Strategy Map for Cloud Based Business (Example Amazon Web Services)

Financial Perspective

Customer Perspective

Business Process Perspective

Relationship with Third Part Service Provider and Training and development

Get the opportunity cost for the cash sitting idle on the

balance sheet of the company

• Cash on balance sheet

• Return on the cash

• Inventory Turnover time

• Cycle Time,

• Bad debts

Capacity Utilization

•% age of Data centres unutilised

•% age of employees on bench

• using the extra capacity

Revenue Growth

• Existing customers renewel

•New Customers acquizition

Debt

•Optimum Debt that can be used

Best Product in terms of functionality

•Scalability

•Speed

Reliabilty

•No Data Loss

•Business Continuity

Cost

•Cost Saving

•Inhouse Support

Complaints / Escalation

•Dedicated Complaints Handling team

•Prompt Response

•Mantaining SLA Requirment

Operational Process

•Shared Service Monitoring for each application

•Business Continuity Managment

•Data Backup Monitoring Team

•Installation Support Team

•Quality Monitoring

Customer Relationship Managment Process

•Application support in case of escalation

•Communicating between the support team and the customer

•Service Level Agreement Team mantaining the time taken for each level of escalation

•Monitoring the Quality of support

•Contracts Team

Reserch and Development Process

•New Product Development

•New Consumer Behavior pattern

•Product Modification•New customer

requirments

Social and Enviromental

•Regulatory Requirement

•Employee Health•Employee Safety

•Cultural awareness

Tra ining and Development

•Tra ining and Development of Employees

Cultural and Leadership

•Manta ining the cul tural va lues of the organisation

Third Party

Infrastructure Support

•Long Term relationship with Third Party service provider

Internet service provider

•Long Term relationship with ISP

•Arrenge for Back up

Strategy Map for Cloud Based Business (Example Amazon Web Services)