No man person is an island in technology enhanced learning,

even if you live on an island

Associate Professor Michael Sankey

Director, Learning Environments and MediaVice President, Australasian Council on Online Distance and eLearning

Enrolled students USQ

• All students 28,100+• On-campus 7,600• External/online 20,500 (73%)• International 6,000 (1,100 ONC)

All USQ students access their information onlineCampuses in Toowoomba, Springfield, Ipswich, Stanthorpe and SydneyMost Students and Staff know what they’re getting themselves in for when they come to USQ

Some current strategies• Every course has an online presence• Every student has a named person to contact• Minimum standards for all courses• Threshold expectations – a common wireframe• Learning Innovation Enhancement teams• Significant media enhancement available• Strong focus on the Student Learning Journey

(SLJ) and personal learning environment (PLE)• Increased emphasis on enabling staff

The context – our VLE

USQ StudyDesk

Student facing

USQ StaffDesk

Staff training and playground

USQ OpenDesk

OERs and Community

based courses

RepositoryEquella – LOR and other collections

ePortfolio

USQ Website (Sitecore) and Portal (Drupal)

For Staff

For Student

Aligned support and training

Context PedagogyTraining

Major challenge is the digital literacy of students and staff

Context

Staff eLE

Training

USQ Staff Desk

Pedagogy

Accessing the Student Voice

Professor Geoff Scott in his report Accessing the Student Voice (2005) concluded that ‘it is the whole experience that matters to students. Students are not concerned about whether or not a particular interaction is academic or administrative, but they are concerned about the quality of the interaction. In this context, the quality of interactions in the pre-enrolment phase is just as important as the quality of face-to-face and/or virtual interactions in academic study or in completing study (including graduation ceremony and membership of the Alumni Network)’.

Discernible periods in SLJ

Student Learning Journey

Decision to enrol

Application & offer

Enrol

The early weeks

Experience of first semester

Continuing study

Unforseen events

Completing study

Graduation

Alumni

The SLJ is a series of interactions between students & the Uni. Identified 9 student groups with some 150 individual points of interaction.

SLJ Online ServicesENGAGE

•Enquiry Management (RightNow)•Future Student Website•Application• Information in 8 languages•Open Day & Info Evening Programs•Residential College Applications•Careers Resources•Scholarships & Application Forms•Disability Resources•Student Representation•Web Campaign pages•New International website•New program Guide•Chat for enquiries

ENROL•Admission/Offer/Accept/Defer/Decline

•Course re/Enrol (add, swap, drop, edit)•View exemptions processing•Create/Amend Study Plan•View Class Enrolment•Enter/Update Personal details•Enter/Update/Request Support –Disability•Fee Inv’s, calculator & payments•Student ID Cards•Student Loans•Program Enrol (Cancel, Reinstate, Leave of Absence)

ORIENT & TRANSITION•Orientation on Moodle•Access to StudyDesk•Access to UConnect•UConnect Announc’s & Alerts•UMail activation and passwords•Oncampus timetable•Personal SRO details•Student Services Videos•Tutorial Registration•Res College Invoicing & Pmts •Fee Acc. Enquiries & CAS Forms•Student Guild Website•Current students website•Online Forums – Clubs & Societies

LEARNING SUPPORT•AWARE Program•ALS Online Resources (TLC)•Enquiry Management (RightNow)•Counselling Resources•Careers Counselling•Employment, WIL, Mentoring• Intern. Stud. Assistance Line•Digital Learning @USQ site•Wimba workshops in maths•Counselling & Health Promotion•Academic Intervention Form•Personal Counselling•Learning Centre web page update•TLC in other languages•Student Services CO Engagement

PROGRESS•Check Study Package Status•View & Print Unofficial Transcripts•Exam Timetables•View & Update Exam Centres•Results•USQ Handbook•Policy Library•View & Update Statistical Data•Scholarships & Loans•Disability Support•Employer Speed-Networking •The Honk (Student Guild)•CRM Retention Intervention

GRADUATE•Academic Dress ordering•Ceremony Registration•Graduate Employment Resources•CareerHub Jobs Database•Graduation Ceremony Videos•Online Payment for Graduations & replacement Testamurs

ALUMNI• Send/Update Profile form• Alpha list of Alumni Profiles• Chapter listings• Chapter tool-kit• New Chapter EOI form

• e-Newsletter• Alumnus of the Year Awards• Personal, Professions and bus.dev. opportunity listings•CareerHub Mentoring

Some key things

• Student relationship officers (SROs)• Academic learning support• Peer assisted learning• USQ Retention strategy• Communities of Practice • Graduate skills and capabilities• ePortfolios• Closing the loop on student feedback• Alumni

Proactive support

• Retention Management – Introduction– Week 4– Week 6– Week 10– Week 15 – Week 18

• USQ StudyDesk Inactivity – End week 3– Assignment Non-Submission– Missed Exams

Dana

Shani

Damien

Multiple entry points

Entry points

But what about those with no or limited internet access?• No or restricted internet• Limited access to computer labs• Limited

movement• Competition

from other programs

• Frequent lock-downs

One solution• 2 technologies (Server & Personal device)• Technologies loaded with USQ StudyDesk• Provides access to a selection of courses and

programs designed to work without internet

Current Programs

• Developing between 10-20 new courses a semester

• Tertiary Prep and Indigenous Higher Education Pathways Programs

• Diploma of Arts, Science and Business Admin• Nearly 1000 enrolments over 3 years in these

programs• In Queensland, Western Australia, Tasmania

(kind of – NSW, ACT)• 66% completed courses• Difficult to track in longer term

http://bit.ly/USQMakingtheConnection

Facilitating consistency

• Consistency is not sameness• But if you want to make your materials

flexible there first needs to be a level of consistency

• Students want to be able to go from one course to the next and know where to find stuff

• New Fleximode

• Hidden areas seen only by the lecturer

• Editing Off

• With editing on• The lecturer can

set up their course in a logical way

• Assessment items all in the one place

Experimenting with new tools

• Selected types of social media • Google tools - Voice Thread - Aurasma• Using LTI• Open access library’s• We see tools like Zoom with no java plugin

really taking off – far less expensive that some of the alternatives

• Greater use of repositories to minimize the duplication of resources

• Makerspaces

Quality maintenance

• Over the years there have been some great quality monitoring tools developed

• ACODE Benchmarks for TEL• eLearning maturity model (EMM)• Quality Matters• CAUDIT, CADAD, CAUL Benchmarks• ECAR Survey• Student evaluations – Health checks • Analytics• Closing the loop strategies

Communities of practiceYou are not alone

• ACODE, etc., an institutional perspective• Celebrating L&T locally: QPEN• Communities of practice 20-20-20• Conferences such as Moodlemoot• LinkedIn – Research Gate• COL – EDUCASE – Open Journals • Availing yourself of the latest open

resources

Open resources

Horizon report

Time-to-Adoption (on the Horizon): • 1 Year or Less• 2 to 3 Years• 4 to 5 Years

• 1 Year or Less– Bring Your Own Device– Flipped Classroom– Learning Analytics– Online Learning

• 2 to 3 Years– Adaptive Learning Technologies– Location Intelligence – Makerspaces – Wearable Technology

• 4 to 5 Years– Affective Computing – Augmented Reality – Machine Learning – Networked Objects

Meeting the competition head on

As HE providers discover how to use VLEs more effectively they are aggressively expanding their L&T offerings into the online space• New digital literacies/fluency• Leading edge use of Social Media • Informed Student support • Embracing learning communities • Practicing what we preach

New digital literacies/fluency for L&T

• Many students are not DL• Many staff are not DL• But we do most things online• Adaptive technologies• Consistency, not sameness

Leading edge use of Social Media in L&T

• The LMS is not a walled garden• e.g. Augmented reality• Syndication is key – using LTI• Leading also means using• Thoughts and ideas, not marketing

Informed Student support for L&T

• Analytics• Triaged online help• The human voice• Personal learning environments• Authentic assessment

Embracing learning communities

• We are communal beings• Home grown (e.g. Digital lit CoP)• Discipline-based (e.g. Tech in Art)• National: ACODE, CADAD, etc. • International: Open-Ed practice…

Practicing what we preach

• The L&T department will need to be:• Be leaders in these areas• Provide mentorship• Flip the learning• Be thought catalyzers

Being L&T thought leaders

• It’s not about creating better ‘packages’ • It’s about facilitating better L&T options

and opportunities• Being thought leaders and thought

catalysers of great L&T ideas

You are not alone

• You are part of a global learning community

• Others are very willing to help• None-of-us can do it on our own• ‘No man is an Island, entire of itself,

every man is a piece of the continent, a part of the main’

• John Donne (1624) ‘Devotions upon Emergent Occasions’