Independent Third Party Employment Data Verification Cost-Saving Strategies for Successful

Compliance

Our Proposal for your Campus

IntroductionPan American Communication Services (PanAmericom) is a

provider of Business Process Outsourcing (BPO) & Verification

services since 2004; specializing in the fields of Information

Technology, Telecommunications & Retail Energy.

Auxicent is a division of PanAmericom created with the sole

purpose of catering to the BPO & Verification needs of the

Private Post-Secondary Education Sector.

BPO and VerificationPanAmericom delivers outsourcing services with multilingual capabilities for the demanding markets of North America, Spain and Central America. PanAmericom works with leading organizations both large and small to deliver brand loyalty, compliance, verification and enhanced customer satisfaction. We accomplish this through a broad range of multi-channel touch points that include:

• 24/7 help desk & customer service • 24/7 answering services• B2B Telemarketing• B2C Telemarketing• Business Process Outsourcing (BPO)• Employment Data Verification• Lead generation & verification• Tech Support (level 1 & level 2)• Live web chat & e-mail response• SMS Messaging services

The Status Quo Career Services Rep meets with graduating student

Conducts Exit Interview & completes graduate survey

Seek out new employment opportunities and receives job

lead

Meets with graduate, prepares & submits resume

Schedules job interviews

Conducts interview follow up with graduate & employer

Following start date of employment

Conducts placement verification with employer

Conducts Employer Survey & assembles graduate file

CS Director or other designated campus personnel conducts

placement audit

MOST STEPS NECESSITATE EMPLOYER

CONTACT !

Current Process – Potential Pitfalls Placement Verification Forms o Forms can be altered, falsified, or exaggerated o Responsible individuals have vested interests

Phone/Email Verifications o Emails can be altered o Phone calls go unmonitored

Verification through Graduate Contact o Graduates may exaggerate the truth, or may not return calls o Documents can be altered, or falsified

Campus/Regional/National Directors Conduct Internal Audits o Responsible individuals have vested interests

Campus- Employer relationship strainedo Creates additional burden on employerso Incorrect data recorded the first timeo Contacts made several times

Contributing Factors Employment Opportunities have Diminishedo Over-crowded job markets – fewer job openings

Lack of well-defined policies & procedureso Every rep does it their own wayo Data not updated regularlyo Lack of system & tools to create a smooth work-flowo No system to maintain a complete grad file

CS Rep Fatigueo Too many tasks …Too little timeo Reduction in CS Rep workforceo Lack of training o Low morale, Low motivationo Employee turn-over

Common Issues during verification Requesting Salary Information from Employero Employers not comfortable providing this informationo Requires employer to look up info – extends call length or requires call back Poor Data Managemento Incorrect contact data can limit ability to complete verificationso May require additional employer calls which can create frustration

No Written Release from Graduateo Small percentage of employers require written release from graduateso Employers may not verify without releaseo Difficult to obtain release from student after graduation

Lack of an Employer Notification Plano Employers – hesitant to provide information on their employeeso Assumes they are violating privacy regulations by providing employee data

What is your process? Will you accept verifications from graduates?

Does the current employment verification meet your accreditation requirements?

How many days of work are required for a placement to be valid?

When is the first employment verification call made to the employer?

What additional questions are being asked? Start /End date of Employment? Salary info? Employer satisfaction ?

Employers with multiple graduates- Verify all at once (Bulk Verify) or individually for each graduate?

What is the appropriate response when employers complain?

Which records will you maintain?

Do you have a well developed contact plan?

Do you leave voicemails with the graduate and/ or employers?

Campus Recommendations Develop Comprehensive placement guidelines

Train Career Service staff on your newly developed

guidelines and procedures

Set school-wide policies and procedures for data entry into

student management system

Implement a process for Career Service staff to escalate questionable

placements for executive review

Develop and implement a formal process for resolving placement

discrepancies

Why Now?New Policy Announcement: Independent Third-Party Employment Data Verification Effective January 1, 2014 (ACCSC) Accreditation Alert July 1, 2013

Purpose:a) To assess the school’s compliance with Section VII (B)(1)(b), Substantive Standards, Standards of Accreditation whether the school has “verifiable” records of employment

b) To ensure that the institution’s records can be relied upon in making decisions about a school’s compliance with the Commission’s student achievement standards and benchmarks.

As stated in the Standards of Accreditation, the Commission places a high level of reliance on the accuracy of the information and data provided by institutions in the accreditation process and the institution has the burden of demonstrating compliance with accrediting standards.

The requirement of the independent third-party audit will facilitate further self-evaluation, improvements in operational procedures, and assist schools in meeting the burden of demonstrating on-going compliance with accrediting standards.

 

Third Party Verification…Benefits

Provides unbiased verified results

Significantly increases the legitimacy of placement reports

Detailed record keeping includes Call recordings, SMS, Chat, E-mail

Timely turn-around and scheduled reporting

Strongest evidence of efforts to stay compliant

Trained auditors make determination of employment status

More time available to CS staff to build relationships with Students,

Graduates, Employers and Externship sites

Reduces any cause for employer frustration and strained relationships

between employer and college due to repeated calls

All tasks related to employment verification currently performed by the campus will be initiated and completed in a timely manner by trained Auxicent Auditors

o Initial Data Collection

o Employer Surveys

o Employment Audit

o No limits on attempts to verify

Third Party Employment Verification Programs

Total Employment Verification (TEV)

Employment Verification Programs

Employment Verification – Type II (EV2)Verification of Data and Audit

o Initiate an independent third party audit and verify all placements previously verified by the campus as per the Graduate and Employment Charts (G&E) provided by the campus.(second layer of review)

Employment Verification – Type III (EV3)Missing Graduate Data Collection & Audit

o Initiate an independent third party audit of all graduates that the campus has been unable to contact successfully and complete placement verification. “Missing Graduate List” (MGL) to be provided by the campus

Dedicated Auditor Verifies the Employment

- Removes the campus from the verification process- Conducts 100% employment verification of all

graduates (not random sampling)- Conducts Employer Surveys during the same contact- Reduces the number of call attempts to employers

and graduates- Meets accreditation standards & requirements- Improves Employer - College relationships- Allows the Career Services Rep to focus on

generating placements instead of verifying

placements- Apply several contact methods & treatments for

difficult to track graduates

Total Employment Verification (TEV)

Are Dedicated Auditors the answer to saving costs? Opportunity to reduce Career Services Dept. staffing levels

All current expenses related to employment verification personnel and infrastructure can be eliminated.

Allows Career Services staff to shift their focus to;o Improving customer service with students o Increase student satisfaction o Build upon employer relationships and site visitso Seek out new employers & open job orderso Generate new placements instead of verifying employment

Benefits of a Dedicated Auditor? Each Campus will be assigned an individual call back toll-free telephone number

Customized voice mail box with campus specific branding

Auditor will be trained to campus-specific policies and procedures

Open line of communication between Career Services Dept. and Dedicated Auditor

Auditor will be available during campus business hours

Dedicated Auditor builds upon the existing rapport between campus and employer

Employment Verification records unaffected by on-campus employee turnover

Employment Verification records maintained continuously

Auditor fluent in both English and Spanish

Dedicated Auditor provides a superior feedback channel back to the campus

with respect to current/future job openings and any employer related concerns

In addition to meeting the third party verification requirements, Auxicent will provide the following for reporting and audit purposes: o Process of verification as outlined below o An Executive Summary of audit resultso A Detailed Report of audit results by campus,

including signed attestation from Auxicent

Verified Employmento Graduate lists provided by each campus will be

verified by contacting employers from the list to the following verification status color codes:

 a. Employment: in-field (GREEN)b. Employment: related-field (YELLOW)c. Employment: out-of-field (RED)

Process

The process of placement verification of the graduate with the employer will be via

a. Signed attestation using electronic signatures either On-line, IVR (Integrated Voice Response Systems) or via Facsimile from the graduate’s direct supervisor.

b. Acceptable documentation from the employer’s Human Resources Department.

c. The graduate, when the employer cannot be contacted to verify placement information.

o In the case of a graduate who is self-employed, Auxicent verify employment with the graduate directly within the time period specified and collect the required documentation in accordance with ACCSC or other Accreditor standards, and as agreed upon by both Auxicent and client.

Process

Auxicent meets all seven ACCSC “Independent” third party employment verification auditor requirements

Dedicated Auditor (s) assigned to each campus Fully customized solution with flexibility to adopt

client requirements 100% compliant to meet ACCSC and other accreditor

standards & reporting requirements 100% call recording of all Voice, Chat & SMS

interactions Supervisor and Compliance Monitoring of all contact

attempts Real-Time Reporting Capabilities Online Electronic Signature Capabilities – create

custom forms IVR – (Integrated Voice Recognition) Signature

Capabilities Customized Detailed & Summary reports Customized Call Scripts

Why Select Auxicent?

Security Features & BenefitsAuxicent uses state-of-the-art ASP security which ensures that your documents and data are secure

Full AES 256-BIT SSL securityAll communications on the site are encrypted so that you don't have to give security a second thought.

Encrypted passwords and documentsAll passwords and documents are encrypted.

Secure servers for stored documentsThe servers are housed in state-of-the art SSAE 16 Type II secured datacenter with

redundant power and Internet connectivity.

Real-time verification of site statusAuxicent uses the only e-Signature service, which publishes real-time, uptime data on our SSAE 16 certified data center, servers and service. Verify our site status and uptime, anytime.

General Overview of our Systems & Capabilities

100 % call recording 100% recording of all Voice, Chat & SMS interactions IVR – (Integrated Voice Recognition) Signature Capabilities Electronic Documents & E-Signature capabilities Supervisor Monitoring Real-time reporting capabilities Pre-defined call times based on area codes Ability to add numbers to the DNC list in real time Verification & Audit conducted by trained Auditors Quality Control & Call Auditing

Bottom Line…We offer two simple models that focuses on lowering costs.

Contract Period

Set-up Fee

Monthly Cost

1 year $ 1250 $ 2250

2 year $ 950 $ 2150

3 year Waived $ 2050

• Monthly Billing will be be based on a minimum of one (1) Auditor per campus• A ratio of one (1) Auditor to 500 graduates per year

Monthly cost includes:o All telecommunication related costs including phone lines, charges for outbound calls

and toll-free chargeso Dedicated campus support hot lineo Dedicated, branded web portal for employer surveys, employment verification, real-time

reporting dashboard

Model 1 - Total Employment Verification (TEV)

Model 2 (EV2 and EV3)

Fees And Related Costs

$1250

Account Setup Fee (one-time)

$16 1-1500 grad records

$15 1500 – 3000 grad records

$14 3000 - 4500 grad records

$13 4500 – 6000 grad records

$12 6000 - 7500 grad records

$11 7500 – 11000 grad records

$10 11000 – 15000 grad records

$9 15000 – 19000 grad records

$8 > 19000 grad records

Summary Third party Employment Verification is here to stay

Several Options available to stay in compliance

o Total Employment Verification TEV

o Employment Verification (Type II) EV2

o Employment Verification (Type III) EV3

We believe that having a “Dedicated Auditor” and

the Total Employment Verification TEV option is the

best solution for saving costs and meeting

compliance and accreditation standards?

Next Steps

Review and understand current processes, forms and other requirements for your campus

Submission of Statement of Work (SOW) for your campus

Review and execute a Statement of Work and Master Agreement.

Establish communication process with the Campuses point of contact, and logistics timeline for delivery of grad lists, reports and detailed audit results by Auxicent.

Thank You