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19. Godišnja konferencija kontakt centar industrije „Digitalna transformacija i kontakt centar industrija“
Okrugli Stol: „Knowledge and so5 skills
for digital enterprise –Con:nous capacity building“
Sergej Lugović, MSc, MBA Tehničko Veleučilište u Zagrebu h<ps://twi<er.com/sergejlugovic
h<ps://www.linkedin.com/in/sergejlugovic
Trenutno stanje u obrazovnom sustavu – na koji način pra: potrebe za razvijenošću digitalnih vješ:na
• U 2013/2014 godini studiralo je 178,676 studenata, te od toga samo 0,3% na privatnim visokim učilišIma.
• Ukupni proračun za visoko obrazovanje RH je – 3.5 mlrd za 2015, – 2.6 za 2016 te – 2,5 za 2017.
h<p://www.poslovni.hr/tehnologija/drzava-‐bi-‐milijardu-‐kuna-‐manje-‐za-‐obrazovanje-‐a-‐kadra-‐nema-‐318741
HBR, Kolbjørnsrud, Amico & Thomas, 2016 h<ps://hbr.org/2016/11/how-‐arIficial-‐intelligence-‐will-‐redefine-‐management
The Con:nuous Learning Technology Stack
h<p://politehnika2025.tvz.hr/
Prikaz prosječnih vrijednos: procjena potrebnog stupnja razvijenos: različi:h kompetencija za obavljanje radnih zadataka koje izdvajaju poslodavci
Kojim generičkim vješ:nama poslodavci pripisuju najveću potrebu
h<p://politehnika2025.tvz.hr/
Koje su nam metode učenja na raspolaganju kako bi adap:rali
zaposlenike?
Bloom’s Taxonomy (Revised)
h<ps://breathoXheheart.wordpress.com/2015/06/05/the-‐effects-‐of-‐blooms-‐taxonomy-‐on-‐educaIonal-‐objecIves-‐and-‐the-‐learning-‐domains/
h<ps://www.thinglink.com/scene/308749202752536578
Two ac:vity systems and a poten:ally shared object
Engeström, Y. (2009). The future of acIvity theory: A rough draX. Learning and expanding with acIvity theory, 303-‐328.
Kako industrija može pomoći obrazovnom sustavu?
Primjer sa TVZ-‐a
SAP HANA lab @ TVZ In Brief Value proposiIon:
For Employer: Employ & Deploy For Students: Learn & Earn
Approach: Personalised and Collabora:ve Project
Based Learning (delivered online and offline) Courses and CerIficaIon:
SAP UA, SAP Learning Hub & Open SAP
Focus: SAP HANA Cloud Plaiorm
Partners: SAP UA, Student Unions, Domain Experts...
Program DuraIon:
3, 6, 10 months
Lab (L) Tutor (T)
Students (S) Company Employees (CE)
Domain Experts (DE)
Company Mgmt (CM)
Audit (A)
SAP HANA lab @ TVZ strucutre
Execu:on and delivery
Planning and Management
SAP HANA lab @ TVZ process
• Company needs and project briefing • Students sourcing, evaluaIon and selecIon • Project scoping • Curriculum Development • Project Based Learning • Peer2peer session and horizontal knowledge exchange • ConInuos reporIng to the company • Audit based on stakeholders interests • Final evaluaIon • Student employment (if employer is saIsfied)
