraft not tracked is a lost opportunity
Every part produced or overhauled post 2020 should be tracked
New AircraftFix Date: 2020
Repair - Pool
No e -Tag
e -Tag e -Tag
e -Tag
Old Aircraft
Industry
commitment
Natural medium of documenting maintenance for e-enabled aircraft and logic
evolution medium for legacy fleets
Increased visibility, controllability & regulatory compliance accuracy are key
gains with EAMR → support of aircraft ops. & MIS usage
Facilitation of implementation to be secured by IATA through ICAO & CAAs
buy-in & active involvement
IATA active to rally stakeholders (Operators, OEMs, MROs, Lessors) via its
EMG, ALAG, MCTF and other forums
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Segregating Projects & Preserving HarmonizationElectronic Aircraft Maintenance Records (EAMR)
EMG = Engineering and Maintenance Group; ALAG = Aircraft Leasing Advisory Group; MCTF = Maintenance Cost Task Force
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Segregating Projects & Preserving Harmonization
Aviation Identity Management*, e-signature
Address the ID of all players involved
• Company entities’ identity (e.g. line station, shop etc.)
• Employee physical identity (e.g. pilot, mechanic, inspector etc.)
• Asset identity (e.g. aircraft tail number etc.)
Implement an ID relationship management scheme that provides
recognition of processes, records and sign-offs
Release certificates (e.g. FAA 8130-3, EASA Form 1 with Spec2000 Ch16
specs) signed and transferred electronically
e-signature and cybersecurity are key to success (e.g. see ATA’s e-
business DSWG agenda & Spec42 provisions)
* Watch IATA’s website for a White Paper soon to be released in connection to this subject
DSWG = (ATA e-Business) Digital Security Working Group
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Segregating Projects & Preserving Harmonization
Aircraft Electronic Documentation
Develop and promote the criteria for acceptance of
electronic documentation worldwide:
• Regulatory level: ICAO and CAAs- with Industry Standards
• Commercial level: Airlines, OEMs, Lessors, MROs etc.
Templates to simplify documentation• Non Incident Statement Incident Clearance Statement
• Airframe Maintenance Template Agreement
LLP Traceability Template - first step to track parts in a standard way
Aircraft Readiness Log (ARL) - part of the Life Cycle start-up
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IATA Forums in Action
IATA coordinates several Airline Interest Focus Forums with varied organizational statute
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International Air Transport Association