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Introductions
Jon WoodsCEO | Oklahoma Municipal Assurance Group
Aaron BarnesChief Operating Officer | LocalGovU
Objectives + Takeaway
Fundamentals of Training. Gain Knowledge of New Trends in Training and Online Training
Learn from OMAG and LocalGovU about Implementation and Anticipated and Unexpected Costs, Value Benefits to OMAG’s Risk Initiatives
Understand Common Myths, Questions, Objectives and Outcomes for Online Training
What a Program Looks Like and Other Takeaways.
Identify ROI Case Study Knowledge
Understand Lessons Learned
What is Training?
Training Is The Process Of Teaching Or Learning A Skill
Training Is A Means Of Meeting
Regulatory Or Legal Requirements
Training Can Meet State Mandated Or
Insurance Requirements
Training Can Be A Way To Earn Professional Certification
Training Can Also Become A Means Of
Altering Behavior
Training Utilizes Methods That Target Learners Preferences In Training Delivery
Support Professional
Development?Reduce Risks? Reduce
Liability?
Improve Individual’s
Productivity?
Increase Quality?
Empower Employees?
Align Individuals With The
Organization’s Objectives?
Build Teamwork?
Considerations for Successful Training Development Does Your Training:
ADDIE Model Foundation of Training
A
D
DI
E
Analysis Training Needs Assessment
Performed At This StageDesign Course Outlined, Structured, And Storyboarded At This Phase
Development Course Developed At This Stage, E.G., E-learning Modules And Lesson Plans Are Created Using Various Tools Including Adobe Captivate, Storyline, And Microsoft Word
Implementation Course Delivered To End Users
At This Stage
Evaluation Course Effectiveness
Assessed And Reported At This Stage
Adult Learning Principles in Training
Brings Life Experience And Knowledge To The Learning Environment
Want Practical, Problem Centered Information
That Immediately Helps with Life’s Challenges
Adult Learners Have Pride and Desire Respect in the Learning Process
Tends To Prefer Self-directed, Autonomous
Learning
Adult Learning Principles Continued
Desire Feedback On The Progress They Are Making At Learning Something New
Learn Best Through Collaboration And Reciprocity
Varied Preferences For Learning. Some Prefer Kinesthetic (by doing), Others
Prefer Visual (Observing), While Others Prefer Learning By Listening
An Environment Where People Learn With Others While Sharing What They
Already Know
Learning ContinuumWhat is a Teacher, what is a Student? Lines are Blurring
Engagement of Gen-Y and Millennial User
Base
1:1/1:MFormalizing Information Learning
Social Media and its Effects of Learning and Information
Growth of Gamification
Continuing Learning Environments
Immersive Virtual Reality Simulations
Teaching at Warp Speed and Learning
at Warp Speed
Redefining Learning / Trends in Content
The Training World is Changing• From In-person To Online• In The Last 20 Years, Changes In Mission, Technology,
Social Expectations, And Organizational Liability Have Been Challenging.
• Recent Economic Impacts Have Most Agencies Struggling To Keep Trained And Ready First Responders On The Streets.
• Online Training Solutions Are Solving Some Of These Endemic Problems By Providing An Ecosystem That Acts As Connective Tissue For All Stakeholders Facilitating The Free Flow Of Information, Learning, And Vital Services Within A Secure Online Environment.
Scale Cost Savings Blended Learning
Accurate RecordsAnd Certificates
Manage Assignments
Standardization/Homogenization
Of The Experience
Convenience
Tests And Quizzes
Why Online Learning?
Online Learning Outperforms Live Training• A recent study conducted by the US department of education
concluded that digital learning, most specifically Online learning, produced better results in learners than live classroom training.
• While it has been long suspected that Online Learning had better results than classroom training alone, it was discovered that a blend of classroom and Online Learning did no better than Online Learning alone.
*The research can be found on www.ed.gov was gathered from over 1000 studies conducted over a 12 year period.
“The studies of more recent online instruction included in this meta-analysis found that, on
average, online learning, at the post-secondary level, is not just as good as but more effective than conventional face-to-face instruction.”
Marshall “Mike” Smith Senior Counselor to the secretary of Education
How to Evaluate Online training as an Investment
Why Are You Investigating This Particular Project Or
Investment?
What Is The Problem Your Organization Is Trying To
Solve?
What Is The Opportunity Your Organization Is Trying
To Create?
What is Your Catalyst?
Decrease In
Travel Budget
s
Constantly Changing
And Revising Printed
Manuals
High-level Financial EvaluationThe Financial Evaluation Consists Of Three StepsDevelop A General Understanding Of Costs To Determine
Financial Feasibility, Given Cash Flow And Funding Limitations.
Determine And State The Benefits As Measurable Goals In Order To Quantify The Benefits As A Financial
Improvement.
Calculate an ROI or EVA
Itemized Costs: In Person vs. Online TrainingIn Person OnlinePrinted Materials, Brochures ✓Location ✓Overtime Pay? ✓Facility ✓Travel / Meals ✓Technology ✓Teacher ✓Content ✓ ✓Quizzes ✓Records ✓Certificates ✓
Common Misconceptions about Online Learning& Shift in Thinking
• Local Government Officials and Public Safety Industry Slow to Adopt Online Learning
• Old Technology
• Bandwidth Constraints
• Security of the Information
• Quality of Training
The “Truth” about Online Learning• Instructor's Presence is not Required at the
Time of Delivery
• Students can Consume the Content at their Own Pace or Review as Needed.
• Content can be Presented by your Best Resource for Each Topic
• Broader Audience can be Reached Regardless of Location; Schedules and Time Zones
• Consistency of Presentation
Transfer Knowledge to Your Members with Training Lessons Provided by a 3rd Party or You Create Your Own
Test Results
Quizzes and Checkpoints Drive Retentions and Engagement
Certificates + Results Create Verifiable Proof of Knowledge Transfer and Allows for Pool Data Metrics on Members that Have been Trained Spot Trends
Checkpoints
Decrease Claims
Send Receive Alerts
Personnel Access
Assign CoursesDocumentation
Monitor Organization’s Accreditation
Licenses
Mandate
ROIConvenient
Fresh Content
Avoid Litigation
Save Money
Actual Requirements
Analytics
Needs Assessment
Vast Library
Means of Meeting
Requirements
Good Quality
Testing Components
Comprehension of Materials
Training Program Goals = Tip of the Iceberg
Training Solutions for Pool + Pool Members
Turn-key Learning Management System Technology In Html5
Compliant
Vast Library Of Full Length Courses
Assign Online Training Courses And Create
And Send Compliance Email Alerts
Track Education Progress And Professional
Development
Create Custom Content Or Integrate 3rd Party Content Or
Your Own
Deliver Certificates Of Competition And
Retrain Records In A Virtual File Center
Engagement Points with Content and Technology
Technology (Network)
Compliance
Risk Manage
ment /Litigation trends
Security (Cybersecurity)
Online Learning Implications for Risk Pool Market
Oklahoma Municipal Assurance Group (OMAG) Background
• Seeking Training to Reduce Liability Risks
• Committed to Provide Training to all Members
• Focusing on Risk Management to Prevent Claims and Lawsuits
• Municipal Liability Coverage to ~500 Oklahoma Cities
• 6 Full-time Trainers
• Spending $9-10 Per Training Offline Session When Factoring Gas and Meals
Training ObjectivesContext
OMAG Challenges • 330 Police Departments Requiring Annual
Training For Re-certification• 25 Hours / Year For Oklahoma Council Of
Law Enforcement Education & Training (CLEET)
• Many Departments With 5 Or Fewer Officers And No Trainer On Staff
• Cost Cuts To Municipality Training Budgets Due To Economic Challenges
• Training Approach Not Scalable• 6 OMAG Specialists Responsible For
Training Hundreds Of Members Across The State – Not Possible To Reach Every Member Each Year
OMAG’s New Approach To TrainingWorked With Localgovu To
Introduce Affordable And Credible Online Training Solution
Members Have Completed Over 48,000 Hours Of Online Training Since September 2011
Included Over 40 Accredited Oklahoma-specific Courses For Law Enforcement And Corrections
Offered Training Free Of Charge To All OMAG Members And Marketed It As A Value-added Service
Used Localgovu Online Course Builder To Migrate On-site/In-person Courses To The Online Platform
Members Now Have Access To Over 100 Hours Of Approved Training
Courses are Offered to OMAG Members at No Cost
Quarterly e-mails Announcing new Courses Available and
“End of Quarter” Reminders
Topic Categories Include:
Quarterly Curriculum – New Courses are Available Every
Quarter
Management
Safety and Environment
Health & Wellness
The LocalGovU & OMAG Partnership
Communications
Human Resources
Corrections & Law Enforcement
$300K Decrease in Claims Paid
ROI Reflected in the Claims Savings since Program Launch
40% Decrease in
Claims / mo*
360%Increase in
Course Completions
* From 32 claims / mo pre-inception to 19 / mo 17 mos into program
How OMAG Did It
• Communication Worked to Get Members Engaged • Risk Management Team Sits with Members to Aid Them• Skyrocketing Enrollment • OMAG Using Course Builder to Increase Course Offerings• Reduction In Claims Costs• Successful Training Program and a Solution for the Wider Risk Pool
Market
OMAG Member Engagement and Increased Course Offerings
“We focus on risk management topics that could prevent claims and lawsuits. However, our staff simply could not visit every member, even once each year. Online training allows us to offer training to every member.”
Pam Spinks Director of Professional Development, OMAG
Summary Results of the Program
• OMAG Partnered with LocalGovU in 2011 to Launch OMAG Online University
• 5,522 Courses were Completed the First Year of Launch• 4 Fold Increase in Courses within 4 Years
Reaching 20,000
• Since Launching, OMAG Members have Completed Nearly 48,000 Hours of Training Online
Technology Assessment
Technology- Build In House?- Staffing Resources?- Financial Resources?- Project Management Resources?- IT Resources?- Client Support Resources?
Content Assessment
Content- Create In House?- Staffing Resources?- Financial Resources?- Production Resources?- Mandated Curriculum
Assessment ?
- Resources?- Video Interactive?- Course Review?- Instructional Design?
PortalPage
Risk Pool Management
Contract
TechnologyLMS
GeneralContent
CustomContent
Customer Support
Public Safety
and Law
HR
Water Control
Tests and
Quizzes
Records
Content
ClientSuccess
Customer Support Calls
3rd Party Training Vendor
Risk Pool Members
Content Creation
Feedback Loop
Online Training Architecture
What is LMS - Learning Management System
• A Learning Management System (LMS) is the Software and Content that is Put Together to Teach and Train Employees
• A LMS is Used when Organizations Wish to Track Training Usage
• LMSs share Six Primary Components
LMS
What is LMS - Learning Management System
LMS
1. Registration and Enrollment Management Capabilities
2. Curriculum Content Management Controls 3. Internet Delivery of the Content to the Attendees 4. Course Calendar Creation and Distribution Methods 5. Interactivity Between Student Groups and Instructors
with Email, Instant Massaging and Discussion Forums6. Assessment and Testing Methods
Content Needs Assessment of Pool Members
Wide Selection of Full-length Training Curses Correction TrainingGrant WritingHealth and WellnessHuman Recourses Law EnforcementManagement ProductivitySafety and Environment
Content
Content Needs Assessment of Pool Members
•Video •Interactive •Intuitive Interface•Easy Course Creation /Selection •3rd Party Content Integration
Content
Turn Key 3rd Party System
•Leverage Existing 3rd Party Content Library•Custom Create Your Own Content •Provides Technical Support•Customers Service•Tracking Results•Real-time Reports and Analytics•Technology LMS
Comprehensive 3rd Party System
LMS
Content
Web Based –
No IT Requirements
Available Anytime, Anywhere Access to the
Internet is Available
Technical Support is Handled by
3rd Party Provider
How a 3rd Party System Works
Course Design• Our Courses Begin With A Learning
Objectives Introduction Page• Check Points Are Incorporated • A Quiz At The End To Document
Learning• Courses Average 30 Minutes In
Length To Accommodate Busy Schedules
Administrator Capabilities• Add New Users, De-activate Users At Any Time• Make Individual Course Assignments – Option For Automatic Email To
Individual Users When Assignments Are Made• Pull Reports And Track Progress
• Courses Completed Reports• Courses Not Completed• Course Breakdown • User Breakdown• Course Attempts
•Immediate and Cost Effective•Helps Save Time and Resources
•Streamlined Tracking and Reporting •Convenient
•Easy to Use•Hundreds of High Quality Courses to Choose From
•New Content Produced Quarterly
Recall the Benefits of an Online Training Program
To Create One:
• Extensive Library Of Training Videos• Many Full-length Courses• LE, Corrections, HR, Management And
IT Courses • Create, Send And Receive Alerts
Regarding Compliance • Easily Monitor Organizational
Credentials And Licenses • Effectively Disseminate Important
Information
Look for these Features
To Create One:
• Track Educational And Professional • Development • Assign Online Training Courses • Track Completions • Create Custom Learning Tools And
Organization Specific Courses
• Virtual File Center• Learning Management System
Look for these Features
Lessons Learned • Active Training and Communication with Pool Members Drives
Engagement• Vendor Needs to Mitigate Program Risk and Increase Success.• Working with a 3rd Party can be a Win if you are Aligned to Give
Great Client Support• Leverage Technology Cobrand and Feedback Loops• Convenience and Flexibility is Required for Pool and Members• Create Custom Content and Leverage 3rd Party Content• Development and Delivery of LMS Needs to be Static Free