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NEXT STEPS IN SOCIAL MEDIA Dr Paul Coulton Sunday, 22 May 2011

Social Media

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Page 1: Social Media

NEXT STEPS IN SOCIAL MEDIADr Paul Coulton

Sunday, 22 May 2011

Page 2: Social Media

WTF IS SOCIAL MEDIA?Dr Paul Coulton

Sunday, 22 May 2011

Page 3: Social Media

POP QUIZ RelentlessSoftware

Sunday, 22 May 2011

Page 4: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

RelentlessSoftware

Sunday, 22 May 2011

Page 5: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

RelentlessSoftware

Sunday, 22 May 2011

Page 6: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

RelentlessSoftware

Sunday, 22 May 2011

Page 7: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. Facebook

RelentlessSoftware

Sunday, 22 May 2011

Page 8: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

RelentlessSoftware

Sunday, 22 May 2011

Page 9: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

A3. Highest recorded tweets per second during

superbowl 2011.

RelentlessSoftware

Sunday, 22 May 2011

Page 10: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

A3. Highest recorded tweets per second during

superbowl 2011.Q4. 2 Billion per day

RelentlessSoftware

Sunday, 22 May 2011

Page 11: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

A3. Highest recorded tweets per second during

superbowl 2011.Q4. 2 Billion per day

A4. Number of You Tube watches

(95% are cats :) )

RelentlessSoftware

Sunday, 22 May 2011

Page 12: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

A3. Highest recorded tweets per second during

superbowl 2011.Q4. 2 Billion per day

A4. Number of You Tube watches

(95% are cats :) )

Q5. 105,878 years spent on what?

RelentlessSoftware

Sunday, 22 May 2011

Page 13: Social Media

POP QUIZ

Q1. What has lasted 450,000 years?

A1. Total player time on Xbox live since launch

(man appeared 150,000 years ago)

Q2. Third biggest population in the world?

A2. FacebookQ3. 4064 per second

A3. Highest recorded tweets per second during

superbowl 2011.Q4. 2 Billion per day

A4. Number of You Tube watches

(95% are cats :) )

Q5. 105,878 years spent on what?

A5. Total man years spent virtual farming on Facebook (so far !)

RelentlessSoftware

Sunday, 22 May 2011

Page 14: Social Media

SOCIAL MEDIA USE 2010

USA

Japan

Spain

Italy

Brazil

Switzerland

Australia

Germany

France

UK

50 55 60 65 70 75 80 85 90

Inside View

Orkut

Sunday, 22 May 2011

Page 15: Social Media

COMMUNICATION FROM MARKETERS

48

4118

17

11

76

13

NoneFacebookTwitterMy SpaceLinkedInFoursquareGowallaOther

AdAge Digital

Sunday, 22 May 2011

Page 16: Social Media

SOCIAL CAPITALThe resources accumulated through the relationships

among people.

Fresh Networks

Sunday, 22 May 2011

Page 17: Social Media

SOCIAL CAPITALMaslow’s Hierarchy of Needs

Sunday, 22 May 2011

Page 18: Social Media

BRIDGING AND BONDINGSunday, 22 May 2011

Page 19: Social Media

BRIDGING AND BONDING

Linked to what is often termed "weak ties," which are loose connections between individuals who

may provide useful information or new perspectives for one another but typically not

emotional support

Sunday, 22 May 2011

Page 20: Social Media

BRIDGING AND BONDING

Linked to what is often termed "weak ties," which are loose connections between individuals who

may provide useful information or new perspectives for one another but typically not

emotional support

bonding social capital is found between individuals in tightly-knit, emotionally close relationships, such

as family and close friends.

Sunday, 22 May 2011

Page 21: Social Media

GROOMING AND GOSSIPDunbar speculated that as much as 42% of the group's time

would have to be devoted to social grooming.

Sunday, 22 May 2011

Page 22: Social Media

GROOMING AND GOSSIPDunbar speculated that as much as 42% of the group's time

would have to be devoted to social grooming.

Sunday, 22 May 2011

Page 23: Social Media

ITS ALL IN OUR MEMES

Sunday, 22 May 2011

Page 24: Social Media

ITS ALL IN OUR MEMES

Sunday, 22 May 2011

Page 25: Social Media

ITS ALL IN OUR MEMES

Sunday, 22 May 2011

Page 26: Social Media

SOCIAL GRAPHAYBABTU Zero Wing

Sunday, 22 May 2011

Page 27: Social Media

SOCIAL GRAPHAYBABTU Zero Wing

Sunday, 22 May 2011

Page 28: Social Media

SOCIAL GRAPH

All your social graph are belong

to me

AYBABTU Zero Wing

Sunday, 22 May 2011

Page 29: Social Media

REAL SOCIAL GRAPH

LancasterFriends

Colleagues/ Students

Diving Friends

Family

Sunday, 22 May 2011

Page 30: Social Media

ONLINE SOCIAL GRAPH

Sunday, 22 May 2011

Page 31: Social Media

GRANULAR SOCIAL GRAPH

LancasterFriends

Colleagues/ Students

Diving Friends

Family

Strong Ties

Weak Ties

Sunday, 22 May 2011

Page 32: Social Media

TEMPORARY TIES

LancasterFriends

Colleagues/ Students

Diving Friends

Family

Strong Ties

Weak Ties

Temporay Ties

Matt Adams

Sunday, 22 May 2011

Page 33: Social Media

COMMUNICATING DIFFERENTLY

one to one

one to few

few to few

few to many

one to many

many to many

Matt Adams

Sunday, 22 May 2011

Page 34: Social Media

COMMUNICATING DIFFERENTLY

one to one

one to few

few to few

few to many

one to many

many to many

Matt Adams

Sunday, 22 May 2011

Page 35: Social Media

MAKING DECISIONS

Are My Decisions Being Made Over Here?

Sunday, 22 May 2011

Page 36: Social Media

MAKING DECISIONS

Are My Decisions Being Made Over Here?

Sunday, 22 May 2011

Page 37: Social Media

MYTHICAL INFLUENCER

Sunday, 22 May 2011

Page 38: Social Media

MYTHICAL INFLUENCER

Influential?

Influenceable?

Sunday, 22 May 2011

Page 39: Social Media

SOCIAL HUBS

What we think hubs work like What they actually work like

Sunday, 22 May 2011

Page 40: Social Media

LancasterFriends

Colleagues/ Students

Diving Friends

Family

Strong Ties

Weak Ties

Sunday, 22 May 2011

Page 41: Social Media

DOES MY BUM LOOK BIG IN THIS?

Sunday, 22 May 2011

Page 42: Social Media

DOES MY BUM LOOK BIG IN THIS?

All your social graph are belong to me

Sunday, 22 May 2011

Page 43: Social Media

DOES MY BUM LOOK BIG IN THIS?

All your social graph are belong to me

Sunday, 22 May 2011

Page 44: Social Media

WHAT DO WE REVEAL?

The Purchase The Query The Social Graph The Status

Update The Check-In

What I Buy What I Want Who I Am.

Who I Know

What I'm Doing.

Whats's

HappeningWhere I Am.

Amazon.

EBay.

Nectar

Google.

Yahoo.

Bing

FaceBook.

MySpace.

Google

Twitter.

Facebook

Foursquare

Gowalla

Places

Sunday, 22 May 2011

Page 45: Social Media

WHAT HAPPENED TO MY PRIVACY?

Matt McKeon

http://mattmckeon.com/facebook-privacy/

Sunday, 22 May 2011

Page 46: Social Media

WHO OWNS YOUR TWITTER ID?

TheOatmeal

Sunday, 22 May 2011

Page 47: Social Media

WHO OWNS YOUR TWITTER ID?

We reserve the right at

all times (but will not have an obligation) to

remove or refuse to distribute any Content on the Services and to terminate users or

reclaim usernames.

TheOatmeal

Sunday, 22 May 2011

Page 48: Social Media

PARTICIPATION INEQUALITY

90%Lurkers

9%IntermittentContributors

1%Heavy Contributors

90-9-1 Rule

Will Hill

Sabine DuFaux

Sunday, 22 May 2011

Page 49: Social Media

INVISIBLE AUDIENCEdanah boyd

Sunday, 22 May 2011

Page 50: Social Media

TIME IS MONEY

Social Gold

Sunday, 22 May 2011

Page 51: Social Media

GAMIFICATION ?

Sunday, 22 May 2011

Page 52: Social Media

GAMIFICATION ?

Use of game mechanics to encourage

engagement in an activity that

otherwise might be considered a chore

or boring

Sunday, 22 May 2011

Page 53: Social Media

GAMIFICATION ?

Use of game mechanics to encourage

engagement in an activity that

otherwise might be considered a chore

or boring

Encouraging certain user behaviour

using Games as a Lens

Sunday, 22 May 2011

Page 54: Social Media

GAMIFIERS HANDBOOK?

EPIC WIN WIN WIN WIN

EPIC WIN WIN WIN

WIN WIN EPIC WIN WIN

WIN WIN EPIC WIN WIN

WIN WIN EPIC WIN

WIN WIN WIN EPIC WIN

Reward Status AchievementsSelf

ExpressionCompetition Altruism

Points

Levels

Challenges

Virtual Goods

Leader Boards

Gifting

Sunday, 22 May 2011

Page 55: Social Media

SOCIAL ANALYTICS

Sunday, 22 May 2011

Page 56: Social Media

CAN WE PREDICT THE FUTURE?

Sunday, 22 May 2011

Page 57: Social Media

TWEETING WITH THE TELLY ON

Sunday, 22 May 2011

Page 58: Social Media

TWEETS PER HOUR

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!"#

$%&'()'*+%%,-'.%&'/&'

,-./01234"5--6" 7/234"5--6"

Sunday, 22 May 2011

Page 59: Social Media

SEMIFINAL WEEK TWEETS

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Sunday, 22 May 2011

Page 60: Social Media

Sunday, 22 May 2011

Page 61: Social Media

SEMIFINAL SATURDAY SHOW

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Sunday, 22 May 2011

Page 62: Social Media

SEMIFINAL SATURDAY SHOW

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“Some weird song choices for tonight's

#XFactor but I'm liking them! Cher - LTWYL, 1D - Only

Girl”

Sunday, 22 May 2011

Page 63: Social Media

SEMIFINAL SATURDAY SHOW

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“Some weird song choices for tonight's

#XFactor but I'm liking them! Cher - LTWYL, 1D - Only

Girl”

“Rebecca is dancing thru lightsabers... clearly a

blatant attempt to capture the sci-fi vote. #xfactor”

Sunday, 22 May 2011

Page 64: Social Media

SEMIFINAL SUNDAY SHOW

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./01#?86KB#

Sunday, 22 May 2011

Page 65: Social Media

SEMIFINAL SUNDAY SHOW

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“Black Eyed Peas are laaame on

#xfactor”

Sunday, 22 May 2011

Page 66: Social Media

SEMIFINAL SUNDAY SHOW

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“Black Eyed Peas are laaame on

#xfactor”

“danni pick mary

pleeeeeasssssseeeeeeeee!!!!!!! #xfactor”

Sunday, 22 May 2011

Page 67: Social Media

SEMIFINAL SUNDAY SHOW

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“Black Eyed Peas are laaame on

#xfactor”

“danni pick mary

pleeeeeasssssseeeeeeeee!!!!!!! #xfactor”

“Louis sends through Mary, Dannii sends through Cher, Cheryl goes with

Cher...it's down to Simon.

Sunday, 22 May 2011

Page 68: Social Media

SEMIFINAL SUNDAY SHOW

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“Black Eyed Peas are laaame on

#xfactor”

“danni pick mary

pleeeeeasssssseeeeeeeee!!!!!!! #xfactor”

“Louis sends through Mary, Dannii sends through Cher, Cheryl goes with

Cher...it's down to Simon.

“Grow a pair Simon. Let the public decide!

#xfactor”

Sunday, 22 May 2011

Page 69: Social Media

SEMIFINAL SUNDAY SHOW

!"#

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#xfactor”

“danni pick mary

pleeeeeasssssseeeeeeeee!!!!!!! #xfactor”

“Louis sends through Mary, Dannii sends through Cher, Cheryl goes with

Cher...it's down to Simon.

“Grow a pair Simon. Let the public decide!

#xfactor”

“Simon ya ejit! :/ f**k sake! What a joke!

#xfactor”

Sunday, 22 May 2011

Page 70: Social Media

FACEBOOK LIKES2,235,322 in total

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Sunday, 22 May 2011

Page 71: Social Media

PHONE VOTES

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67J.#K1J18# LM:8H# KN6# O73:G:#K1PM.#

Sunday, 22 May 2011

Page 72: Social Media

• Social Capital fuelled by Grooming, Gossip and Memes• Our Social Graphs provides the conduit for this fuel.• Current Social Networks do not reflect the structure of our

real networks or the way this information flows• If influence is to occur then the networks must be more

reflective of our real life networks• Growth in social analytics driven by increasing amounts of

information revealed online.• Whilst communities can produce content there is still great

inequality of participation which could be aided with gamification.

• Social media will have increasing influence within traditional media.

SUMMARY

Sunday, 22 May 2011

Page 73: Social Media

QUESTIONS@mysticmobile

Sunday, 22 May 2011