Effective Communication Skills

What is Communication?

Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.

Communication is not a mysterious process.Communication is not a mysterious process.It takes place when the ideas from your mind are transferred to It takes place when the ideas from your mind are transferred to

another’s and arrive intact, complete, and coherent.another’s and arrive intact, complete, and coherent.

Communication…

The word communication is derived from the latin word “Communis or “Communicare” which means to make common.

Communication in simple terms can be understood as the exchange of information.

The Communication Process

SENDER(encodes)

RECEIVER(decodes)

Barrier

Barrier

Medium

Feedback/Response

Types of Communication

One-way communication In this type of communication information is transferred to

only, from the sender to the receiver. There isn’t any opportunity for the receiver to give

feedback to the sender.

Two Way Communication

It is a form of transmission in which both parties involved transmit information. When the receiver gets the message, they send back a response.

One Two Many

It is a type of group communication where information is addressed to a group of destination.

Components of Communication

Verbal Communication It is further divided into oral and written communication.

The oral communication refers to the spoken words in the communication process over the phone or on the

voice chat over the Internet. Written communication can be either via mail, or

email and it depends on the style of writing, vocabulary used, grammar, clarity and precision of language.

Non Verbal Communication

Non-verbal communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep.

Barriers to communication

Anything that interferes with the transfer of intended information from a sender to a receiver.

The external/internal forces may affect the effectiveness of communication by acting upon any or all of the basic elements of communication act/process and the sender and receiver channel.

Barriers to communication

Noise Inappropriate medium Assumptions/Misconceptions Emotions Language differences Cultural differences Poor listening skills Distractions

Active Listening

The process of recognizing, understanding, andaccurately interpreting communicated messagesand responding to spoken and/or nonverbalmessages.

Steps to Effective Listening: Hearing Interpretation Evaluation Respond

Tips to become a better listener

Don’t talk – listen. Don’t jump to conclusions. Listen between the lines. Ask questions/paraphrase. Don’t get distracted by the environment. Keep an open mind. Be willing to listen to someone else’s point of view and

ideas. Provide feedback. Take advantage of your brain power.

Characteristics of successful communication

Clarity Conciseness Concreteness Correctness Coherent Complete Courteous

Proxemics

It is the nonverbal study of space and distance.

The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, situational factors, personality characteristics, and level of familiarity.

Distance zone

1. Intimate distance- no more than 18 inches apart mom and baby.

2. Personal Distance- 18 inches to 4 feet Casual and personal conversations.

3. Social distance- 4-12 feet impersonal, business, social gatherings.

4. Public distance- More than 12 feet Public speaking

Questions