paulahornphd.com

Education → Entertainmentfor Every LifeStyle Paula Horn, PhD—Résuméveye@earthlink.net 818.762.7444

1575 Spinnaker Drive 105B, Ventura, Ca 93001

TECHNICAL WRITER / INSTRUCTIONAL DESIGNER

Extensive experience in custom development of Technical Documentation, Marketing Communications, and High Tech solutions in print, electronic, multimedia, and Web-based tools that are clear, well designed, accurate, visually appealing, and

instructionally sound to meet organizational goals in corporate, high tech, bioscience, healthcare, training, marketing, utility, research, government, military, and entertainment organizations. Systematic, structured, cost-efficient approach to content management of documentation including technical documentation (user guides, Standard Operating Procedures [SOPs], policy/procedure guides, manuals, proposals, reports, flyers, guidelines, and business processes); web-based multimedia including mobile training, smart media, eLearning, FAQs, white papers, one sheets, blogs, meetings, slideshows, and videos); and regulatory compliance (Sarbanes–Oxley [SOX], ISO, and FDA). High level of energy, curiosity, creativity, business analysis, organization, communication, customer focus, flexibility, and information management skills in providing technical solutions to management, business analysts, end users, customers, vendors, and the public. Consulting Services are described below followed by Publications and Productions and Skill Sets.

CONSULTING SERVICES APR 1988–PRESENT

Project Job Functions

Ventura County Area Agency on Aging (VCAAA)May 2012–presentMedicare/Covered CA

Designed, developed, and supported Plain Spanish/English marketing media, training, and documentation for Ventura County Area Agency on Aging (VCAAA) for Medicare, Covered CA (CC), and Adult Disability Resource Center / Benefit Enrollment Center (ADRC/BEC).▼ Designed, developed, and published documentation, training, and marketing media

for Events) including Fraud Prevention Summit (2012-4); Medicare Informational Event (2012), Family Care Fair at Ventura Government Center (2013-4), DMEPOS Event (2013), Medicare One Stops (2012-4), CC at Ventura Fairgrounds, Camarillo, Ventura Government Center, and HICAP Headquarters 2014, and ADRC/BEC startup (2014)

▼ As Certified HICAP Counselor (CDA), participated in Medicare Enrollment, Initial, Annual, and Special(Call Center, scheduling, intakes, reporting, tracking); worked HICAP Booth

▼ As Certified Educator and Enrollment Counselor for Covered CA (CC), participated in Enrollment, Initial and Special, worked CC Booth (VC Public Health and VC Aging)

▼ Completed online intakes, medical reports, and media for One Stops Shops, Workshops, Enrollment, and Appeals for Medicare, CC, and ADRC/BEC

EditageResearch articles3/09–3/11 (P/T)

Technical Editor (Medical Science)Edited, proofread, formatted, desktop published, and localized upcoming online scientific research and web content with rapid turnaround (~100) from Far East to American/British English using databases in medical science, bioscience, and IT / IS. Content included clinical trials, LIS /d HIS, FDA/ISO/IEEE, ICD, radiology, biotech, pharma, and diseases, and conditions.

Dako (Denmark)Professional ServicesResearch DepartmentDocumentation7/08-11/08

Lead Technical Writer (Medical Devices)Lead international matrix team in analysis, design, development, publication, production, localization, and compliance of web-based documentation for new biomedical robotic devices:▼ Developed documentation system of Basic, Advanced, and Administration Autostainer

guides for Research and Histotechnology Departments for use by hospitals and research facilities. Photographed and videotaped usage of device and ancillary medical tools.

▼ Documented FDA / ISO safety guidelines for medical device compliance: FDA 21 CFR Part 820 (Quality System Regulation); 21 CFR Part 82 1 Device Tracking; 21 CFR Part 806 Medical Device Reporting; and 21 CFR Part 11 (Electronic Records and Electronic Signatures). ISO 9000 Series of Standards; ISO 13485:2003; Council Directive 93/42/EEC June 1993 (Medical Device Directive); Canadian Medical Device Regulations; 21 CFR Part 11 (Electronic Records / Electronic Signatures).

IBM Corporation (cgs)Application Services, Learning Development9/07–12/07

Technical Writer / eLearningInstructionally designed WBT (web-based training) simulations from Instructor-Led Training (ILT) to update two telecommunication courses for AT&T service personnel (on BM ThinkPad. Content included all project simulations (MS Office, SameTime, MS NetMeeting).

Thalassemia Support FoundationThalaPedia 4/07–9/07

Wikipedia EditorWith Interactive Multimedia Professor from USC, produced Thalapedia wiki for Thalassemia parents and pediatric patients on characteristics, severity, and treatment.

Amgen (Hudson)Training Department

Technical Writer /Instructional Designer (Pharma)Instructionally designed, developed, and produced eLearning modules for AMGEN Orientation

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2 eLearning modules11/06–1/07

in AMGEN style (ISO, SOX, FDA/21 CFR Part 11, and pharmacopoeia compendia).▼ Quality Agreements, Performance Level (LMS exam) on legal guidelines for FDA

compliance and policy/procedures for generating supplier contractual agreements.▼ Supplier Audit/Quality Management Database, Awareness Level (Introduction of series).

from technical documentation and SME’s (IT managers and DBA).

CONSULTING SERVICES—CONT

Project Job Functions

MetLife InvestorsIT Application

Development Department2004 and 2005(2 projects)

IT Technical WriterResearched, designed [mapped], developed, validated, and produced documentation, training, process flows, and functional specs for web-based n-tier MS.NET infrastructure (Adobe Premium, MS Office, Visio, Rationale Suite, and Clearcase) with AMA Manual of Style, Chicago Guide, and IEEE /MS Guidelines:▼ Documented the IT Application Department infrastructure including network security,

backup, and disaster recovery with SOX/ISO Best Practices (2004).▼ Designed/developed IT functional specs and requirements docs (VBA, C#) (2003–4).

Allianz Global RisksIT Client Services/

Security Department2004

SOX Technical WriterProduced documentation and marketing tools for the IT Security Department (MS Office, Visio, Lotus Notes, Adobe Photoshop/Illustrator/Acrobat):▼ Designed/developed documentation, training, and marketing documents including

Awareness document, Announcement, Procedure Guide, and collateral media to market, train, and support new Shred-It program in the U.S (Acrobat, HTML).

▼ Designed/developed Sarbanes-Oxley (SOX) documentation for Assistant VicePresident documenting enterprise infrastructure including security, viruses, netbackup, and disaster recovery for MS.NET architecture (VBA, C+, C#, Perl).

▼ Designed/developed IT documentation function, including documentation repository, policy / procedures, master documents, templates, charts/diagrams, photo/graphics.

Kinko’s / KODAKKinko’s Digital Photo

Center2001

Technical Writer (Kodak Photo Center)Instructionally designed, developed, and desktop published documentation training for the KODAK Digital Photo Center for Kinko/KODAK joint venture. Documentation included staff procedure guides and training for store personnel, business, financial, and sales/-marketing (MS Office/PowerPoint, Adobe Suite [Photoshop, Illustrator, Acrobat, HTM]).▼ Produced KODAK Digital Photo Center Policy & Procedure Guide using information

mapping, along with current advances in business analysis and digital multimedia.▼ Produced the Kinko Digital Workstation Procedure Guide and the Kinko Digital Photo

Center Maintenance Guide, a competitive system to the KODAK Digital Photo Center.▼ KODAK Digital Photo Center is still used by many vendors in similar configuration.

Canon Medical SystemsIT MarketingCanon PACS / PictureArchiving Communications System2000

Technical Writer (Medical Radiology Systems)Developed and desktop published initial documentation and notebook presentations for supporting and marketing Canon PACS hospital teleradiology system (MS Office with PowerPoint and Adobe Suite) with FDA (21 CFR Part 11 and ISO 9000):▼ Designed/mapped, developed, validated, and published Canon PACS System

Integration Guide and Canon PACS Policy/Procedure Guide for Canon teleleradiology system (MS Server and VB applications).

▼ Produced training tools, graphics, and Canon digital photos for system integrators, sales reps, developers, hospital staff, scientists, and management.

Apex Fitness GroupDietary Supplementation2004 and 1999

Science Editor/Instructional DesignerInstructionally designed, produced graphics, edited, desktop published validated, and pitched to publisher An Evaluation of Popular Fitness Enhancing Supplements for Neil Spruce, a 500-page biochemistry textbook and educational publisher’s proposal. Proposal accepted and long-term relationship established, leading to additional books using AMA Manual of Style, CBE Scientific Style and Format Mosby’s Illustrated Medical Dictionary.

KPMG / WDC(Western Digital Corp)QIS / Quality Information System Data Warehouse1997–1998

Multimedia WriterEstablished multimedia training function, working with V.P., training, mechanical engineers, and IT/IS to produce modular 20+ V.P. presentations for Fortune 500 executives during initial 2-year phase of 5-year, Web-based, data warehouse to track hard disk components for suppliers, vendors, and OEMs (MS PowerPoint, Adobe suite):▼ Analyzed, mapped, developed, and produced V.P. [QIS] presentations and training.

Developed Board of Director presentations for executives’ / stakeholders’ quarterly budget approval meetings; QIS became major profit center, then independent subsidiary center

▼ Analyzed, developed, and desktop published annual reports and quarterly budget

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approval meetings for Board of Directors; QIS budget/project approved during cutbacks.

▼ QIS became major profit center, turned around company with contract (re)-extended.Southern CA Edison (SCE)SCE TAS/Task Accounting System1997

Technical Writer / Instructional DesignerDesigned, developed, edited, and desktop published workshops for SCE TAS/TaskAccounting System, Fujitsu 500 pentop and remote proxima for SCE matrix organization:▼ Produced TAS Simulation workshop, including Facilitators' Guide, Users' Guide, and

presentations to train SCE employees from prototype and specs.▼ Collaborated with external programmers in updating MS Windows 3.1 version to MS

Windows 95 version to make the application intuitive and easy to learn and use.

PUBLICATIONS AND PRODUCTIONSPaula Horn (paulahornphd.com, Facebook, LinkedIn, SlideShare)Paula Horn/VeyeSite (YouTube, MySpace, Twitter, BlogSpot, Picasa ) Horn Studio (Buzzfeed, Digg, orkut)Medical reports, forms, presentations, record-keeping, promotions, photos, and videos (Ventura County Area Agency on Aging, California Department of Aging (CDA) 2012–2014)Medical documents edited and localized for submission, including ~25 clinical trials (~100, 2009–2010)Basic, Advanced, and Administration Guide for diagnostic robot and reagent kits, DAKO, 2008 [Sony camcorder]Web-based eLearning with LMS simulations for Nortel/OPTera, IBM Corporation, 2007Thalapedia Patient Website, Thalassemia Support Foundation, 2007 [Sony digital camera]AMGEN Supplier Quality Agreements [Legal Contacts], Performance Level, Captivate eLearning, 2006)AMGEN Supplier Audit/Quality Management Database, Awareness Level, Captivate eLearning (2006)SHRED-IT Awareness Document, Announcement, and Procedure Guide (Allianz IT Security/Client Services, 2004)Sarbanes-Oxley (SOX) compliance documentation (Allianz IT Security/Client Services, 2004)20+ WDC V.P presentations for executives (Western Digital Corp Data Warehouse) [KODAK digital camera]Evaluation of Popular Fitness Enhancing Supplements, biochemistry textbook and proposal [Sony digital camera]Canon PACS [Teleradiology] System Integration Guide and interactive presentations [Canon digital cameras]Task Accounting System (TAS) Workshop, Southern California Edison (SCE) [Disposable cameras]QAD Annual Report and Survey, QAD, Carpenteria, CAKODAK Digital Photo Center Policy & Procedure Guide [Canon digital camera]Eight award-winning catalogs and newsletters for five Fortune 500 companies, Catalog Manager, MeriselMosaic Browser Guide, Quarterdeck Systems, Santa Monica, CAWITS (Warranty Information Tracking System) User Guide, Metrolink/SCRRA, Los Angeles, CAdBASE User Guide and dBASE MAC User Guide (InfoWorld “A” rating)Xerox Consultants' Handbook [Xerox Star]Xerox Instructional Design and Development Procedures (Mager workshops/2 instructor-led and one self-paced)Army TacFire Artillery System (A/V and WBT drill and practice), RAND/System Development Corporation, CAHMO/PPO Virtual Nursing Hospital Presentations (hospitals/internal staff)

HONORS AND ORGANIZATIONS Who’s Who Listings including American/International Women and Business Women, including 2014Local Groups including STC, ASTD, ISPI, Phi Delta Kappa, LAMG, AFI, MENSA, .MAC, and AVID

EDUCATIONPhD Education (Instructional Technology) major, Evaluation minor, Spanish / Statistics languages, USC, CAMA Educational-Psychology major, Reading minor, NYU, NYMS Secondary English Education, Hofstra University, NYBA English major (Psychology and Spanish minors), Albany State University, NY

SKILL SETS

Technical Documentation

Full scope writing / editing (Eng-Span)

Technical documentation

Infrastructure/functional specs

Document design /development

Instructional design / development

Evaluation/ user test

Manuals/user guides

Standard Op. Procedures (SOPs)

Job aids / crib sheets

Desktop publishing (DTP

Graphics / multimedia /new media

Podcasts, BLOGS, new media

Style guides/templates/macros

Marketing Communications

Full scope media production

Integrated sales / marketing / PR

Technology marketing

Business analysis / R&D

Annual Reports / Proposals

Focus groups/ field tests

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Global presentations (Eng-Span)

Sales / marketing communications

Business communications

Web content / white papers / FAQs

Vendor catalogs / data sheets

Newsletters / house organs (10)

AVID/Final Cut, Final Draft + A/V

Multimedia CD-Rs/DVD-Rs

High Tech

OS: IBM mainframe, Sun UNIX, AS/400, MS Windows 8, Mac OS X

Multimedia: Digital camcorders and cameras, SnagIT, Adobe Suite (FrameMaker, Photoshop, Illustrator, InDesign, Acrobat, Adobe Studio (DreamWeaver/ Flash/ FireWorks), Final Draft, Final Cut

MS Office 2003/4/7/8: Word, PowerPoint, Visio, Excel, Access, Project, SharePoint, FrontPage, Publisher, PaintMS.NET Web-based enterprise systems ECOs, .NET, SQL server, 2003 enterprise, 2000 client server/ NT / VBA

Telecommunications (Military, Telecoms

TCP/IP, HTML, XML, CSS, Java, J2EE, C++, C#, Perl