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NASPA Assessment and Persistence Conference June 9-12, 2011
Elise Davis-McFarland, Ph.D., VP for Student Service Sharon Kearns, M.Ed., Director of Testing
We Are All Accountable: Student Learning Outcomes Across the Division
Student Affairs professionals have the responsibility for ensuring thatinstitutions of higher education
becometrue learning communities committed
to providing transformative educational experiences
for all students.
Learning Reconsidered – ACPA, NASPA
The institution provides student support programs, services, and activities
consistent with its mission that promote student learning and enhance the
development of its students. (Student Support Services)
Norht North Central Association Commission on Accreditation and School Improvement
Learning goals are designed to press all students to excellence and focus on enhancing the intellectual, personal, physical, social, and career development of students.
PS 2 Objectives are: identified for the specific subject areas and the various programs such as the activity programs, and student personnel services;
Different Student Services Outcomes
Student service outcomes Satisfaction, needs, program quality
Student development outcomes Values, attitudes, beliefs,
psychosocial development Learning outcomes
Knowledge and skills
Why Student Learning Outcomes? The business of colleges is teaching and
learning. If you’re not a major player in that business you’re just sitting on the bench.
Assessment should show that Student Services
Plays a significant role in student learning
Makes a difference in academic success
Promotes retention and persistence
Enhances cognitive development
Enhances affective development
Brainstorming and Consensus
How about?How about…?
Hmm..
What if we…?
Hmm
What if we…?
What if a student asks…
What should I be able to do as a result of my interaction with the______ office in Student Services?
What should I be able to learn from meetings with my financial aid officer?
What would you say?
Think of what you expect students to be able to do/know as a result of their interactions or participation.
What should students gain from Student Services?Essential life skills
Personal responsibility Perseverance Decision making/critical thinking
Financial responsibility Technology use
What should students gain from Student Services? Essential social skills
Effective communication Interpersonal skills Civic mindedness
Ethical behavior Adherence to legal and ethical requirements
Mission Statement ExampleBEFORE
Orientation ServicesOur Purpose...
The mission of Orientation Services at Trident Technical College is to provide a welcoming environment in which new students and their families obtain information necessary for a successful transition into college life. Through our orientation program, we encourage campus involvement, academic success, and student retention. Our aim is to integrate new students and families into campus life while easing the transitions and stresses associated with starting college.
In order to achieve these objectives, students and families who attend an orientation will…..
View a video to familiarize them with the campus environment and physical facilitiesExplore Trident Technical College’s Website Talk with an Orientation Leader to
Verify the student’s major Learn about important processes, like registration Be assigned an academic advisor Receive important printed materials about the CollegeFind out about student services and organizations Have questions answeredTake a walking tour of the campus, if desired Register for courses during the registration period in the Orientation Services Centers if they are non-degree students
AFTER
Orientation Services
In support of the Student Services Division mission of
encouraging student success, Orientation Services
provides a comprehensive orientation program to
encourage campus involvement, academic success,
and student retention.
Adapted from Bentrim-Tapio, 2008
A good learning outcome… Indicates what the student
should know or be able to do Is measurable Relates to experiences you
provide Is realistic Aligns with vision, mission and
values
Adapted from Bentrim-Tapio, 2008
Learning Outcome Statements Specify what students will be able to
do, know, and/or demonstrate as a result of participating in or completing an activity/service/program.
Should be expressed as knowledge, skills, attitudes or behaviors.
Adapted from Bentrim-Tapio
The wording…As a
result of
BEHAVIOR• Meeting• Particip
ating• Working
with ACTIVITY• Program• Service• Activity
Who• Student
s• Athletes• Officers Active
Verb• Demons
trate• Identify• Explain
EXPECTATION • 50%
improvement
• Average performance
• Pre-test post-test improvement
INTENTION • Mock
interview
• Time management
Learning Outcome Examples As a result of students attending resume
workshop, students will develop a professional grade essay.
As a result of instruction from the test proctor, students will manage their time in order to complete their tests within the allotted time.
As a result of attending officer training sessions and holding office, organization officers will demonstrate improvement in their leadership skills from the beginning of their tenure through completion.
Satisfaction vs. Learning is much like the relationship between Reliability and Validity.
Just as reliability means nothing when the problem is validity, satisfaction doesn’t mean much when students don’t learn.
Satisfaction surveys
don’t help you understand all of the contributions of your programs & services
don’t tell you how your programs and services contribute to student development & learning
don’t tell you everything you need to know about programs & service improvements Bresciani, 2002
Satisfaction…
85% of students will agree or strongly agree that mock interviews helped them feel more confident in their interviewing skills.
Adapted from Bresciani, 2002
If you haven’t noticed, we’re experiencing a paradigm shift.
Learning…
85% of students who attend the How to Interview
workshop will score average or above average on
a mock interview evaluation matrix.
Student Services Student Learning Outcomes
Show Academics that Student Services makes significant contributions to learning
Form the basis for collaborations that
Promote measurable student learning Promote student engagement and
socio-academic integration Provide models for indirect learning
Bresciani, 2002
Unit: VP’s OfficeDepartment: Student EmploymentStudent Learning Outcomes 2010-2012:
Students develop the basic parts of an acceptable resume.
Students prepare sufficiently for an interview.
Students are aware of the basic rules and requirements of the institutional and/or federal work-study program.
Unit: Enrollment ManagementDepartment: AdmissionsStudent Learning Outcomes 2010-2012:
Students with residency questions articulate residency requirements.
International students demonstrate an understanding of the matriculation requirements for IS students.
Unit: Enrollment ManagementDepartment: OrientationStudent Learning Outcomes 2010-2012:
Students demonstrate an ability to adequately prepare for an academic advising session.
Students demonstrate an ability to effectively access and use the TTC website.
Students demonstrate the ability to correctly answer questions about selected TTC policies and procedures immediately after attending an orientation session, as well as several days later.
Unit: Enrollment ManagementDepartment: Testing ServicesStudent Learning Outcomes 2010-2012:
Students adequately prepare for testing appointments.
Students demonstrate adequate technical skills to successfully complete a computer-based process.
Students practice academic honesty.
Unit: Student DevelopmentDepartment: Counseling & Career Development ServicesStudent Learning Outcomes 2010-2012:
Students identify occupations that match their personal interests. (Career Development)
Students effectively self-advocate by communicating their needs to their instructors. (Services for Students with Disabilities)
Students identify appropriate academic and personal resources. (Counseling)
2-year Student Learning Outcomes Assessment Cycle: 2010-2012 and 2012-2014
Planning Cycle Academic Years Activities Time Frame Report Report Due
2010 – 2012 2010 – 2011
2011 – 2012
Plan for Assessment
Collect Data
Plan for Improvement
Implement Improvement Plans
Aug – Sep 2010
Sep 2010 – Aug 2011(anytime during this period)
Aug – Sep 2011
Sep 2011 – Aug 2012
2010 – 2012 SLOs Planning Stages (Columns A-E)
2010 – 2012 SLOs Report(Column F)
2010 – 2012 SLOs Report(Column G)
2010– 2012 Assessment Summary (Cover Sheet)
Sep 2010
Sep 2011
Sep 2011
Sep 2012
2012 – 2014 2012 – 2013
2013 – 2014
Plan for Assessment
Collect Data
Plan for Improvement
Implement Improvement Plans
Aug – Sep 2012
Sep 2012 – Aug 2013(anytime during this period)
Aug – Sep 2013
Sep 2013 – Aug 2014
2012 – 2014 SLOs Planning Stages (Columns A-E)
2012 – 2014 SLOs Report(Column F)
2012 – 2014 SLOs Report(Column G)
2012 – 2014 Assessment Summary (Cover Sheet)
Sep 2012
Sep 2013
Sep 2013
Sep 2014
Lay groundwork & develop consensus
Develop, review, revise Mission
Statements , SLOs, expected
performance levels w/ managers & IR
Develop surveys, forms, rubrics, etc.
Collect Data(develop cycle)
Assessment Cycle
Mission, Goals, Objectives, Outcomes
Elise Davis-McFarland, Ph.D.Vice President for Student ServicesTrident Technical CollegeCharleston, SC [email protected]
Sharon Kearns, M.Ed.Director of TestingTrident Technical CollegeCharleston, SC [email protected]
Contact Info:
