Embed Size (px)
Citation preview
Support for students, tutors and instructional designers at the
centre for continuing and online education
Tips and tools to succeed!
Christina BerkersCFCL - La Cité
Before we get started...
...and a little about you!
Have you worked as a part of a virtual team or taken an online course?
What kind of support would you want if you worked as a part of a virtual team or were an online student? What would you expect?
What kind of training and support opportunities are available in your institutions?We believe that the support tools are just as important as the
courses themselves. If students can't find their way and know how to use what is available to them, navigating the content and their courses will be that much more difficult.
A little about me...
Presentation overview
➔ What is the Centre for continuing and online education ➔ Student support tools➔ Tutor support tools➔ Instructional designer (ID) support tools➔ Conclusion and questions
What do you think?
Let's do a little quiz to see what you think!https://kahoot.it
Centre for continuing and online education (CFCL)Students
• 90% of all courses are now offered online
• We had to find a way to help them to better understand the tools at their disposal to help them succeed
Tutors and instructional designers
• Tutors and instructional designers are all working at a distance
• Need to present tools and processes simply and efficiently
• Create sense of belonging and foster a team spirit
In order to help students and to train and support tutors and instructional designers, a variety of tools were developed.
Student support: Tools and resources
Steps to facilitate student integration
1. Information and orientation session
2. Tutorials
3. Student ambassador
4. Advice videos
5. Diagnostic test
6. Additional online support
Student support: The diagnostic test
Diagnostic Test : For students to discover their learner profile and get additional help
Students receive a report after having completed the test: Sample report
Student support: Tutorials and tool box
Tutorials
Toolbox
Student support: But do the students use the tools? Fall 2015 Winter 2016
Tutor support tools
Steps to facilitate tutor integration
1. Presentation of online tools for tutors - Espace tuteurs en ligne
2. Google community for tutors3. PCEA (Pratique
contemporaine en éducation des adultes) – Access to two courses for free about adult education principles
4. Tutor training days: held in-person
Tutor support tools - Espace tuteurs en ligne
Resources and tools
Tutor community
Instructional designer support tools
Steps to facilitate ID integration
1. Presentation of online tools for IDs - l'Espace conception CFCL and of the templates to be used for course development
2. In-person team meetings/training sessions - once or twice a year
3. Bi-weekly online meetings to discuss best practices, share ideas and develop new tools
4. Work with current ID to get feedback and help with all the new tools
ID support tools - Espace conception en ligne
Online tools and tutorials
Instructional designers community
Conclusion and questions
Even with people at a distance strong support and support tools can be made available
We are only getting started
Tools and procedures are continuously being re-worked and re-defined to better them and help our virtual teams and students
Responsable de la réussite - new position to ensure student and tutor success
Questions?
