Student Weekly Report

Student Name: Ms.Wanida Phoothongkan

Student ID: 52623433019

Major: Tourism Industry

Name of Host: Exotissimo Travel (Thailand) Ltd.

Department: Inbound Reservation 4 (English Speaking Guide and Asian Market)

Supervisor: Krit Nipamanee (Mr) Senior Reservation Supervisor

Duration (Month): 2 April – 25 May 2012 (The fourth week: 23 April- 29 April)

Duration of Working Hours: 8.30 – 17.30 Hrs.

Activities and Work assignments

Assignments

I was assigned to do the basic jobs as usual which was creating the new

booking from the requested papers. I also needed to check about the rate of

each service included in the booking such as accommodation rates, transfer

rates, activities and tour package rates of the company. For this week, it was a

good chance for me to move forward to the next step because my supervisor

also assigned me to create the proposal of each itinerary that I already made a

booking for.

I also was assigned to do a summary of reservation as usual that I had to

summarize about all services of the company included in the itineraries and

package tours such as transfer in-out, accommodation, activities, boats, and

packages in house, transportation services, guide names and etc. Moreover, I

needed to check about the correction of each service while I was summarizing

as well.

I was assigned to contact about the picking up time from the hotel with the

Glory World Wide Travel. Then, I was supposed to know the exact number to

contact the company and to have the communication skills.

I was assigned to contact so many hotels within this week such as Indigo Pearl

Phuket, Akyra Chura Koh Samui, Sala Samui, Baan Khao Lak, Sareeraya

Villas & Suites, Khao Lak Resort, Briza Khao Lak, Marriott Resort & Spa

Hua hin, The Haad Tien Koh Tao, Intercontinental Hua Hin, Anantara Hua

Hin, Chongfah at Nang Thong Beach, Royal Orchid Sheraton,Rummana

Boutique Resort Koh Samui, Kala Samui,The Siam Bangkok, Peace Resort, U

Inchantree Kanchanabuir, Iudia Ayutthaya, Greenery Resort Khao Yai, Railay

Village Phang Nga, Sand Sea Reosrt Phang Nga, Sri Laanta, Baan Laanta and

etc.

This week was such a nice week for me to walk to the next step because I was

assigned to practice to response the email from travel agent which I needed to

response all requirements from the travel agent such as the room rates and

availability, meal rates and transfer rates. It was a good chance for me to learn

how to response the email and I needed to do a lot of works in order to reply

only 1 email.

Benefits or Experiences

I could practice a lot from my usual job which were creating the new booking,

summarizing the reservation because I always needed to check the accuracy of my

work and I got some new knowledge as much as I did my jobs such as I needed to

check about the clients name, the services that clients wanted to book, the time that

they wanted to be provided services and etc.

I could practice my communication skills lots because I have contacted so many

hotels within this week and some suppliers like the travel agents in Samui.I learnt

how to contact and communicate with other people appropriately and correctly.

Moreover, I could experience about many details of hotel such as the room types

provided by each hotel, hotel rates for each room types, the transfer rates and the

promotion of each hotel.

I could learn a lot when I was assigned to response the email to travel agent because I

needed to check about the availability of the room by contacting directly to the hotel

reservation department, I needed to check about the rate of each room types of the

hotel then marked up the price of each room type. After that, I needed to summarize

all room rates and availability into email form and replied to my supervisor first then

he could check again in order to check the appropriateness and accuracy of my work.

It was a good opportunity for me to learn how my company calculated the prices of

each tourism service.

Problems or Obstacles to the work

When I was assigned to contact hotels then I got communication problems because

people who I was talking with didn’t hear me so that they could get my point

sometimes. Therefore, I needed to re-contact the hotels again which was the wasting

of time. Moreover, according to my own self personality that I am a kind of lively

person so I speak very fast with pretty heavy expressions but I am not a rude person.

That’s why sometimes, my expression could cause a problem about the

communication and some person who received my phone would think that I got mad

on them but actually, there was nothing and it was just my own way to speak with

other people.

I got a problem sometimes when I had to create the new booking because I was not be

trained before that I needed to consider about the status of the new booking which

was amendment or new booking so, sometimes I created the same booking of some

booking that already created. Therefore, one of the same bookings will be considered

as the cancelled status. Anyway, this situation is called the duplicated of booking

which is not a big problem but it would be better if the duplicated status will not be

created.

It was wonderful for me that my supervisor gave me a chance to practice to response

the email from travel agent but this was the very first time of me to replied an email at

the workplace so, I was a little bit confused of how to create the proper and accurate

email and how I could raise the highlight of the email and also how could I clarify the

point and to write the email shortly.

Student’s opinion

I think that I still need to practice a lot about how to create the new bookings because

there is always a difference of each booking and I would love to learn to create the

more complicated booking than I have ever done which is a challenge for me.

According to my personality, I would like to say that I need to take time to improve or

adjust my communication styles to be softer than ever and I always like to improve

the way to communicate with people to be more appropriate and to be better than

ever.

I need to learn a lot about how to write the business email and how to create the

proper email to communicate with travel agents or client clearly, correctly and easily.