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vanguardvisionsconsulting.com.au
Allison MillerSalisbury Business & Export Centre
12 June 2012
Why are your staff important to your business?
How are you rewarding, retaining and/or motivating
them now?“Nothing important gets done alone” – Goleman, Boyatzis & McKee (2004)
This session
Gain - why your staff work for you and why they leave
Train – Developing and supporting your staff
Sustain - When to use the carrot and when to use the stick
Retain - Approaches and process to which match your business goals
Recruiting successfully:
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%
206_Recruiting.pdf
Gaining or ‘attracting’ the right staff
Why did your staff want to work for you?
Why your staff works for you?Why do they leave?
Find out why through:
anonymous surveysinformal conversationsperformance reviews
feedback forms existing interviewers
Image: 'Hangers employee shoot' - http://www.flickr.com/photos/63369864@N00/3970308905
Build on these strengthsPromote them when recruiting
Employer of Choice:
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%
201_Employer%20of%20choice.pdf
Are you an “employer of choice”?
Maximising Productivity
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf
Training & Developing your staff
What are you doing to train & develop your staff?
Workforce Development
“international and national research indicates that the increase in labour productivity resulting from targeted
training can yield a return on investment of more than 30 per cent”
Training ROI Calculator: http://www.training.com.au/pages/menuitemc9a7df17b369a390f9fa5a1017a62dbc.aspx
Workforce Development
Skills for All funding for training: http://www.skills.sa.gov.au/for-employers-business/funding-for-training
Forms of learning
What learning opportunities do your staff have?
Forms of learning
Formal LearningNon formal learning
Informal learningProject based learningAction-based learning
Community of practice - NetworksCollaborative learning communities
Learning Goals/Plans
“learning goals have been shown to lead to greater improvement than
have performance goals”
Goleman, Boyatzis & McKee (2004)
Succession Planning
Work shadowingJob trials
Coaching/Mentoring
Image: 'Beautiful Belly (II) [DSCF9720b]' - http://www.flickr.com/photos/50987785@N00/151474296
Succession Planning
What are you doing to prepare for when your key team members
leave?
Performance Appraisal vs Management
‘The Road to Success’ – Alexander (2011), Human Resource Strategies for Innovation, University of Southern Queensland
Performance Appraisal vs Management
What is the difference?What do you do now?
How is it going?
Performance Appraisal vs Management
Image: 'What is it that makes a good+Real+Estate+Agent+Great?' http://www.flickr.com/photos/37514440@N02/4938797736
Real – Realistic GoalsRegular
feedback/communication360o evaluations
Reward vs recognition – individual vs team
Work-Life Balance
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%
204_Work%20life%20balance.pdf
Work-life balance
What work-life practices are you using in your business?
Rewards … Carrots & Sticks
http://www.youtube.com/watch?v=rrkrvAUbU9Y
Sustaining – Carrot vs Stick
How do you motivate your staff?
Extrinsic vs IntrinsicExtrinsic Intrinsic
(Tushman & Nadler, 1986)
Pay rise Autonomy, ownership, responsibility
Bonus, commission, financial incentives
Opportunity to use initiative, creativity, problem solving
Time off/ holidays Learning new skills, new job roles
Promotion Supported to understand and improve strengths/weaknesses
“no external motivators can get people to perform at their
absolute best”
Goleman, Boyatzis & McKee (2004)
Participate in decision making, committees, networks
Celebration/Recognition of successes
Job is achieving something important/useful/making a difference
Sustaining – Carrot vs Stick
What extrinsic/intrinsic motivators are you using?
Keeping your best staff
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf
Keeping your best staff
What do you do to retain your staff?
Cost of staff turnover
Employer Resource Kit - Image: http://www.sa.gov.au/upload/franchise/Business,%20industry%20and%20trade/Services%20and%20resources/Publications/Employer%20Resource%20Kit/Info%20cards%20-%203_Keeping%20best%20staff.pdf
Loss of corporate knowledge, productivity, negative impact
on other staff/employer brand, low morale, existing
staff shouldering the workload etc
Tools, equipment, technology,
communication/mobile, car
Job description development/update, job ad,
recruitment agency, inquiries, shortlisting,
interviews, admin
Medical, drug/alcohol testing, licensing, worksite
training, contract/legal fees, PPE/Uniform, T&D
Induction, Stationery, business cards, updating
records
Management styles (Wikipedia, 2011)
Autocratic - Centralised
Laissez-Faire - Autonomous
Democratic - Collective
Paternalistic - Hierarchical
Competitive business strategy (Miles & Snow, 1986; Sculer & Jackson, 1987)
Cost Reduction - Defenders
Innovators - Prospectors
Quality Enhancement - Analysers
Mandate to try to be all three?
Possible Industry types or organisational contexts
Family-owned business
Emerging Technology buiness
Community Service Organisation
Government Dept/Organisation
Your management style
“Managers influence 49% of all resignations”HERO eBooks, Retention Success: Your Free Guide
Retention strategies
Rewards ProgramsEmployee Assistance Programs (EAP)
Social ClubStaff Newsletter
HERO eBooks, Retention Success: Your Free Guide
Reasons I stayPersonal ambition
Recognise meRewarding challenges
FlexibilityContented/Loyal
Supportive environmentTraining/Responsibility
CareerOne, Hunting the (Hidden) Hunters
Local Support
Workforce BluePrint – workforceblueprint.com.au
HR Development at Work – developmentatwork.com
Human Interest Partners – hipartners.com
vanguardvisionsconsulting.com.au
Allison Miller0400 732 270
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