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Very abbreviated version of Jim's presentation to NOMMA in Feb 2012 as their keynote speaker. This presentation was about Shift Happens (Change Management).
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Thriving On Change
James Feldman
©2012 James FeldmanAll rights reserved.
don’t follow the crowd
retain individuality
your industry is not immune
it’s time for a shift
it’s time for innovation
dominate your universe
a single customer shifted
keep it simple
if it’s not broken, break it
in the past you may have weathered the storm
today may be different
create a body scan of your business
NOMMA members maybe feeling the effects
time to choose another direction
exceed expectations
engage technology
is there an app for that?
some pains you can’t cure
you are in the center of change
Terry Barrett & Roger Carlsen offer their services to NOMMA members.
listen = learn
knowledge is free wisdom comes from experience
“If it had not been for NOMMA we might have been out of business”.
change how customers think…
NOT what they buy.
logic makes people think
emotions make people act
“NOMMA is a strong fraternity, without trade secrets.”
some have diversified
“I build hydraulic tanks and selldirectly to my customer, thus avoiding Cash Flow issues associated with being a subcontractor.”
use this shift as a new business model
time is money
what am I doing differently tomorrow that will obtain better results than I achieved today?
question everything
keep focused on your
the achievement of your vision resides in their level of contentment with your solutions
the biggest challenge is the rate of change and resistance to it
“In D.C. area they don’t have a big demand for ornamental work. Had to layoff staff after 30 years in business.”
Patti Koppers
keep your promise
in the past 20 years
profit margins cut in half
are you Bloomingdales or Walmart?
“High End Retailers Report Strong Profits, but Walmart Still Struggles.” New York Times
don’t reduce your price
focus on service
change is the key to success
Cash flow is a big issueNormally no deposits upfront. 60+ payment is now the normal. Retention game 10% is held.
status quo no longer works
make traditionalists squirm
genuine wins. uncommon wins.
original wins.
what am I doing differently tomorrow that will obtain better results than I achieved today?
Consider Barter
=
don’t waste energy on emotions
spend energy on solutions
take more risks
stop ‘shoulding’ all over yourself
become extraordinary everyday
experts have their knowledge in order
Talk To Me
LinkedIn: www.linkedin.com/in/jamesfeldman
Twitter: @ShiftHappensNow
Hashtag: #shifthappens
www.shifthappens.com