SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

STANDARDS & SATISFACTIONS

Wooooo!

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

OBJECTIVES

• To understand how we can better deliver on our promises and satisfy our customers

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

ICX = HostOGX = Home

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

ICX: HOST OGX: HOME

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

How could we have better satisfied our

customer?

SUMMER NATIONAL CONFERENCE 2015 | SAN JOSE, CALIFORNIA

We can better satisfy our customers through:A.B.C.