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MODULE

Learning Outcomes

Hess Pet Center II19

• Apply keying, formatting, and word processing skills.• Create a variety of documents.• Follow standard operating procedures.• Work independently and with few specific instructions.

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• In Hess Pet Center I, you worked as an intern at Hess Pet Center. You have now been hired as the Office Manager.

• You continue to work for Dr. Erin A. Faulk and Mr. Douglas C. Schmidt.

• Hess Pet Center is located in Hess Office Park. • Primary goals are to enhance its corporate

image and develop a strong brand. • Use productivity tools to improve your

efficiency.• Contact information for Hess Pet Center is

shown at right.

Project Setting Lessons 105–107

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• Preview and proofread each document you prepare.• Apply Ion theme for all documents.• Use Hess Pet Center letterhead and memo form.• Create AutoCorrect shortcuts to spell out hpc as Hess Pet Center, eaf as Erin A. Faulk, DVM, and dcs as Douglas C. Schmidt each time they appear in documents.

• Use block letter format with open punctuation; salutation: Dear + title and last name.• Add enclosure or attachment notations and copy notations when referenced in a letter or memo.• Use current date; position at 2.5" or two blank lines below letterhead.• Use the standard cover page with the logo for multiple-page reports.

Standard Operating Procedures (SOPs) Lessons 105–107

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File/Options/Proofing/AutoCorrect OptionsTo create AutoCorrect entries:

AutoCorrect

Select Options

Select Proofing and then AutoCorrect Options

Lessons 105–107

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AutoCorrect (cont.)

Key hpc under Replace Key Hess Pet Center under With

Lessons 105–107

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• 19-d1 Procedures• 19-d2 Memo• 19-d3 Letter• 19-d4 Agenda• 19-d5 Minutes• 19-d6 Contact List

Documents

• 19-d7 Invitation• 19-d8 Report• 19-d9 Itinerary Form• 19-d10 Itinerary • 19-d11 Newsletter

Lessons 105–107

7© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

19-d6 Quick Check Lessons 105–107

8© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

19-d7 Quick Check Lessons 105–107

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19-d8 Quick Check Lessons 105–107

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19-d8 Quick Check (cont.) Lessons 105–107

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19-d9 Quick Check Lessons 105–107

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19-d11 Quick Check Lessons 105–107