Management of Quality in Organization

Quality management activities Quality assurance

◦ Establish organisational procedures and standards for quality.

Quality planning◦ Select applicable procedures and standards for a particular project and modify these as required.

Quality control◦ Procedures and standards are followed by the software development team.

CHARACTERISTICS•Volunteers•Set Rules and Priorities•Decisions made by Consensus•Use of organized approaches to Problem-Solving

QUALITY CIRCLESVOLUNTARY GROUPS OF EMPLOYEES WHO WORK ON SIMILAR TASKS OR SHARE AN AREA OF RESPONSIBILITYTHEY AGREE TO MEET ON A REGULAR BASIS TO DISCUSS & SOLVE PROBLEMS RELATED TO WORK.THEY OPERATE ON THE PRINCIPLE THAT EMPLOYEE PARTICIPATION IN DECISION-MAKING AND PROBLEM-SOLVING IMPROVES THE QUALITY OF WORK

FOR IMPLEMENTING QUALITY CIRCLES•ALL MEMBERS OF A CIRCLE NEED TO RECEIVE TRAINING•MEMBERS NEED TO BE EMPOWERED•MEMBERS NEED TO HAVE THE SUPPORT OF SENIOR MANAGEMENT

BENEFITS TO THE ORGANIZATION

•INCREASE PRODUCTIVITY•IMPROVE QUALITY•BOOST EMPLOYEE MORALE

PROBLEMS WITH QUALITY CIRCLES•INADEQUATE TRAINING•UNSURE OF PURPOSE•NOT TRULY VOLUNTARY•LACK OF MANAGEMENT INTEREST•QUALITY CIRCLES ARE NOT REALLY EMPOWERED TO MAKE DECISIONS

Quality Circles Process

1. Problem Identification: Define and agree the problem to be resolved.

Normally the Quality Circle will use a "brainstorming" approach at this stage.

2. Problem Selection: Agree as a team on the problem to be addressed

initially.

3. Problem Analysis: Gather data associated with the problem. (Histograms Flow Charts ,Scatter Diagrams Pareto Charts, Cause and Effect Diagrams Check Sheets)4.Come up with potential Solutions 5. Agree best solution 6. Create potential Implementation plan7. Present findings to Management and get agreement on Implementation 8. Implement solutions

TYPES OF ISO AUDITS

1.INTERNAL AUDITS

REGULARLY SCHEDULED INTERNAL AUDITS OF YOUR QUALITY SYSTEM ARE REQUIRED BY THE ISO STANDARDS. THESE AUDITS ARE A MEASURE OF HOW YOUR QUALITY SYSTEM IS WORKING.

2.Pre-assessment or System Audit

When your system is fully implemented you may want to have internal auditors from another location within your company, a consultant, or the registrar come in and evaluate your entire quality system to see that everything is in reasonable shape for your registration audit.

3.Registration Audit

Once your management system has been implemented (including internal audits) for three to six months, you will be ready for your Registration Audit. The Registrar you have chosen will conduct a thorough audit of your management system and decide whether it is ready for Registration.

4.Surveillance Audit

Once you have achieved your ISO registration, your registrar will conduct periodic surveillance audits to see whether your system is still meeting the ISO standard. This is required in order to maintain your registered status.

Quality Certification

NEED:TO IMPROVE QUALITY OF SERVICETO IMPROVE PRODUCTIVITYREDUCES CUSTOMER AUDITSIMPROVE EMPLOYEE INVOLVEMENTINCULCATES QUALITY CONSCIOUS WORK CULTURE

International Standards ISO 9001 2000 Series

Series of Standards agreed upon by the International Organization for Standardization (ISO)

Adopted in 1987

More than 100 countries

Idea behind Defects can prevented through planning and application of best practices at every stage of business-from design through manufacturing and then installation and servicing

ISO 9001 2000 Series standards, briefly, require firms to document their quality-control systems at every step (incoming raw materials, product design, in-process monitoring and so forth) so that they’ll be able to identify those areas that are causing quality problems and correct them.

ISO 14001 2000 SeriesA set of international standards for assessing a company’s environmental performance

Standards in three major areas◦ Management systems◦ Operations◦ Environmental systems

ISO 14001 2000 Series Management systems

◦ Systems development and integration of environmental responsibilities into business planning

Operations◦ Consumption of natural resources and energy

Environmental systems◦ Measuring, assessing and managing emissions, effluents, and other waste