Oh,  so  we  should  change  the  way  we  work!?  

 

Daniel  Forsman  emtacl15  

    Library      

Department   Department   Department  

Team   Team   Team  

Cross  func5onal  working  groups  

Specula5on  

I  will  recognize  that  the  universe  of  informa5on  culture  is  changing  fast  and  that  libraries  need  to  respond  posi5vely  to  these  changes  to  provide  resources  and  services  that  users  need  and  want    -­‐  Laura  Cohen,  Librarian  2.0  Manifesto,  2006  

hGp://www.e-­‐cartouche.ch/content_reg/cartouche/ui_access/en/html/GUIDesign_UCD.html  

Ask  the  librarians,  the  users…  ?  

“One  of  the  worst  ways  of  approaching  design  is  to  let  the  customers  do  it.  Customers  are  good  at  poin5ng  out  a  need,  a  pain  point  in  the  market,  but  they  are  lousy  at  solving  the  problem.”    

h"p://www.interfaces.com/blog/2011/04/entropy-­‐design/  

Who  are  the  people  we  are  designing  for?  What  is  the  acBvity  (or  acBviBes)  they  are  trying  to  do?  And  what  are  the  contexts  in  which  they  are  trying  to  operate?  

  hGp://www.poetpainter.com/thoughts/ar5cle/ia-­‐summit-­‐2009-­‐the-­‐fundamentals-­‐of-­‐experience-­‐design-­‐  

Think  Mobile  First  yes,  even  for  library  services  

h"ps://blog.mozilla.org/ux/2012/06/whats-­‐the-­‐difference-­‐between-­‐ui-­‐and-­‐ux/  

h"p://www.smashingmagazine.com/2012/10/10/lean-­‐startup-­‐is-­‐great-­‐ux-­‐packaging/  

Eric  Ries’s  Build-­‐Measure-­‐Learn  feedback  loop    and  the  Think-­‐Make-­‐Check  UX  cycle  

h"p://www.iqgroup.com.au/intelligence/blog/agile-­‐vs-­‐waterfall-­‐matching-­‐the-­‐methodology-­‐to-­‐the-­‐project/  

http://conversationalrugby.wordpress.com/2010/07/09/improving-scrums-in-the-short-term/

Scrum

Service  design  &  Customer  Experience  (CX)  

h"p://www.igniGonnetwork.com/Blog/2012/01/creaGng-­‐great-­‐experience/  h"p://www.servicedesigntools.org/repository  

Evolving  principles  at  Chalmers  library    Shared  responsibility  over  individual  responsibility    Itera5ons  enables  us  to  plan,  perform,  evaluate  and  improve    Transparency  encourages  collabora5on    Tools  are  chosen  by  the  people  who  solve  problems    Find  out  instead  of  deba5ng  or  specula5ng    The  role  of  management  is  to  facilitate  and  remove  obstacles    Develop  services  that  support  user  behavior    And  there  is  something  about  trust  and  value  …