IDENTIFY 2MANAGERS IN

2 DIFFERENT KPOs and COMPARISION OF THEIR

LEADERSHIP STYLES

PRESENTED BY=> SECTION- CGROUP - 2

ALOK KUMARARGHYA P DEVBHARAT PATELDEEPANJANA PODDARNAYAN SAHASOURAJEET PAUL

Who is a Leader?

A Leader is someone in authority to lead others to accomplish a goal(s). A leader needs to be able to motivate others to accomplish a goal(s) while at the same time encourage others to work toward their own professional goals.

What is leadership?

Leading people

Influencing people

Commanding people

Guiding people

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Leadership Goals

Leadership style is the manner and approach of providing direction, implementing plans, and motivating people.

Leaders vary their styles. A leader is not strictly one or another style. Most leaders use all three styles; one style, however, becomes the dominate one.

Positive Leaders use rewards (independence, education) to motivate employees.

Negative Leaders use penalties with employees. These leaders act domineering and superior w/people. Negative penalties include: days off without pay, reprimanding in front of others, assigning unpleasant job tasks.

Managers vs. Leaders

“Managers are people who do things right, while leaders

are people who do the right

thing.”

Warren Bennis

Managers vs. Leaders

STYLES OF LEADERSHIP

1)AUTHORITARIAN (AUTOCRATIC)2) DEMOCRATIC STYLE

(PARTICIPATIVE STYLE)3) LAISSEZ-(FAIRE STYLE)

AUTHORITARIAN (AUTOCRATIC)

Tells employees/students what they want done and how to do it (without getting the advice from others).

Works well if you don’t have much time to accomplish goals or if employees are well motivated.

DEMOCRATIC STYLE (PARTICIPATIVE STYLE)

Participative style The leader involves one or more

employees/students in the decision making process (to determine what to do and how to do it).

Leader maintains the final decision making authority.

Allows everyone to be part of a team—everyone feels that they have participated and contributed.

Encourages participation, delegates wisely, values group discussion.

LAISSEZ-FAIRE

Leader allows employees/students to make the decisions.

Leader is still responsible for the decisions. Employees/students analyze the situation and

determine what needs to be done and how to do it. Leader sets priorities and delegates.

Leader has little control. Team has little direction or motivation.

LEADERSHIP STYLE IN KPO INDUSTRY

Meaning of KPO

Knowledge Process Outsourcing (KPO) is a form of outsourcing, in which knowledge-related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost.

KPO business entities provide typical domain-based processes, advanced analytical skills and business expertise.

Overview of KPO

Process transparency is a major barrier to using KPO services

"KPO is merely a continuation of BPO, though with rather more business complexity.

The defining difference is that KPO is usually focused on knowledge-intensive business processes that require significant domain

The profile of people being hired to serve within KPO service companies are more diverse than just being drawn from technical IT services – these are people with MBAs, and medical, engineering, design or other specialist business skills.

QUESTIONS PECON SOFTWARE LTD

SUN KNOWLEDGE

(1) I like to know if one of my team is having problems weather this is in their professional or personal life

NEUTRAL AGREE

( 2) I can find outside advice from pairs or experts uncomfortable or difficult to accept

DISAGREE DISAGREE

(3) I find it easy to empathise with the people that I lead

AGREE NEUTRAL

(4) I rarely offer feedback to team members on how they can develop their skills, unless they specifically ask or it is a part of formal appraisal

DISAGREE DISAGREE

(5) I find it easy to delegate tasks to my team

AGREE AGREE

QUESTIONNAIRE

CONT….

QUESTIONSPECON SOFTWARE LTD

SUN KNOWLEDGE

(6) Tasks are more enjoyable if I believe 100% is what my team and I are being asked to do

AGREE AGREE

(7) I believe in constantly pushing my team to deliver

AGREE DISAGREE

(8) I hold regularly one-to-one sessions and group meeting with my team

AGREE AGREE

(9)If decisions are needed I am more likely to put the decision to the team vote , rather than making the decision myself

NEUTRAL AGREE

(10) I value every team members contributing equally

AGREE AGREE

OVERVIEW

Pecon Software ltd. was established in 1987 and has been operational for 25 years.It is an ISO 9001-2000 certified company with skilled and experienced manpower of 1,000 professionals all over India.Pecon is one of the few companies that can boast of services encompassing the whole gamut of IT sector.

Interview with the manager

Name-MANSI SAHU Age- 27 yrs Gender- female Current Working Status-Working Designation-Hr. Manager No Of Employees Working Under-

300+ Working Since- February 2011

LEADERSHIP STYLE

Mashi Sahu, A young Leader Follow The DEMOCRATIC STYLE OF LEADERSHIP. She is a young Lady and she believe in group participation.She always ask her employees regarding any work how to do and what need to do. She Take decision on team voting.

OVERVIEW

Sun Knowledge is an ISO 9001:2000 & ISO 27001:2005 certified firm located in Kolkata, India providing end-to-end Health Care Insurance Services and Support including Business and Knowledge Process outsourcing services. Sun knowledge services include Utilization Management, Enrollment & Disenrollment Services, Customer Service, Invoicing, Billing, Collections, Legal Services, IT Support, & Risk Analysis.

Interview with the manager

Name-DIPANKAR CHAKRABORTY Age- 31 yrs Gender- male Current Working Status-Working Designation-Sr. Manager No Of Employees Working Under- 100+ Working since- 2008

LEADERSHIP STYLE

Dipankar chakraborty, a leader of sun knowledge follow the Both Autocratic and Democratic styles of leadership. Sometimes he ask his follow members for advice and sometimes he order direct to his employee what need to do and how to do the work. He is neutral in voting system regarding decision making.

Comparison Between KPOs

Pecon Software Limited’s leader follow the Democratic Style of leadership.

Pecon leader take advice from her follow member each and every time.

Nature of the KPO Pecon is HR KPO Style.

But Sun Knowledge follow both democratic and autocratic style of leadership.

But Sun Knowledge take advice only when he is not able to take his decision, otherwise he take all decision by itself only.

But nature of the KPO SUN Knowledge is Healthcare KPO.

Conclusion

Here both the leaders do not follow the Laissez Style of leadership because both the leader have a good control on her/his employees.

And also they both follow Delegative Style of leadership.

http://www.unitedworld.edu.in/

CampusAhmedabad Campus: Karnavati Knowledge Village, A/907,Uvarsad, S.G.Highway, Gandhinagar

Kolkata Campus: Infinity Benchmark Tower 10th Floor, Plot - G1, Block - EP& GP, Sec - V, Salt Lake, Kolkata.

Reg. Office: 407, Zodiac Square, 4th Floor Opp. Gurudwara, S.G. Road, Bodakdev, Ahmedabad.